Newest Review: ... getting my money back, as I cannot speak to a person to finalise my business with Scottish Power. The phone line is 'crackly', muffled, and... more
Scottish Power a nightmare or a joke?
Author Name: John Ballett
Advantages: the low prices come with a much higher cost! (and they are not so low! still a disadvantage)
Disadvantages: they don't listen, their website does not work, customer service very poor.
The most ridiculous team I've ever encountered.
First of all they could not even get my name right not even using the NATO Phonetic Alphabet and then they even put the GENDER wrong! (it is correct in the Direct Debit thou!).
Then I changed address and I filled in one of those on-line form they have in their cheap website, I moved in I gave them a bit of time but just in case I wrote to them. They answered they didn't know about the on-line form and to please provide the new details again. So I wrote and also filled in a new form just in case. Nothing happened. I had to spend money to call customer service and try and do it through the phone. This time they got it but my name was wrong again, I called to have it fixed, they said they could not do it! (why? because...).
Anyway they said they would do the swap from the old supplier...
Now because time was passing by they told me to contact the previous supplier for the new address to pay the period from when I moved in till now. They told me it was Southern Electric? It was not! It was E-ON.
At this point I was expecting the papers, I could not wait to send back the cancellation slip and send them to hell, but the papers where never posted and I did not have the chance to take advantage of my cooling off time.
When I called them they said I should have called them. I said that's why I'm calling you they said it's too late you'll stay with us! I said noway I'd pay the ransom if you let me go they said can you call tomorrow 9 to 5 that a colleague is in for the cancellations. ...yes I did and the colleague was not there I had to talk with another cyborg who could not help me after holding the line for ten minutes. I requested a call back but did I get it?
I started emailing to them... even worse! I'm frustrated now they don't even deserve my time to write this review but I write it in the hope that this, together with many others gives you an idea of what kind of company is Scottish Power and in the hope that they eventually go busted.
PS: I even have to give them a star in this review!
Summary: I'd never sign up with them. Never again! The worst experience I had with suppliers.
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