Newest Review: ... aside for that eventuality in a savings account which I used to pay the difference to them straight away. (Which was when the aforementi... more
Massive Headche....Not what you need right before christmas!!
Member Name: Sydv12009
Advantages: Easy to use online site, good prices at the time
Disadvantages: Customer service & billing system that doesn't notify you of outstanding balance
I decided to switch to Scottish Power when I first moved into my house. Having worked for an energy comparison company for the past 5 years I did my research, spoke to my current supplier who was E.On at the time to see what their best offer was, and then did a comparison and found Scottish Power to be the cheapest. I went onto a capped tariff so I knew my prices couldn't go up but could come down (not much chance of that!). Everything went fine with the transfer, even thought it did take about 6 weeks, but that didn't worry me, it was more the fact that I felt that the Direct Debit amount which they had originally set for me was too low. I got told that £60 per month should be sufficient for a 2 bedroom terraced house so that's what got set up. After putting my meter readings in month after month, I received a letter to say that they needed to up my Direct Debit to £96 per month to cover my usage. Unfortunately, they didn't mention that they had allowed my accounts to go into debit with them and that this increase wasn't going to cover my usage and go towards paying off the outstanding amount. So I started to pay £96 a month which turned out to be a bit of a struggle, especially being a single mum, but regardless I paid it ( by now the gas and electric bills were taking up quite a chunk out of my wage each month)! Finally the time came when my tariff ended, and knowing that I would be transferred onto the standard (most expensive) tariff decided to compare suppers again. This time it was E.On that came up cheapest with a fixed price plan,so I switched again. Went through all the details, set up the new Direct Debit, provided my final meter readings to Scottish Power who then gave them to E.On. To my horror, I got my final bill throug from Scottish Power and it said that I owed them about £360 for my final gas bill. I spoke to them and they didn't seem very willing to let me pay it off slowly, and wanted the full amount off me on the 15th of the month....the month being December!! Just what you want right before christmas!
From my bad experience with Scottish Power, I would never go back with them or recommend them to any friends or family, and no matter how much cheaper they show up on a comparison, I won't be switching to them again...and ven more annoyingly, they have now started ringing me to see if they are able to get me to switch back to them as I am a "valued customer". Having let the sales rep go through a comparison on the phone with me, I got the great news that Scottish Power would be able to save me a grand total of 1% on my annual usage,and she honestly thought it would be worth me switching back for £15!! The best advice I have so that no one else experiences what I went through is, I you can provide a meter reading every month, check a few price comparison websites before switching,and when you do go through a comparison it is always best to go off your annual kilowatt usage instead of how much your Direct Debit is. If you have been with your current supplier for at least 12 months they will be able to provide this to you, but it shoul be shown on your bill. So no more Scottish Power for my house, at the moment it's E.On all he way...for now anyway!
Summary: Wouldn't use them again, but always best to compare every supplier first
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