Newest Review: ... aside for that eventuality in a savings account which I used to pay the difference to them straight away. (Which was when the aforementi... more
scottish power bad customer service
Member Name: club_head_2
Date: 24/04/10, updated on 24/04/10 (172 review reads)
Disadvantages: bad customer services, charge too much on there direct debit scheme
I have been with scottish power for about 9 months now and when i started with them didnt relise i wasnt paying enough too them for my monthly bill. so ended up owing them about £400 they put my direct debit up too £89 a month so i could pay off what i owe them. now ive caught up they are refusing too reduce my direct debit payments so im £100 + in credit with them every month now. i rung customer service a few times now who dont seem too care at all about my problem. yesterday was the final straw when i rung up and was told my payments are right. i pointed out every 3 months im hundred plus in credit and she said point blank that your paying the right amount and refused too listen too me ending up in a shouting match with this daft woman. i said oi im your customer paying your wages but she insisited she was right. customer service is awfull and that was the final straw. now set up a new account elsewere with another company. id never recomend these cowboys in a million years. there customer service is awfull.
Summary: wouldnt use this company if they were the last firm on earth
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