Scottish Power Reviews

After the January storms and losing power for 55 hours I was not impressed when I lost power on a Saturday morning on 21 January 2012. I immediately called and the helpline to be told it was a broken pole within the local area. I asked where about? and after a while I did get a vague idea of the area where the supposed broken pole ...  Read the complete review

I sent an e mail criticising the ethos of Scottish Power for their policy of immediately increasing my monthly direct debit as soon as my account was in debit, but never reducing it when in credit. I mentioned that their calculation had failed to take the lower summer usage into account and that I was under the impression that one of ...  Read the complete review

I decided to switch to Scottish Power when I first moved into my house. Having worked for an energy comparison company for the past 5 years I did my research, spoke to my current supplier who was E.On at the time to see what their best offer was, and then did a comparison and found Scottish Power to be the cheapest. I went onto a capped ...  Read the complete review

I have had an account with Scottish Power for forty years and have paid by standing order for many years. This method of account spread the annual payments over the months equally. I would build up a credit during the summer months and run up a slight debit at the end of the cold weather season. On the 22 April I received an account ...  Read the complete review

Rubbish company they calculated our monthly direct debit when we joined and now they have hiked it up by adding another third of our present dd monthly payment and state it's a new year review we won't be with them for another year and our current deal ends in a few month time. They even counted the arrears that was on the bill which was paid off immediately to work out the new price.I would advise most people to avoid this company until they sort themselves out. They obviously hike up customers direct debit so they can earn interest on the extra money.

Unbelievable. The most ridiculous team I've ever encountered. First of all they could not even get my name right not even using the NATO Phonetic Alphabet and then they even put the GENDER wrong! (it is correct in the Direct Debit thou!). Then I changed address and I filled in one of those on-line form they have in ...  Read the complete review

Just spent 3 days trying to sort simple problem. They promised 5 times to phone back but alas NO.Will change to e-on or British Gas ASAP

What a bunch of total muppets - can't read an e-mail, can't set up a Direct Debit, refuse to allow me to switch providers because of my whopping £6.45 debt on the gas account. Numpties then send round a doorstep collector for £46.45! Please avoid like the plague and save yourself time, money and hair! One star seems generous!

I have had an experience with Scottish Power following signing up at the door - the salesman was excellent, convinced me I could not miss out on the "capped deal" and foolishly I signed up. He did not advise me there would be a cancellation fee if I wanted to cancel before 2012! OK iI should have read the small print - I ...  Read the complete review

Unluckily for me I live in an area where the mains is managed by Scottish Power. I needed an isolator fitted to the supply in order to replace the fuse box with a consumer unit - Scottish Power admitted that they would fit one as standard on new connections but maintain it's not their job to bring old installations up to modern standards and want me to pay through the nose for a simple job (that IMO they should do as part of maintaining their systems).Combine that with surly staff and a long wait time, I would advise anyone to avoid them and get a proper supplier!

I moved down from London to Chipping Sodbury with my work in Jan 2010. As a tenant, I took over the Scottish Power account from the previous tenant. All was fine, until we bought a house and moved in July. We created a new account for our new home and closed the previous one.....a simple process you would have thought. How wrong can you ...  Read the complete review

I purchased a property recently as a first time buyer hoping to move in within a few weeks after the keys on the 17th Dec. We were told by a representative of hydro power (previous owners electricity supplier) that we should contact Scottish power as the electricity cable had been disconnected. So we did this straight away and were ...  Read the complete review

I applied to transfer my dual fuel account to Scottish Power earlier this year. At first all appeared ok the paperwork arrived ,direct debits set up and away we went, then the fun started. It transpired that the gas account they charged out was someone else's,SP had typed in the wrong number so they sent me a letter saying I was to be ...  Read the complete review

I recently changed suppliers from Scottish Power after being with them for a couple of years as I found a better deal. I initiated the transfer on 25th August. I finally had a completion date of 13th October. Ok 7 weeks rather than the the 4- 6 it is supposed to take, but hey-ho things were getting sorted. Anyway it is now ...  Read the complete review

We have been with Scottish Power for about a year and thus far I cannot fault the service received or the price of our power & gas supply. We switched over to Scottish Power from E.ON after comparing the prices of all the available tariffs across the market and adding up the respective costs for our energy consumption. The ...  Read the complete review

Scottish Power dont even go there.When trying to get through you are on hold for what seems like ever.They lied to us saying they were a sister company of Southern electricity.And we keep getting letters to welcome us back when we have left, and in a different name.If scottish power were the last energy company on the planet, Id get a diesel generator.Note only added star because i had to.

Scottish power have all the power.That in my awful experience means that every time they like to win.Like when they leave you waiting 30 minutes on a high premium 0870 number.Even in the summer!Then they cut you off.Or when they send you 7 statement bills in one month,each with a different amount and very confusing and full of jargon.Yes they did this to me.I have compalined for past 2 years,and nothing is being done.I am trapped because they refuse to remove pre-pay meters unless i pay £200 for this 'service'.I cannot wait to leave this company.Also never ever agree to have a pre-paid meter.It drains your money very fast.I was forced to top up £160 per month in the pre-paid gas meter alone last winter.Then in the summer the meter costs go way up to compensate for decreased usage.Beware!

Scottish Power are ridiculously bad. I moved home first few days of August and they sent me my final account showing that I was in credit by £92.20. I requested this, and they said they don't do BACS only cheque (so much for modernisation). Anyway, they said 10 working days. Did it come in 10 working days? No. Called them up, what did they say? "no idea, we'll cancel it and send another one, you'll get it in 10 working days." Did THAT come? No. They are now sending me the third one, and its almost another 10 workings days, almost 2 months later. I called up and they said "its not our fault its 'Royal Mail.' Well I think this time i'll call the Energy Ombudsman, and don't do what I did, waste your time with Scottish Power customer service that is.

On the advice of USwitch, I changed to Scottish Power a couple of months ago. What a mistake! First, they sent my papers to the wrong address, though they had the correct one from me. Then somebody phoned to say that they had two addresses and which was the correct one, please? They have just taken two completely different amounts from ...  Read the complete review

Way back when me and my partner got our own place we went with Scottish power for our gas and electric supply. At the time we only had a small 2 bed flat so our bills where pretty cheap, they where paid on time every month and we never had any problems with them. That was until we came to move out!! We gave our final meter ...  Read the complete review