FYI (you means all customers)

Hello to all i am a powergen employee and in response to all those who bad mouth the company were are not bad at all i do admit we do make mistake problems do occur with new builds mainly its builders not giving us correct information when propertys are taken over or customers not taking readings when they move in and not checking there bill to see it we have estimated and i know some one read your meter the other day but we recived it befor we produced the bill so we used it towards the estimate which is doen by a COMPUTER so don;t blame the call center staff we are there really to fix it for you and we do our best

and if you have left us to go to another company and you get a high bill from us and the reading we have closed on is not the same reading you gave to the new supplier then its not our falut your new supplier sends that reading to us it may say estimate or read by you but we don;t now we only get told what your new suppliers tell us and if in doubt ring us it's a FREEPHONE number so it don't cost anything

i know i am defending powergen but we do get it wrong as well and we do admit it but i am sure you notice on bank statements if we have not taken a payment and its on your bills for gods sake also learn to look on the other side of the paper the amount of idiots i have had on the phone who say they can't see the payments they have made untill i tell them to turn the page over its not rocket science

also please note if your bill is in debt you owe us not like some people think the other way round also if you are in debt ring us and change your monthly DD cus its not enuff you exspect us to go though 9 million live accounts every month and call you to change your DD not going to happen with only 40000 employees world wide for e.on and only 600 in billing we can;t go thought them all

and i don't get payed to have you shout at me i get payed to fix what is wrong which is easier if you let us help you and not go on about your crap and stuff we not

plus don't go to British gas as they are more exspensive and what ever opening reading you give them to send to us they add 200 units just to make sure its right don't ask me why

and pls pls pls when you join us give us a telephone number then in case some thing is wrong we can RING you and sort it out we don't like you haveing to pay out a £1000 for a bill and leave us we would much prefer you to have little bills and stay we are one of the cheapest

end if the day if we do something wrong we will admit it and if you agree to a payment scheam but need to check it with your partner/housemate/fuck buddy/cat/dog/emu/puppet who ever pls ask the rep on the phone to make a note of it cus we have 3 billing call centers and we can't pass you though to another call center but we are working on it

ploiteness does not kill so be nice and we will help you quicker not cus were nasty but when you rant and rave we have to calm you down have you ever tried to do work while your being shouted at

also meters don't go fast they only go slow or stop and if you have 2 rates and one does not move EVER then it is broke and when we make appointments you have to be there and don;t moan at us if they do something wrong we don't pay them your distriubtion company does and the meter reads work for everyone not just powergen so pls don't refer to them as your bloke he ain't ours unless he is from East mindlands Elec then he is (:P)

also if you do have a meter changed pls make sure they leave the old meter details and if you ring up ANY elec or gas Supplier pls try to have meter reading you would be suppised how easy it makes sorting out problems


btw love talking to all the older folkes about the war and stuff you guys ROCK!!!!


anyway thanks for reading my rambleings