NPower Reviews

Be warn: Npower don't cover hot water cylinder or thermal stores. Wish I stayed with BG :(

Moved to a new house where Npower supplied electricity by inserting a preloaded key into the meter. They wanted £60.00p to convert to a standard credit meter so I transferred to BG. I had £7.50 on the key when the transfer took place. That is lost to me.Then I started getting letters demanding payment of various amounts. I rang various employees, explained the position and was told I was not in debt and that they would resolve the matter. This did not happen.I have never owed anything to them, in fact I have £7.50 credit which I can not use. I have phoned and used their useless website to no effect.Still demands arrive, the latest for £28 followed by a threat to attack my credit rating. I rang them at 12:25hrs this date and they were shut!What a rubbish company.

I applied to switch my dual-fuel (Electric and Gas) from eON to NPower early December 2012, after many chases with no correspondence I finally had a welcome letter in March 2013 from nPower, but noticed it was for electric only!! After many more chases I was told they had computer system problems after a change to a new system ...  Read the complete review

I had a boiler failure on Saturday 9 March. Rang the call centre at 6.30am - they would pass on my details when office opened at 8am. I rang again at 8.30 and was told engineer would call Monday between 8.00am and 18.30pm! Stayed in all day, made a couple of calls to see if he would attend and was assured that he would be there as ...  Read the complete review

Left British gas on boiler and heating cover because npower was cheaper but they don't cover the cylinder in the small prints. Berate of this because its +1000 to replace.

6 days AL lost, copious failed appointments by engineers. Disconnect between office staff and field teams. 3 children and no hot water or heating for over a week. Won't come out until Sunday another 3 days to go,daytime temp is 2 dropping to-2 at night. Issue ongoing for 3 months since Decembe . Had a perfectly fine working boiler until they touched it . Now has lots wrong with it. Stay away from npower boiler cover . If you gave me £15 a month I wouldn't have anything to do with them again. Set of cowboys , please Beware 0 rating from me

I had a small leak from a radiator valve. NPower wouldn't give me a time for the engineer to call so we had to wait in all day and he arrived at 4pm. After a quick look he said we needed a new valve and fittings which he would order and suggested that he would return 2 days later. The following day I rang customer services to ensure that the work would be carried out but they couldn't give me an answer and suggrsted I ring later, this I did but again didn't get an answer. Following numerous calls they said they we unable to get some parts. I contacted a friend who came to look at the valve; he went to the local Plumb Centre, picked up the necessary patrs and completed the repair within an hour. NPower are still waiting for parts 6 days later.

I've had a hometeam boiler contact with npower for 2 years , thankfully never having to call them out in the first year. This year we have had 4 engineer vists for various reasons booked,( the type where you arrange to stay in all day between 8 and 6). 3 times no engineer turned up on the day , with no phone call to advise. They blatantly have no regard for their customers at all. I be moving my support plus gas and electric to British gas next week

If I wrote here what I really think of NPower the mods would remove it due to profanity! The staff are useless and don't have a clue. Their processes and procedures are in disarray, no one has a clue what they're doing!! They can't add up, they don't return calls, they all say different things, you'll be on the phone for hours, honestly, this is a warning, avoid, avoid, avoid, avoid.... don't even recommend to your enemies, no one deserves to deal with them!! Wish I could give less than one star!!

friend joined Npower from British Gas for their home care service as it was a little bit cheaper, and clearly they are saving money on their customer services training. She rang up as engineer was a no show in alloted slot, totally unhelpful and disintrested. Advised to look at the terms and conditions and left feeling all her fault and not theirs even though they had said 8.30 til 1pm, which from experience means absolutely nothing. Lets hope when the manager (or if) they have a more helpful disposition.Engineer arrived, an hour after allotted time. Unclear on what his task was and had to ask my friend. He was unable to complete the inspection as his emmission tester was out of power and the charger broken. Another appointment has been booked , and no doubt another days leave wasted

I joined N Power Homecare 50 last April, an engineer arrived in a month to check if my boiler would be accepted. He inspected the boiler and was here for 15mins - a Worcester boiler 5 years old. He confirmed the boiler was OK, He did not service it. 10 months later I had a drip coming from the bottom of the boiler, being in the ...  Read the complete review

I switched to Npower for my gas supply around 9 months ago and despite them being overall the lowest supplier, i cannot stress strongly enough how useless their response has been to any issues or enquries. Firstly their web site is hopelessly bad in comparison to my other provider (british gas), the information is poor and in my case ...  Read the complete review

The weather turned cold in November 2009 and our boiler stopped working due to the two port valve packing up and we got a local company to give us a price to replace the valve. But unfortunately for us we got too impatient due to freezing at home and we called in npower as well to quote for a new boiler assuming you are safer with a big ...  Read the complete review

Our experience was a farce from start to finish. Moved to them as they cost £12 less per month than British Gas. They took a week to order simple parts for our modern Baxi boiler, then failed to turn up to a confirmed appointment, having waited in all day for them. Called them to find that the parts were still in the warehouse! In ...  Read the complete review

Around 6 monthe ago, I changed My gas boiler maintenance service contract from British Gas to NPower to save around £4 a month. With hindsite, it, a VERY foolish move... British Gas had served me well for around 5 years, and had fixed my boiler on 3 occassions. As part of the service, they also did regular inspections to ...  Read the complete review

I imagine, like me, you're seduced by the low price and great claims - 24 hour dedicated helpline, free membership pack, unlimited repairs and parts, 12 month guarantee on all work, annual boiler safety check. Well, if you take a look at the other reviews on this site you'll see that this is worthless marketing babble. What ...  Read the complete review

Waited in allday 23/11/2011 for boiler service engineer to appear no show, so phoned Npower at 4.30. Oh no he is not coming, he phoned to tell you but you were engaged so he just left it at that. WHAT!!!!!!!!!!!!!!!. As a goodwill gesture we will send you £ 20, as of 16/01/2012, after speaking to 4 different npower morons between these dates i am still waiting for goodwill gesture. PS To follw up any complaint you have to ring a 0845 no, and boy do they keep you waiting. don,t go there PPS Zero stars would be too many.

I pay with a payment card every 2 weeks and have never been in debt with any gas company ive been with because i dont hardly use any gas so in fact end up being in credit. Since moving to Npower the payments ive had to make have been higher (ive even lowered to almost nil the ammount of gas i use). The latest increase has taken the amount i pay £37 every 2 weeks. Now as i am not using gas this increase is a mystery to me. Am i paying £37 every 2 weeks for the meter or is Npowers gas some sort of magic special gas made from gold fumes. Switching to someone else because i was told Npower were cheaper and its worked out a LOT LOT LOT more expensive.

******IT IS NOW 109 DAYS SINCE I SIGNED UP WITH HOMETEAM, MY BOILER HAS NOT BEEN SERVICED AS THE ENGINEER DIDN'T TURN UP ON 2 OCCASIONS, I HAVE FOUND IT IMPOSSIBLE TO GET ANYONE FROM HOMETEAM TO CONTACT ME ABOUT THE PROBLEMS I HAVE EXPERIENCED, I HAVE UNNECESSARILY LOST TWO DAYS OF MY ANNUAL LEAVE AND I AM £60 OUT OF POCKET FOR THE ...  Read the complete review

I joined the Hometeam 50 central heating care scheme in November 2010. Despite the membership pack clearly stating that I would be contacted within 28 days to arrange a date for the annual service, they didn't. Having waited more than 11 weeks I contacted Npower to arrange the service. The date arranged was 16/02/2011 and I have an email ...  Read the complete review