NPower Reviews

Doorstep Cold Calling - I am writing to complain about Npower cold calling as a company. I do not want or expect a utility company to come round to my house, unless I am a customer of them. This is a stupid way of doing buisness and for me it gives Npower a very bad name. I do not want to be added to one ...  Read the complete review

Beware nPower doorstep selling.They capture business by falsely quoting low montly charges leaving your account in arrears which is collected later. They mislead you by claiming there are one off discounts of £60 which make them the most competitive price.If you compare prices using an independant review website such as Simply Switch or ...  Read the complete review

I inherited NPower as a supplier when I moved house this year and despite giving them readings on the day I moved in as well as the final reading when I switched to Scottish Power, they still ended up trying to bill me for estimated readings. I also still seem to be addressed as 'the occupier' of my new address, despite my having informed them of ...  Read the complete review

Ok first of all i want to say that i work for npower in the customer services department. Npower used to have really bad billing systems and procedures. However these have now changed and we can amend accounts the same day for most amendments. I am writing this review about the budget schemes. I must take 50 calls a day from customers not happy to ...  Read the complete review

NPower is a terrible company, unfortunately Britsh Gas, Powergen and probably all the others are just as poorly run by directors who have not heard of "Executive responsibility" and fail to plan the company to enable it to give an efficient performance. My situation having moved into a property some 6 months ago is that they ...  Read the complete review

Over the past ten months I must have had 6 doorstep visits from nPower's persistent cold-calling team. Usually I make the mistake of asking them what they're seling: "I'm not selling anything". When of course what they are actually selling is over-priced electricity and gas. And they hate it when you tell them that you are already ...  Read the complete review

I don't feel I want to waste any more time of my life on the subject of Npower, So i'll go straight to the point. Countless times they sent me a bill which had a different account number on, I Called them sorted it out, They transfered my credit around. Next bill comes, Again a new account number, to cut a long story short they had me ...  Read the complete review

Having read all previous reviews of Npower, I now see what a fool I've been. Like many of us, we're keen to make savings where possible but I've done anything-but save... I'd been supplied for over 3 years by British Gas for both Gas and Electricity. I'd have regular payments of £25 for each every month and sometimes one would be ...  Read the complete review

I have had a right game with my electricity and gas, because I move around quite often, it takes about 6 months to sort it out every time. With all these great deals on, I thought I'd plump for electricity and gas from Npower because it would be cheaper than having two sperate suppliers. But the cost seems to have rocketed, and every time I ask ...  Read the complete review

I am the 'unsolicited sales agent' in question. I feel that it is necessary to explain a few things as I am a bit miffed as to the nature of these words written about me.. Firstly,I would like to thank him/her for recognising that I explained the virtues of npower-that was my job. In terms of not backing anything up with literature, I ...  Read the complete review

Over 3 years ago at a previous property we foolishly agreed to switch our electricity supplier to NPower. We were told that everything would be switched over and we would shortly receive confirmation in the post. No confirmation was ever received and we continued to receive bills from our existing supplier, which we paid. Eventually we received a ...  Read the complete review

We had two meters in our house. 1 ordinary and 1 white meter. The white meter was used by the previous occupants for storage heaters. We had the storage heaters removed but left the white meter because it had the immersion heater attached to it. After 18 years we decided that as we had never used the immersion heater it would be a good idea to ...  Read the complete review

We currently use Npower as our gas supplier because when my girlfriend moved into this place she stuck with them from her old place and they have always been pretty cheap. However although they charge quite reasonably for their prices they have no understanding of customer service. Over the past two years we have put up with this ...  Read the complete review

I am getting rid of Snotty Shower for failing to manage my personal information properly and went to NPower on the (apparently personal but you never know) recommendation of someone in a retail shop. Well, NPower are at least as bad as Snotty Shower. When I asked them for a contract, they wrote to me asking for gas and ...  Read the complete review

Now here's a long story - it spans nearly a year and a half - but I'll be nice, and provide a simple summary : Do not sign up with NPower under any circumstances! If you ARE signed up with them, do everything in your power to LEAVE - immediately. Anyway, here's the detailed report: More than a year ago, I moved. ...  Read the complete review

When I moved into my house the previous occupants had got their gas and electricity from npower and I just carried on without changing supplier. Apart from them getting my name wrong and thinking I was two different people, things weren't going too badly until a few weeks ago when a card came through my letterbox. The card said they wanted to ...  Read the complete review

THEFT from My Bank account - Advantages: NONE WHATSOEVER - Disadvantages: 328 pounds taken from my account by UNAUTHORISED direct DEBIT. 4 attemts to obtain 61pounds 50 pence per month when my actual quarterly bill was only 26pounds 40pence !, Lack of responce to letters and emails, left on hold on phone calls costing me FOUR POUNDs on one occasion before getting to speak to an advisor. there is not a rating low enough for this dreadfull company.

Since I moved into my flat, I've been with NPower, simply because that's who the previous resident used. I've only need to contact them a couple of times, and ended up holding on the phone or talking to a robot for quite some time before I got what I wanted. Still, the utility companies seem pretty much of a muchness on that score. ...  Read the complete review

I moved into my new house in september 2000. The property had been empty for some time before moving in and the owner had allowed us access etc. so I was able to take meter readings and arrange for my electricity and gas to be supplied by TXU energi, (then eastern energy). The gas went through without a hitch, but because apparently the previous ...  Read the complete review

They do not offer good customer service - Advantages: They supply gas - Disadvantages: They send out incorrect bills, It's very hard to speak to a manager on the telephone, They apolgise and then continue to make the same mistake again and again