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      30.06.2003 18:54
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      • Deceptive

      Be very careful. Servista are deceptive, rude and appalling at customer service. After having switched to them at an attractive direct debit, I then received a £500 bill with no explanation, on me (understandably) questionning it, they immediately threatened legal action. There is no way of contacting them apart from a £££ 0870 number. They represent everything bad about the charlatans who try and set-up and hide behind an internet company. Be wary, be very wary. I am still in legal dispute with them. What a pity that companies like this are allowed to operate with a free hand.

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        07.05.2003 06:01
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        I changed to Servista Electricity and Gas last year and I am very pleased with them, my bills are much cheaper. MUCH CHEAPER. Especially gas, around half of what they were under Brtish Gas. They currently charge 6.54 pence per Kwh for electricity (Inc 5% VAT, Flat rate, single tier, no standing charge) and 1.41 pence per Kwh for gas (also Inc 5% VAT Flat rate, single tier, no standing charge) I'll be able to tot it up at the end of a full year, but I would estimate a minimum saving of around £50. They are an internet based company - homepage www.servista.com. I do not receive any paper bills, and I receive an online bill which I can view and analyze, and a couple of weeks later the amount owed is taken out of my bank account via a variable direct debit, and as long as I've remembered to enter my meter reading on line just before my billing date, I will pay for exactly what I have used, not a penny more. You don't have to enter a reading every month, if you do it less often you're bills won't be as accurate, but you will receive any credit back that you are overcharged. Servista do not actually produce any energy, but they buy it from Eastern Energy, tho Servista is actually backed by TXU Energi - confused? You, will be! No, really, what goes on behind the scenes in this industry seems a bit like the opening speel to the 80s TV programme "Soap" but it's largely not that important to know. I believe it was set up by some business students, and seems a very small company. There isn't much of a customer service but, after all, that's where the savings come from, and I've never really needed to contact them. It may seem like it's a big issue not having much customer service, but this is where the electricity/gas service can become very confusing. For example, if there is some problem in supply with my electricity, I would contact London Electricity, because they are the regional suppliers for my area. T
        hey own all the meters and so forth, and with Gas it is Transco who deal with all Gas issues. So, theoretically, the only issues I would need to contact Servista would be regarding billing or something, and that's not likely as the only option of payment is variable direct debit. It's basically seems to be set up to run itself and largely seems to do so. I've had a couple of minor enquiries to make, once by email, and got a resposne in two days, and once by phone (an 0870 number) and got through pretty quickly, and the enquiry was dealt with efficiently. When, after a lot of research, and finding out they would be by far my cheapest supplier, I made the decision to switch to them, all it involved was filling out the online forms, and it was done with a click of the button - they take care of all the rest. There's no hidden terms and conditions with this company. No standing charge. What you see is what you get. There is no set term contract like with some companies, no set up charges. Absolutely nothing, and if they decide to bump up their prices, I can just swicth to another supplier without any problem. I think it's important to point out that this supplier wouldn't suit everyone. The less you use gas/electicity you use the more you're likely to save with them - I came to this conclusion after experimenting with entering various amounts of electricity/gas useage on the www.uswitch.com website. For me, a single person living in a flat, they offer superb value, but for heavier users, say a large family in a detached house, the pricing policies of other suppliers may be more suitable, where a standing charge and a lower overall rate would work out cheaper, or if you're an economy 7 customer they might not be right for you. It just depends. With me, there are only 3 important issues, price, price and price. But you may want to benefit from additional products that the bigger companies like British Gas offer.
        Anyway, if you work out how much electricity/gas you use per year then enter your details in somewhere like www.uswitch.com and it comes up that Servista would be your cheapest supplier, I'd have no hesitation in recommending them. They have have a "duel fuel" plan, but the prices of gas/electricity remain the same regardless whether you take one or both - they also offer a telphone service if you have a BT line. I don't so can't comment on this service. I believe it's the case that they, and, infact, all suppliers are available throughtout the country - and if you're planning to change to them, contact me, and I can recommend them to you and we'd both get £15 off one of our bills if you signed up! One point to make is that you cannot change to them if you have a pre-payment meter. Again, one of the ways they save money - they get your current supplier to incur the costs. Nice. So if you want to change to them you have to get your current supplier to change your pre-payment meter first if you have one. British Gas in particular can be awkward about doing this, because they know full well this opens up your options as regards changing supplier, but it's worth the hassle.

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