Newest Review: ... where the supposed broken pole was. Armed with my digi camera I proceeded to the broken pole....can't see any broken pole but several t... more
Someone will call you.....no one has...oh they must be going to write ....that takes two months?
Author Name: Mrs Dale
Advantages: I can leave and transfer to another!!!!!!!!!
Disadvantages: Chaotic customer service, no one knows who deals with what or no one wants to deal with anything.
After the January storms and losing power for 55 hours I was not impressed when I lost power on a Saturday morning on 21 January 2012. I immediately called and the helpline to be told it was a broken pole within the local area. I asked where about? and after a while I did get a vague idea of the area where the supposed broken pole was.
Armed with my digi camera I proceeded to the broken pole....can't see any broken pole but several trucks are on location and men are digging a hole and hey presto placing a new pole in same hole. Camera is clicking away during this period. New pole is in position...perfect hopefully electric will be restored!!!!! Drives around to get closer and when I get to the other side they are now removing new pole.
Summary; No broken pole in the first instance
New pole in situ
New pole removed.
All photographed. Came home called the helpline number for an explanation and to explain I did have photographs. Initially told it was a broken pole then they said I could speak to a manager Manager asked to hold the line for a moment and lo and behold the power was restored. I have been trying since 21 January 2012 until the present time, currently 30 March for an explanation for the vanishing pole. No one calls and no one writes. Anyone who can speak is always away home and no one else can help.
Received a summary of power losses that covered the time frame of 30 April 2011 - 21 January 2012.
Summary: Timewasters and totally disorganised