NPower Reviews

After moving to n power fron british gas after being promised that they would be 25% cheaper, i was disappointed. The move was swiftly done, but i suddenly found out i was paying more than i was on british gas, i used to put in five pounds into my prepayment meter a week but now it was using eight pounds. I rang npower and after 40 ...  Read the complete review

God where do I start! I moved into my new flat about 7 weeks ago now and the property was already with N Power. We have a gas meter and an electric meter, unfortunately both with N Power. When we moved in, there were debts on both meters from the previous tenants, I dont understand how this happened and when I called N Power and asked the first ...  Read the complete review

Oh dear, what can i say about N Power? When i moved into my 1st house, i had a lady knock on the door who was trying to get me to switch to N Power. After 20minutes of her sweet talk i let her in and signed up with them. Yes she promised that the customer service was excellent and that im getting the lowest rates so my bills would be ...  Read the complete review

my god ive just read loads of reviews on n power all of which were really bad, im really shocked!!! my experience of n power is different, ive been with them for 5 years and only ever had one problem, that of which is regarding their website as i couldnt log in to see my on line gas or elec bills but have to say i got an e mail straight ...  Read the complete review

Well after just finishing on the phone to NPower crying and everything I felt compelled to do a review to warn people exactly what this company is like, they do not care about their customers, they would rather we freeze than help, says a lot about their customer service!! Basically perhaps my own fault, my boiler broke and so I did not ...  Read the complete review

Npower in my opinion are one of the worst energy suppliers and their customer services is appalling. Let me explain... Five years ago we moved house. We found the house we moved into had an electricity meter so we rang npower to remove it as we wanted to pay by monthly direct debit. That's where all the problems ...  Read the complete review

What with all their great advertising campaigns and sponsorship deals with various sporting events I thought Npower would have been a great and reliable company to get my energy supply from. How very, very wrong I was! This company is absolutely pitiful! They are without a doubt the worst power company I've ever had the ...  Read the complete review

When I called Npower to notify them about moving house I received a "no problem and we can keep you on your existing internet tariff." No chance. This slip-shod company's systems saw it as an opportunity to place us on a standard tariff. We discovered this recently when calling them to notify them about a move to a competitor -- they also told us we owe them several hundred pounds even though we were paying £60 a month dual fuel direct debit. When querying the amount, we get a different figure each time we speak to a new operator.

Inefficient. Poorly run. Contradictory information. Dubious tariff practices. Unclear pricing policy. Very poor customer service.

Save yourself unnecessary grief. Choose another provider.

After being an N Power customer for numerous years, I had no option but to move earlier this year because N Power had doubled my direct debits. It has been one long nightmare ever since trying to finalise my bills with them. It is now June and I am no further forward. The staff are useless and please be aware when asking for a supervisor to help which I did thinking they would know what they are doing and saying THEY DONT!! Not only that they never ring you back or send letters when promised they will. It is costing me a fortune in phone calls to them trying to reslove this. I have now contacted the energy ombudsman to help me. Take my advice
STAY AWAY FROM
N POWER.

I rang npower a couple of days ago to change the amount I pay on my direct debit for gas and electric - basically the bill was higher than I thought so I wanted to up my payments. I also wanted to change a spelling mistake on my name that was on my bill - they missed a letter out. First I was put on hold for 15 minutes, listening to ...  Read the complete review

Npower are possibly even more hopeless than B G at getting simple matters sorted out. First they chose to - incorrectly - estimate my opening meter readings - in spite of the fact that I tried 4 times to give them my correct readings, over the web and via phone. They then took my correct readings in Feb and told me they would sort things out in 28 ...  Read the complete review

Like many people I like to get the best possible deal for my gas and electricity. Every few months I do a price check using the simply switch site. Briefly for those who don't know how this works you simply type in your post code, annual electricity and gas usage and the site calculates who the cheapest supplier is. Last year I was with British ...  Read the complete review

i have now been trying to get an end date for a commercial contract for over 5 months this company should be avoided at all costs.

Power-LESS Customers at n power (at my request ) in February they changed my meter on the 15 March but they still haven't "updated their system" yet They said it would take about six to eight weeks, which is bad enough, but when I rang up in April they said that they hadnt received the information and , therefore ...  Read the complete review

Quick change to my review, no improvements regarding NPower, who are now telling me the whole thing is due to a computer error which singled out my account to pick on. They did give me a freephone number which I feel I should share, this is 0800 107 0394. I took over the tenancy of a property supplied by NPower on 15/10/2007 & provided ...  Read the complete review

Update on my earlier posting of 24.4.08. I have now left this diabolical incompetent company and changed to Southern who on first impressions seem efficient and friendly and there is always someone answering phones. NPower sent me my final gas bill, which I paid on 16 June. This amount cleared my bank account on 19 June. ...  Read the complete review

NPower - avoid at all costs. We moved 12 months ago from PowerGen and it was a bad mistake. They've never bothered to read the meter. Set our DDM at £50 per month and then 12 months later when we owed them £400 wanted to increase this to £186 per month or put another way well over £2000 per annum, When we declined to pay this amount within 14 days they placed our account with a debt collection agency and threated to take us to court and impose further court fees. Never owed a bean to anyone and feel completely affronted at their actions and attitude

I had an horrific experience with NPower when i employed them to install a new gas boiler. If you read all the advertisements and sales literature, you believe your work is going to be done in a professional manner. The truth is they sent a guy in who had only worked for them a few weeks and whose work had not been checked. He left my central heating system in an awful state and i had to call in British Gas to conduct a safety assessment. I was told the pump had been fitted incorrectly and the whole job was substandard. He left a hole in my kitchen and dropped cement over my drive which is now ruined. I wrote to complain in December and have still not had a written reply. DO NOT USE NPOWER FOR GAS BOILER INSTALLATIONS - THEY DO NOT HAVE THE EXPERTISE.

I always try to look for the best options available to me, I have been with N Power, then to British Gas, back to N Power and finally back to British Gas again. I am sure there are a lot of better deals available for me however I am quite happy now with the service that is being provided to me. N Power has got to be by far one of the ...  Read the complete review

I amassed debt with NPower due to periods of employment and unemployment in 2007. Debt collecters sent letters and to which I replied when in a position to pay the full amount due £251. One day last month, I returned home from work to discover my neighbours called National Grid who disconnected my supply due to a serious gas leak. I paid £306 for reconnection and repair of my faulty boiler. I couldnt now pay the promised debt to Npower (mortgage/council tax arrears) I contacted them to explain, however my supply was disconnected. Now in a position to pay, Npower said I had to have a prepayment meter fitted, I agreed reluctantly and the payment plan to clear the arrears through prepayment. Npower are demanding £550 (amount to date), refusing to fit the meter unless I pay this in full. I am without heating, hot water and cooking facilities.