After the January storms and losing power for 55 hours I was not impressed when I lost power on a Saturday morning on 21 January 2012. I immediately called and the helpline to be told it was a broken pole within the local area. I asked where about? and after a while I did get a vague idea of the area where the supposed broken pole was. Armed with my digi camera I proceeded to the broken pole....can't see any broken pole but several trucks are on location and men are digging a hole and hey presto placing a new pole in same hole. Camera is clicking away during this period. New pole is in position...perfect hopefully electric will be restored!!!!! Drives around ...  Read the complete review

I sent an e mail criticising the ethos of Scottish Power for their policy of immediately increasing my monthly direct debit as soon as my account was in debit, but never reducing it when in credit. I mentioned that their calculation had failed to take the lower summer usage into account and that I was under the impression that one of the benefits of having the type of account that I have is not to worry about the changing cost of monthly payments, and have them spread out over the year. The response I received was quite shocking, judging from the name, I would say it was from an overseas centre and consisted of no fewer than 21 lines from right to left ...  Read the complete review

I decided to switch to Scottish Power when I first moved into my house. Having worked for an energy comparison company for the past 5 years I did my research, spoke to my current supplier who was E.On at the time to see what their best offer was, and then did a comparison and found Scottish Power to be the cheapest. I went onto a capped tariff so I knew my prices couldn't go up but could come down (not much chance of that!). Everything went fine with the transfer, even thought it did take about 6 weeks, but that didn't worry me, it was more the fact that I felt that the Direct Debit amount which they had originally set for me was too low. I got told that £60 per month .  Read the complete review

I have had an account with Scottish Power for forty years and have paid by standing order for many years. This method of account spread the annual payments over the months equally. I would build up a credit during the summer months and run up a slight debit at the end of the cold weather season. On the 22 April I received an account telling me that I was £114.25 in debt and they were going to increase my monthly payments by almost 30% (from £88 monthly to £117). They had calculated my usage at the end of the cold weather period and three days before my monthly payment was due. I gave them my current readings on the 28 April (six days after the original account) ...  Read the complete review

Rubbish company they calculated our monthly direct debit when we joined and now they have hiked it up by adding another third of our present dd monthly payment and state it's a new year review we won't be with them for another year and our current deal ends in a few month time. They even counted the arrears that was on the bill which was paid off immediately to work out the new price.I would advise most people to avoid this company until they sort themselves out. They obviously hike up customers direct debit so they can earn interest on the extra money.