Appalling! (Scottish Power)

Member Name: Scripty Rich

Product:	Scottish Power
Date:	20/02/02 (3421 review reads)
Rating:

Advantages: Absolutely nothing

Disadvantages: Totally incompetent

1) I phone Scottish Power telling them I have moved in and want to set up my gas and electricity accounts - no problem they say.

2) I phone a couple of weeks later because they havn't sent me any account details - they have no record of me setting up an account, but will do it now - I'm told they will not give me an account number until I receive my first bill in six months - not good.

3) I move out a few months later - phone the number I was told to phone (still don't have any account details though). I'm told my final statements will be sent to my new address.

4) Hear nothing for a month - email their customer services giving full details of meter readings, address and my previous phone calls which I had logged (thank goodness).

5) Hear nothing for two weeks - email again.

6) Hear nothing for two weeks - phone and demand to be put through to the customer services manager. Get an apology - told I will be sent final bills.

7) Get a phone call from above manager telling me they do not supply the gas and I have to call Transco to find out who does - I'm getting annoyed now.

8) Get a letter from above manager addressed to "Mrs..." last time I checked I was male!

9) Get electricity bill, but I've been magically put onto economy 7 without my knowledge and overcharged by a few hundred units. It turns out they've used my meter reference number as a second reading - doh! The address on the bill is some wierd hybrid that only bears a slight resemblance to the real address.

10) Phone customer services and get given a load of excuses about how none of it is their fault...and, by the way, apparently they do supply the gas. They suggest I give up my time to give them access to the meters, despite the fact I had moved out two months previously - at this point I go ballistic.

11) The saga continues... :(

I don't know if this is sadly typical
of utilities these days, but I've had reasonable service from the water and sewerage suppliers.

I also know that half the time I've phoned they've been unable to bring up my account details, and have been scribbling details on bits of paper instead - do they have working computer systems?

If you're even half thinking about using Scottish Power, honestly just don't do it!

Summary: