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Powergen = Useless
Member Name: bermudaviper
Date: 24/11/04, updated on 27/11/04 (297 review reads)
Disadvantages: Poor Customer Service
What can I say about my experience with Powergen?
A computer answers the phone within 3 rings, then you are put on hold for about 2 hours. After being told I don't exist by powergen, then a few days after receiving a red letter saying that I owed money, I became slightly annoyed. The automated phone system is a joke, but at least you get to talk to it, which is more than can be said for any humans at powergen. After sending bills in the wrong name to my house I was told that the bill referred to a previous occupier, to which I explained the house was new and I was the first owner.
I was then told to throw the bill away as I would get a proper one in a few days. 2 weeks later another red letter comes through the door with the wrong name again, phone Powergen and get told to ignore it yet again. They really don't have a clue what is happening!!!
After all this hassle, and a few months of phone calls I eventually managed to establish with them that I existed and got a direct debit sorted. But after their shocking performance I had decided to change to another supplier, what a mistake. Don't take this the wrong way, my eventual new supplier (Scottish Power) were great in comparison. A human being answers their phones almost immediately, they answer your questions first time without passing you to ten different colleagues, however they can't transfer your gas account when Powergen deny being informed that your moving. Even though Scottish Power have notified them three times. Powergen's estimated bills leave lots to be desired, especially when they overcharge by at least £50 on the estimate. Something else you have to ring up and speak to a robot about.
All in all I will be glad to transfer to Scottish Power and get the Powergen direct debit cancelled (that's right they still take the standard monthly payment, because they refuse to accept or acknowledge I have moved supplier) and I think I'll stick where I am, because to save 50-70 pounds a year it's just not worth the hassle and stress that this has caused me.
This all boils down to the appaling customer service from Powergen.
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