NPower Reviews

We have been with npower for six years and have never had a problem with them, or a reason to contact them. We decided to go with them originally as their green tariff was reasonably priced, in fact it is the same price as their normal tariff. They have always given us notice of price rises, unlike some energy companies you hear about who write to ...

Are we sitting comfortably, then I shall begin.... I have been with Npower since January 2008 and never had cause to contact them. I was happy with my direct debit for dual fuel. Then, on June 1st 2009 I informed Npower I was moving on the 3rd. I had already found out the gas meter in my new flat was prepayment meter from the previous ...

After 12 months of being with npower for I got my first bill which showed that I was in debt to the tune of £262 which is the saving I should have got by changing from my old supplier. Npower then informed me that my direct debit was to change from £67 a month to £135 a month cover my debt and the fuel that I would be using. After calling customer ...

A nightmare to avoid, everything from A to Z is designed against transparency and good customer care. Tons of letters in contradiction one to another, unapproachable customer service, overcharging and misleading advertising. I suffered from npower a long series of blunders, and lots of contradictory mails, and unjustified ...

I am very pleased today as moneysaving expert has announced that npower are cutting their prices for energy bills! I am currently a customer with them for both electric and gas. I cant change to a cheaper one as Im in rented accomodation and its all too much hassle with the landlord. What can I say, they send gas and electric to us, so ...

I had someone call me from NPower promising to be sooo much cheaper than the supplier I was with - the prices they quoted me on the call reflected this so I agreed to move to them! Around 3-4 days later, I recieved a price increase letter which meant the prices I was going to be paying were actually more expensive than what I was paying!

They sent me a bill in November which I refused to pay and only now, the beginning of March (5 months l8r!!) they are chasing payment and threatening to send my case to a debt collector....

I called them on 04/03/09 to request a copy of the invoice that the final reminder related to as I has misplaced it. I was told then that it wouldnt be passed to the debt collector, i came in lastnite 2 discover a letter from collectionagent!!!!!!!! DONOTUSENPOWER!!!!!!!!!

My neighbours woke on Thursday morning to find that their storage heaters had not come on during the night. They phoned N. Power for help. The girl on the phone said no one could come out until 24th March. They are both in their seventies!! This was 5th March. They phoned their landlord. Derwentside homes who were excellent, they got a chap ...

I had a very bad experience with NPower. I am back to my previous supplier, but iI think this over 3 months nightmare will never be forgotten.
All my neibourgs advsied do not use NPower, I didn't listen to them that time when NPower's sales guy nocked my door promising cheaper rate than my current supplier. He asked me to show my bills and persuaded that Npower rate is much cheaper. He showed me discounted price, I contacted to their customer service after I signed my contract, but actual prices were different, much higher than my existing supplier. I couldn't stop my contract, and my previous supplier terminated contract with me. NPower couldn't return me back as they promised, and I ended up 3 months tears a time off work to solve this problem. I made several complaints, but I still have not been compensated. Say NO to NPower!!!!

I am sitting at home having taken the day off for Npower to install a new boiler, when i notice that an answer phone message had been left yesterday afternoon saying they are not coming. Whats annoying is when they came to quote i told them it had to be done this week and the reason i was using them is that they promised it would be. ...

I have now been informed that thisisme (member) is absolutely correct and you have to be a new customer of NPower to change to Web 14, that is leave and the then rejoin. Apologies to thisisme. I was informed by the customer services that I was on Web 14 and a customer service representative rang me up and said I was on Web 14, which shows you they ...

Dear Mr N Ray, I would like to respond to your entry regarding your experience with Npower Ltd. It had came to my attention that you were concerned regarding the premium rate numbers for individual departments. You will be happy to know that we have now introduced free contact telephone numbers for all of our services, which ...

Only time I have used them is for one of their "fixed price" boiler repairs. Guy turned up on Monday, asked me what was wrong and, before I could tell him, ignored me for about 30 minutes while he chatted to various people on his mobile. Said he thought it might be a problem with the pump and went away again. After hours on the phone I finally find that the repair will only be completed on Saturday, so a week without heating or water.

Why I hate Npower. Where to start? For years, out of laziness, I stuck with them. Then they suddenly direct debited me for c £ 300, claiming that THEY had undercharged me over the past 5 years. For the next 18 months, they cocked up bill after bill. Each time I call - waiting ages on hold on premium rate of course - they ...

I've been relatively happy with Npower since changing from British Gas and Southern Electricity for my fuels. After all, there's a huge groundswell of opinion out there to suggest that throwing your lot in with any ONE supplier has cost benefits, both in economy of scale, but in extra discounts like paying for the whole shebang by ...

After moving to n power fron british gas after being promised that they would be 25% cheaper, i was disappointed. The move was swiftly done, but i suddenly found out i was paying more than i was on british gas, i used to put in five pounds into my prepayment meter a week but now it was using eight pounds. I rang npower and after 40 ...

God where do I start! I moved into my new flat about 7 weeks ago now and the property was already with N Power. We have a gas meter and an electric meter, unfortunately both with N Power. When we moved in, there were debts on both meters from the previous tenants, I dont understand how this happened and when I called N Power and asked the first ...

Oh dear, what can i say about N Power? When i moved into my 1st house, i had a lady knock on the door who was trying to get me to switch to N Power. After 20minutes of her sweet talk i let her in and signed up with them. Yes she promised that the customer service was excellent and that im getting the lowest rates so my bills would be ...

my god ive just read loads of reviews on n power all of which were really bad, im really shocked!!! my experience of n power is different, ive been with them for 5 years and only ever had one problem, that of which is regarding their website as i couldnt log in to see my on line gas or elec bills but have to say i got an e mail straight ...

Well after just finishing on the phone to NPower crying and everything I felt compelled to do a review to warn people exactly what this company is like, they do not care about their customers, they would rather we freeze than help, says a lot about their customer service!! Basically perhaps my own fault, my boiler broke and so I did not ...

Npower in my opinion are one of the worst energy suppliers and their customer services is appalling. Let me explain... Five years ago we moved house. We found the house we moved into had an electricity meter so we rang npower to remove it as we wanted to pay by monthly direct debit. That's where all the problems ...