Newest Review: ... aside for that eventuality in a savings account which I used to pay the difference to them straight away. (Which was when the aforementi... more
Not to be Trusted.
Author Name: Dave Whyte
Advantages: There are no advantages now.
Disadvantages: Unhelpful staff.
I have had an account with Scottish Power for forty years and have paid by standing order for many years. This method of account spread the annual payments over the months equally. I would build up a credit during the summer months and run up a slight debit at the end of the cold weather season. On the 22 April I received an account telling me that I was £114.25 in debt and they were going to increase my monthly payments by almost 30% (from £88 monthly to £117). They had calculated my usage at the end of the cold weather period and three days before my monthly payment was due. I gave them my current readings on the 28 April (six days after the original account) and received my account showing my debit was now £11.73 and no mention of the 30% increase in monthly charges. I thought everything was fine until I received a demand for £29 as they still had the monthly payments down as £117. Due to the high handed attitude of the Staff when I phoned to discuss the matter with them, I decided to change my suppliet to British Gas.
I notified Scottish Power of my intention to move supplier and explained I had no intention of paying the increased rates as I was not going to build up a credit with them before I leave. I was then informed that I was no longer on the Monthly payment plan and was now on a quarterly account. I did not ask to have the account changed but I notice they still accepted the monthly payment for June which put me into credit.
I have sent numerous e-mails to their department but I seem to get a different person answering the letters each time and they appear to have no idea what has been said on the previous contacts. When I look at the names of the individuals who are responding to my queries I wonder if the complaints centre is situation in Pakistan or India.
If a company, can treat a loyal customer who has never defaulted in their payments for over forty years like this, they deserve to lose their customers. To add insult to injury, a member of their sales team offered me a special contract to remain. With their standard of customer service I declined!
Summary: Scottish Powere do not understand the meaning of Loyalty!
More reviews in the field of Utility Service
- AVOID HOMETEAM AT ALL COSTS
- EDF is terrible
- Customer service still exists!
- good company, good services
- Scottish Power a nightmare or a joke?
- WARNING !! use SSE at your OWN RISK !!
- EXTREMELY POOR SERVICE - AVOID THEM
- Avoid NPower unless you want an awful and expensive experience!!
- Power with a conscience
- Scottish Power customer online service