Newest Review: ... address of the people that they thought they were providing electricity too. E.on raised an erroneous transfer to cancel the account th... more
Eons of disoragnization
Member Name: LadyAudley
Disadvantages: Disorganised, poor customer service, expensive
I was a client with Powergen for two years, and in that time I found them to be unhelpful, expensive and disorganized.
Powergen (now known as Eon) have survived in the energy market by buying up other companies and their accounts. This is what happened to me - I was a member of another company, then received a letter telling me they were now part of Powergen. This caused me no end of problems, because my energy account was on a different database from most that which held most of their customers... and they kept losing it! I would have to ring up regularly to remind them that I needed to pay for my gas, and every single time it took them about two hours to find my account.
Their customer service leaves something to be desired to - you may find yourself having to explain things veeeeery slowly, repeating yourself several times. Recently, I rang up to get a new meter key for my gas meter and ended up having to describe what exactly it was I wanted in great detail!
Powergen are also expensive. I recently received a letter from them putting my dual fuel bill up to £100 a month. Considering I live in a household that's empty (with the heating off) when I'm out at work, I thought this was a bit OTT. Checking on uswitch revealed that I could save £35 a month by switching to another provider, and that at least another 20 energy accounts were cheaper.
Summary: Check on uswitch and see if you can save!