Newest Review: ... address of the people that they thought they were providing electricity too. E.on raised an erroneous transfer to cancel the account th... more
Member Name: katzeyz
Advantages: I work for Powergen
Disadvantages: There is only one of me
I have read your reviews on Powergen and just feel as an employee of Powergen I would like to defend our call centre (slightly!!!)
I have worked for Powergen for about 1 year and six months and work on customer services (may have spoken to some of you, hope I was nice!!)
Firstly I would like to point out Powergen have around 9 Million customers and I would say that more than three quarters of those customers are happy with the service they are provided. I understand everybodies frustation as you probably dont care about the figures but what I am trying to say is every company and every person cannot please everybody at the same time.
As I know from personal experience we do try to please everbody as much as possible but all companies experience technical problems for example those of you that have self serve and cannot view both of your accounts online, or Direct debits that were taken out when they shouldnt have.
We are very customer orientated and want everybody to be happy so that they will stay with us, we do take in customers comments about us so that we can improve like just recenlty we have changed the bills as we had a lot of feedback about the old ones.
Its not that bad in comparison to some of the elec and gas suppliers there are out there!! I wont name any names.
Summary: We do strive to give excellent customer service