they didnt turn up when they were supposed to then they were late when re arranged.they caused a leak, mopped up the water with my loft insulation and toilet roll and didnt tell anyone what had happened.when i contacetd them the office manager suggested i was lying about the sequence of events as their plumbers are honest!then they threatened to take me to the small claims court if i dodnt pay the bill absolutley disgraceful and would never use this firm again. considering seeking legal advice in relation to the damage caused to my property

When we moved into our new house, we took the decision to upgrade the boiler. As always with such big decisions, we researched carefully, asking 3 different companies (two local, one national) to provide quotes. On Tap were not the cheapest (neither were the most expensive), but they did impress us with their professionalism and their commitment to customer service. The difference in approach between the companies was an eye-opener and really helped us make up our minds that On Tap would be our preferred company. It was a decision we never regretted. The On Tap man turned up bang on time, spent ten minutes discussing what they would do and promised ...  Read the complete review