What customer service? (Powergen)

Member Name: vickigroth

Product:	Powergen
Date:	12/03/08 (68 review reads)
Rating:

Advantages: cheep

Disadvantages: Non existent custromer service

I was with powergen (now e-on) about 3 years ago. I'm pretty good at keeping an eye on finances and check things like bills and estimates. So when a bill came through suggesting that we triple the amount we pay for gas and electric each month I was understandable suspect! I phoned the customer support center but found they couldn't see a problem. They suggested I took a meter reading at the same time of day for a week and then call back.
Even though I had a 2 month old baby and to be quite honest had better things to be doing I dutifully did as asked and then called back. They said the meter was working fine. We went through old bills at my request and they still couldn't see the problem.
After 6 months and weekly phone calls one bright spark finally saw the problem! When they had changed the gas meter they had not changed the rate that we were charged on, therefore we were being charged on imperial and we were now metric!
Unfortunately although I thought that this would now be the end of it it took a further 6 months to sort it all out! I made almost weekly phone calls but by then a regular customer service person couldn't speak to me as my account had been passed to the problems department so I needed a manager. But they never phoned back when they said they would, they never even sent letters when promised!
Eventually I lost my cool and this seemed to gain some results. They did re-do my bills for the previous year-18 months and although I did owe them some money it was not the hundreds that they billed me for originally.
After that I changed as soon as possible and although I think I am now paying a little more each month with Southern Electric their bills are so simple to read and every time I phone the customer support center I get through to people that actually know what they are doing and give a damm. They even send letters confirming our conversation within days! Worth the money if I don't have to spend hours on the phone complaining!
I would not recommend powergen to anyone. Possibly the worst company I have ever had the displeasure to deal with. If I was writing this a couple of years ago it would have been an even worse report - I was so angry. Time heals and all that...

Summary: Never, never again will I be lured by cheep prices. The custormer service is the pitts.