by Mick - written on 04/03/12
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I joined N Power Homecare 50 last April, an engineer arrived in a month to check if my boiler would be accepted. He inspected the boiler and was here for 15mins - a Worcester boiler 5 years old. He confirmed the boiler was OK, He did not service it. 10 months later I had a drip coming from the bottom of the boiler, being in the ... Read the complete review
by It's not all about the lowest price - written on 22/02/12
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I switched to Npower for my gas supply around 9 months ago and despite them being overall the lowest supplier, i cannot stress strongly enough how useless their response has been to any issues or enquries. Firstly their web site is hopelessly bad in comparison to my other provider (british gas), the information is poor and in my case ... Read the complete review
by - written on 22/02/12 (Very useful, 8 readings)
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The weather turned cold in November 2009 and our boiler stopped working due to the two port valve packing up and we got a local company to give us a price to replace the valve. But unfortunately for us we got too impatient due to freezing at home and we called in npower as well to quote for a new boiler assuming you are safer with a big ... Read the complete review
by Roger H - written on 17/02/12
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Our experience was a farce from start to finish. Moved to them as they cost £12 less per month than British Gas. They took a week to order simple parts for our modern Baxi boiler, then failed to turn up to a confirmed appointment, having waited in all day for them. Called them to find that the parts were still in the warehouse! In ... Read the complete review
by - written on 08/02/12, updated on 08/02/12 (6 readings)
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Around 6 monthe ago, I changed My gas boiler maintenance service contract from British Gas to NPower to save around £4 a month. With hindsite, it, a VERY foolish move... British Gas had served me well for around 5 years, and had fixed my boiler on 3 occassions. As part of the service, they also did regular inspections to ... Read the complete review
by W Smith - written on 02/02/12
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I imagine, like me, you're seduced by the low price and great claims - 24 hour dedicated helpline, free membership pack, unlimited repairs and parts, 12 month guarantee on all work, annual boiler safety check. Well, if you take a look at the other reviews on this site you'll see that this is worthless marketing babble. What ... Read the complete review
by stan salt - written on 16/01/12
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Waited in allday 23/11/2011 for boiler service engineer to appear no show, so phoned Npower at 4.30. Oh no he is not coming, he phoned to tell you but you were engaged so he just left it at that. WHAT!!!!!!!!!!!!!!!. As a goodwill gesture we will send you £ 20, as of 16/01/2012, after speaking to 4 different npower morons between these da
by Mark - written on 25/06/11
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I pay with a payment card every 2 weeks and have never been in debt with any gas company ive been with because i dont hardly use any gas so in fact end up being in credit. Since moving to Npower the payments ive had to make have been higher (ive even lowered to almost nil the ammount of gas i use). The latest increase has taken the amount
by Angry Customer - written on 11/04/11
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******IT IS NOW 109 DAYS SINCE I SIGNED UP WITH HOMETEAM, MY BOILER HAS NOT BEEN SERVICED AS THE ENGINEER DIDN'T TURN UP ON 2 OCCASIONS, I HAVE FOUND IT IMPOSSIBLE TO GET ANYONE FROM HOMETEAM TO CONTACT ME ABOUT THE PROBLEMS I HAVE EXPERIENCED, I HAVE UNNECESSARILY LOST TWO DAYS OF MY ANNUAL LEAVE AND I AM £60 OUT OF POCKET FOR THE ... Read the complete review
by Keith Perry - written on 26/02/11
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I joined the Hometeam 50 central heating care scheme in November 2010. Despite the membership pack clearly stating that I would be contacted within 28 days to arrange a date for the annual service, they didn't. Having waited more than 11 weeks I contacted Npower to arrange the service. The date arranged was 16/02/2011 and I have an email ... Read the complete review
by Keith - written on 30/01/11
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had a boiler installed by npower and have spent more time on the phone to customer services who dont know what they are doing who promise to phone back and they dont we have spent 2 days at home waiting for engineer who doesnt turn up, we have explained that we have an 8 week old baby in the house and they just dont care but were quick to
by ALLISON DIXON - written on 20/01/11
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JOINED NPOWER BOILER AND CENTRAL HEATING SCHEME IN OCTOBER 2010 PAYING £16 A MONTH...ON FRIDAY 14TH JANUARY 2011 I HAD NO HEATING OR WATER.... CONTACTED NPOWER...THE WOMAN ON THE PHONE SAID THEY COULDNT COME OUT UNTIL TUESDAY 18TH JANUARY BETWEEN 8.30 AND 12 00...FAIR ENOUGH I THOUGHT...IT WAS GOIN TO BE 5 DAYS LATER BUT WHAT COULD ... Read the complete review
by Adam Matthews - written on 05/01/11
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OMG I wouldn't even give N Power one star if it was up to me! Swap to them and you will regret it! Customer service is absolutely atrocious and staff make empty promises. Am currently in a major dispute just to try and get £100 that was promised to me a year ago for coming back to them (against my better judgement)! What a mistake it
by - written on 04/01/11 (Somewhat useful, 213 readings)
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I bought and moved into this property in October, 2010 and took Npower as my Gas and electricity supplier. As I thought I should also have a Boiler/Gas Service Insurance I took Npower's HomeTeam policy somwhere in the first of November. There was no problem with my Boiler till November, 29th evening (Friday) around 6 pm ... Read the complete review
by Me - written on 03/01/11
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I have npower for my gas/electric so signed up for boiler cover as it is getting older. Had a repair via Worcester fixed fee repair and really recommend them but can't cover my boiler with them due to it's age. Have to say Npower are rubbish! 1st service wasted an afternoon no engineer by 5.30 so rang them. Oh! date wrong on system sorry.
by - written on 23/12/10 (Somewhat useful, 193 readings)
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Our boiler has broken down on friday at 6pm so I called npower hometeam and they said they would send am engineer tomorrow. The engineer did not turn up and no phone call nothing. Luckily I had homeserve membership too so I called them too they saris they would call me back within 24 hours, and they called back in 1 hour saying an ... Read the complete review
by Freezing Cold - written on 21/12/10
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Don't make the same mistake I did, I ignored the poor reviews of n power thinking they would just be the minority few problem incidents!!! I had hot water but no heating so booked n power to come out on a fixed price repair (note they take the payment when you book not when the job is completed and now I can see why!) ... Read the complete review
by - written on 16/12/10
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Paid over £3,000 for a new Boiler from NPower. Rushed install in a day, 2 burst and leaking pipes after 2 days leaving a damaged kitchen ceiling and no water for a day. No one from NPower would help me despite 24hr Homecare cover. I had to get my Home Insurance policy to fix shoddy work. NPower finally agreed to get an engineer to attend
by - written on 28/10/10 (Very useful, 347 readings)
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This is more on an 'my experience with' review and may be viewed by some as a rant but all I can do is write about my experience with them. Well I continued or should I say allowed Npower to continue supplying me with gas when I moved into my flat as they had supplied the previous owner. This was on a prepayment meter, which I ... Read the complete review
by Charles - written on 27/10/10
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Absolutely disgusted by Npower Hometeam. We paid £3000+ for a boiler installation. The gas engineers failed to turn up on the first occasion. No communication from Npower regarding this. I had to call them several times to even get told that they weren't coming. The electrician who had turned up had no idea where they were ... Read the complete review
