NPower Reviews

This is the first time I write a review which really should be saying only STAY AWAY FROM THESE PEOPLE. This is the story. I have been living with my boyfriend for 3 years already, but at the same time I kept the lease for a house in London I was subletting. The landlord is a friend of mine and one of the tenants is also a ...  Read the complete review

Hate is a strong word to use at any time but I will definately use it in this instance. I think this company is a complete joke when it comes to supplying you with your gas and electric. They really dont know what their left hand is doing from their right. The first time I was with them was 5 years ago when I first got my own place. ...  Read the complete review

Npower is the worst gas electric company by far. I advice everyone to check their contract with them as u can only cancel if u write to them 90 days before ur contract ends so i have been left stuck with them for another year. i dont think i have 1 bill that is correct and their rates are much higher than any i have been quoted. wish me luck for the next year coming 1 yr of stress left.

Without doubt the worst customer service I have ever experienced both from their utilities and boiler repair businesses. Constantly having to chase them when things have inevitably gone awry and twice been told they couldn't call to tell me when there's a problem as it would take up too much of their time! My advice would be to avoid them at all costs.

My experience began Jan 09. Moved into a house with pre-pay meter. Pre-pay meter is possessed by the devil and is taking a huge portion out of our payments for a 'debt' (we have just moved in, we have no debt with NPower). We speak to NPower over the phone and they tell us the last resident left with debts which we are being forced to pay off, if ...  Read the complete review

This review is about Npower Hometeam which I used recently to have my boiler serviced. When the time came for my boiler to be serviced I looked at various companies. I have been with Npower for 3 years and have had no problems as yet so I thought I would look on their website. I clicked into their gas boiler services section and there ...  Read the complete review

We have been with npower for six years and have never had a problem with them, or a reason to contact them. We decided to go with them originally as their green tariff was reasonably priced, in fact it is the same price as their normal tariff. They have always given us notice of price rises, unlike some energy companies you hear about who write to ...  Read the complete review

Are we sitting comfortably, then I shall begin.... I have been with Npower since January 2008 and never had cause to contact them. I was happy with my direct debit for dual fuel. Then, on June 1st 2009 I informed Npower I was moving on the 3rd. I had already found out the gas meter in my new flat was prepayment meter from the previous ...  Read the complete review

After 12 months of being with npower for I got my first bill which showed that I was in debt to the tune of £262 which is the saving I should have got by changing from my old supplier. Npower then informed me that my direct debit was to change from £67 a month to £135 a month cover my debt and the fuel that I would be using. After calling customer ...  Read the complete review

A nightmare to avoid, everything from A to Z is designed against transparency and good customer care. Tons of letters in contradiction one to another, unapproachable customer service, overcharging and misleading advertising. I suffered from npower a long series of blunders, and lots of contradictory mails, and unjustified ...  Read the complete review

I am very pleased today as moneysaving expert has announced that npower are cutting their prices for energy bills! I am currently a customer with them for both electric and gas. I cant change to a cheaper one as Im in rented accomodation and its all too much hassle with the landlord. What can I say, they send gas and electric to us, so ...  Read the complete review

I had someone call me from NPower promising to be sooo much cheaper than the supplier I was with - the prices they quoted me on the call reflected this so I agreed to move to them! Around 3-4 days later, I recieved a price increase letter which meant the prices I was going to be paying were actually more expensive than what I was paying!

They sent me a bill in November which I refused to pay and only now, the beginning of March (5 months l8r!!) they are chasing payment and threatening to send my case to a debt collector....

I called them on 04/03/09 to request a copy of the invoice that the final reminder related to as I has misplaced it. I was told then that it wouldnt be passed to the debt collector, i came in lastnite 2 discover a letter from collectionagent!!!!!!!! DONOTUSENPOWER!!!!!!!!!

My neighbours woke on Thursday morning to find that their storage heaters had not come on during the night. They phoned N. Power for help. The girl on the phone said no one could come out until 24th March. They are both in their seventies!! This was 5th March. They phoned their landlord. Derwentside homes who were excellent, they got a chap ...  Read the complete review

I had a very bad experience with NPower. I am back to my previous supplier, but iI think this over 3 months nightmare will never be forgotten.
All my neibourgs advsied do not use NPower, I didn't listen to them that time when NPower's sales guy nocked my door promising cheaper rate than my current supplier. He asked me to show my bills and persuaded that Npower rate is much cheaper. He showed me discounted price, I contacted to their customer service after I signed my contract, but actual prices were different, much higher than my existing supplier. I couldn't stop my contract, and my previous supplier terminated contract with me. NPower couldn't return me back as they promised, and I ended up 3 months tears a time off work to solve this problem. I made several complaints, but I still have not been compensated. Say NO to NPower!!!!

I am sitting at home having taken the day off for Npower to install a new boiler, when i notice that an answer phone message had been left yesterday afternoon saying they are not coming. Whats annoying is when they came to quote i told them it had to be done this week and the reason i was using them is that they promised it would be. ...  Read the complete review

I have now been informed that thisisme (member) is absolutely correct and you have to be a new customer of NPower to change to Web 14, that is leave and the then rejoin. Apologies to thisisme. I was informed by the customer services that I was on Web 14 and a customer service representative rang me up and said I was on Web 14, which shows you they ...  Read the complete review

Dear Mr N Ray, I would like to respond to your entry regarding your experience with Npower Ltd. It had came to my attention that you were concerned regarding the premium rate numbers for individual departments. You will be happy to know that we have now introduced free contact telephone numbers for all of our services, which ...  Read the complete review

Only time I have used them is for one of their "fixed price" boiler repairs. Guy turned up on Monday, asked me what was wrong and, before I could tell him, ignored me for about 30 minutes while he chatted to various people on his mobile. Said he thought it might be a problem with the pump and went away again. After hours on the phone I finally find that the repair will only be completed on Saturday, so a week without heating or water.

Why I hate Npower. Where to start? For years, out of laziness, I stuck with them. Then they suddenly direct debited me for c £ 300, claiming that THEY had undercharged me over the past 5 years. For the next 18 months, they cocked up bill after bill. Each time I call - waiting ages on hold on premium rate of course - they ...  Read the complete review

I've been relatively happy with Npower since changing from British Gas and Southern Electricity for my fuels. After all, there's a huge groundswell of opinion out there to suggest that throwing your lot in with any ONE supplier has cost benefits, both in economy of scale, but in extra discounts like paying for the whole shebang by ...  Read the complete review