Powergen Reviews

Powergen is now known as E.on and this is my experience of E.on. We decided to switch electricity suppliers in August 2008, and after using a few comparison sites and visiting suppliers website, we decided to go with E.on, both as they were the cheapest and had the added benefit of Tesco Clubcard points on my monthly spend. ...  Read the complete review

POWERGEN - Expensive and unhelpful: I was with Powergen for 4 years. I live in a one bed flat and I paid £100/month electricity. I contacted Powergen who always maintained this price was correct. I changed to EDF in 2007 and the meter was changed and a year later I am now so in credit I pay only £6/month. Powergen never helped me and I think their electric meter was faulty but they would never investigate this for me. Only when EDF changed the meter I noticed a massive difference after one year.

I was a client with Powergen for two years, and in that time I found them to be unhelpful, expensive and disorganized. Powergen (now known as Eon) have survived in the energy market by buying up other companies and their accounts. This is what happened to me - I was a member of another company, then received a letter telling ...  Read the complete review

I have been a client of Powergen for more than one year and I am happy with them. They supply me with both Gas and Electricity, and by having both services and paying by direct debit I get a discount of 60 Pounds per year. I recently did a search on uswitch and they were not the cheapest in absolute terms, but they were still ...  Read the complete review

I hope this review is not rated unhelpful by you readers, as strictly speaking I am not nor have I ever been a Powergen customer (as far as I'm concerned), but they seem to think I'm their customer. It all started several months ago, I was at work, my husband was home from work early as he works shifts. As he approached the ...  Read the complete review

FYI (you means all customers) Hello to all i am a powergen employee and in response to all those who bad mouth the company were are not bad at all i do admit we do make mistake problems do occur with new builds mainly its builders not giving us correct information when propertys are taken over or customers not taking readings ...  Read the complete review

I have been with Powergen for 4 years. Paid my bills by direct debit no problems! Today I received a Gas bill for £791.71. Feeling sure there had been a mistake I rand Powergen. I was told that since Otober 2006 they had not taken a Direct Debit from my account also they had not produced a bill for the last quarter so this bill was ...  Read the complete review

Do people think that Powergen does it on purpose ? The website was crap enough (invisible pdfs - because they probably sent off the alert email without uploading the pdfs), then the pdfs wouldn't print - when everyone else does/did, and today they send off a "new service" by which one has to change one's username and password, ...  Read the complete review

With rising fuel bills I was spending well over £800 a year to keep my house warm and cook etc. I decided that I needed a change of supplier to cut down the bill a little. After shopping around and consulting website USwitch I found that Powergen would be the cheapest. Powergen were also advertising in my local Tesco so off ...  Read the complete review

POWERGEN I changed to Powergen last summer after their prices were shown as being the cheapest according to a consumer website. When I got my first bill in the autumn I couldn’t believe it!!! My electricity charges had soared – yes, I know they have soared in general, but this was ridiculous and for the summer months too when ...  Read the complete review

Powergen, Powergen, Powergen.. or should that be their call centre staff? I moved into my new build house September 2005. The builders told us that Powergen were the suppliers for the company and to change if we wished.We transferred to the company we were using for gas an electricity. Quite happy paying our direct debits with ...  Read the complete review

Warning to customers who are concidering changing to Powergen-DONT!!!!!!!, I have been with them through no choice of my own but when they bought TXU uk form the administrators. I have recently received a statement from powergen with revised charges-in fact the have re-calculated my bills going back to January 2003 and charged me more ...  Read the complete review

I have read your reviews on Powergen and just feel as an employee of Powergen I would like to defend our call centre (slightly!!!) I have worked for Powergen for about 1 year and six months and work on customer services (may have spoken to some of you, hope I was nice!!) Firstly I would like to point out Powergen have around 9 ...  Read the complete review

As a Powergen employee I'd like to point out for your future reference than when a "man" comes to your property and reads your meter he does not read both electricity and gas it will just be one or the other. the electricity meter is owned by Siemens so man from Siemens will come and read your meter and your gas meter is owned ...  Read the complete review

I moved house on the 1st April 2005, and submitted a final gas reading to Powergen by post within days. I received my final bill on 15th May 2005, and paid it immediately by Internet Banking. Over the next 2 months, I received increasingly threatening letters, informing me I had "refused" to pay my final bill, and ...  Read the complete review

I have just left Powergen as a customer because I found their customer service dreadful. I had been having problems with their on line service where I could only see my electric bill and not my gas. No one at there call centre was able or willing to help and consequently I didn’t see a gas bill for about six months. They were getting ...  Read the complete review

£700+ taken from my bank account by Powergen on 20th August 2005 in error. I did not owe them this money but they decided to take it anyway. If you like large multinational companies taking large amounts money out of your bank account and then keeping it for months on end then Powergen is the one; if however, you want to use a reliable, ...  Read the complete review

I have read with interest a few reviews on Powergen and have taken some comfort in learning that I am not the only one who has had problems with them. I moved into a new house on a new estate 3 years ago and was informed that Powergen were supplying both electricity and gas to the premises. They were the builders chosen ...  Read the complete review

What can I say about my experience with Powergen? A computer answers the phone within 3 rings, then you are put on hold for about 2 hours. After being told I don't exist by powergen, then a few days after receiving a red letter saying that I owed money, I became slightly annoyed. The automated phone system is a joke, but at ...  Read the complete review

I am totally dissatisfied with the Powergen service. Firstly, its not like their serivice is something out of the ordinary. They provided gas and electricity and other resources, and there aren't many ways in which you can rendr that exciting. I previously used to have my electricity provided by a company called ...  Read the complete review