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Southern Electric

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Southern Electric is part of the Scottish and Southern Energy Group (SSE), and provides energy to 2.6 million of the 5 million SSE customers.

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    10 Reviews
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      03.04.2013 14:42

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      AVOID AT ALL COSTS

      Recently, SSE walloped me with a massively inflated bill . Having been with them for almost 2 years i was shocked. I had always paid my bills on time and in full, and the bills were based upon meter readings that THEY (or their agents) had taken at my house.

      It transpires that even though they had been taking *actual* meter readings at my house, that they had been estimating the bills for the last year and a half, and now they were insisting that i clear off the whole debt. I found their attitude to be helpful at times but in the main they seemed not to be interested in what i thought were fair proposals to clear the outstanding debt (which in fairness was due to their incompetence)

      i want to clear the balance, but they insist that i do it to their chosen timetable and methods.
      They are utterly inflexible in their stance and regularly threaten me with court action via post.

      I would ONLY ever recommend SSE to a sworn enemy of mine, purely because i feel that only SSE would be able to reek the kind of vengeance upon someone, that i could only dream about.
      They appear to be money grabbing incompetent fools who have little concern for their own shortcomings and seem to be only interested in inflicting as much pain upon their customers as possible, while charging them for the privilege.

      Horrid, horrid, horrid.

      My advice? pay a little more to a different supplier, and at least get treated as a human being.

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      31.12.2011 23:51
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      not all supplies are the same, so it's worth checking them all out

      I have been a Southern Electric customer for a while now, for both my gas and my electricity, and, to be perfectly honest I have never been so happy, power supply company wise, although I would be happier if all gas and electric was free.

      Anyway, I have used quite a few companies over the years, the one prior to Southern Electric was the dreaded British Gas, who I had nothing but hassle with, especially when I had the misfortune of talking to their customer service department, what a nightmare that was.
      So, after a bit of a search online, using those price checking websites, and a bit of independent checking, I swapped from British Gas to Southern Electric as they offered a much better deal at the time, but then again, all the other companies offered a better deal than British Gas.

      At first I was going to just swap the gas supply but when I was offered a 'dual fuel' deal I had a rethink, weighing up the pro's and cons and then signing on the dotted line, over the internet anyway and the usual letters through the doors.

      The swap over was a breeze , mainly as my Southern Electric were doing all the hard work for me, I just sat back and waited for a few forms to be sent to me, which I signed, then gave a last meter reading, which would be given to my old suppliers so they could send me their final rip off, I mean bill.

      I have to admit that this was all done a while ago, when the fuel bills weren't blasting through the roof, but recently all suppliers are putting up their prices, claiming to be inline with inflation and all that kind of 'garbage, it's a shame my wages aren't rising in line with inflation, in fact it's a shame my wages aren't rising at all..?? {Wipes tear from side of cheek}.
      But since changing suppliers I have had some rather low bills and, when needs be, a very professional ear on the other end of the phone when I have needed to speak to them.

      For example, the last time I had a query regarding my bill I contacted them, on a free phone number, and spoke to a person that could understand me and I could understand them.
      Firstly, before you start yelling at me for being offensive towards those whose first language isn't English just stop right there, I find it rather confusing, and somewhat infuriating, when I keep having to repeat myself and am constantly having to ask them to repeat themselves because they haven't got a clue what I am phoning them about and I haven't got a clue what they are telling me. And I'm guessing that the person I am talking too is as annoyed as me about the terrible communication problem.

      Anyway, the times I have contacted Southern Electric I have always spoken to very professional people who have helped me out with my query with-in a few minutes.
      For example, there was one instance when I received a bill but, due to an error in the financial department at work, the money in the bank account I use for paying bills would not cover the full bill at the time it was due out. I contacted Southern Electric to explain the situation and they offered me the option of paying what I could there and then, telling me I could pay the remainder over the next two months if I wanted to. I actually paid what I could over the phone and a few weeks later, when the financial department had sorted themselves out from the party they had so obviously been on, I was able to pay the remainder of the bill without any penalties at all for late payments from neither my bank nor from Southern Electric.

      I don't know what else to say about what I believe to be one of the fairest and certainly one of the most helpful amenities supplier that I have used in a long time, although, as in life, things can certainly change.
      I can't exactly make comments on how good their actual supply of gas and electricity is due to the fact that I'm guessing that all suppliers supply their goods in exactly the same way, either through a big tube or along a lot of thick wires.

      In all, if you're after a very competitive supplier then you can't go too wrong with Southern Electric and, if needs be, they are certainly very helpful indeed.

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      13.12.2011 16:30
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      Not an entirely bad company, but they need to be more vigilant about what they promise to customers.

      I've had dealings with Southern Electric since 2004. Whilst I may not agree with their energy prices, the only, and it is THE only reason I've stayed with SE is because of their customer service. They may not get it right 100% of the time, but I would think that they attempt to get it right as often as possible.
      I have lived in my current flat for almost a year now. I had dealings with a previous supplier for this flat (which was unwanted and unrequested thanks to a no-good estate agents), but after a relatively informal and friendly discussion with someone from Southern Electric, the switchover from Spark Energy (That's an entirely different kettle of fish ALTOGETHER!) was completely hassle free.
      I had already wracked up a debt with Southern Electric from my previous property (also rented), so I now had two bills to take care of. The one for this property and the one for my previous property. Not being someone with a means of financial backing and also someone who spends most of his income on rent, I discussed several possibilities. I was already juggling several debts, and it seemed that the best option was for a pre-pay meter to be installed. This meter was duly installed. A few months down the line, I'm finding I'm not getting anywhere with having electricity I can actually USE as well as paying off the debt I owe. I decide to contact Southern Electric...something about Southern Electric that is to be liked is the myriad of ways you can actually get in touch with them. I've used most of them, with the exception of sending a letter!
      I'm told that despite the charge being as low as it can get, they'll make an exception considering my circumstances (which are far from favourable as of right now - mostly for physical reasons). I'm told I need to top up this meter key at the same place 3 to 5 times before the new charge is registered. I topped the meter up a total of seven times, and still nothing.
      I got in touch with them this morning, feeling less than friendly and far less than reasonable in both body and mind, and decided to set to with getting things put straight. No sooner had I topped up the meter with what little money I had left yesterday, I woke up this morning to discover that the majority of that money - for some unknown reason - had just been chewed right up. I hadn't even had heating on (I wear layers it's cheaper)!
      I ran through the screens on the display of the pre-pay meter to discover that for months, the charge it was collecting on a weekly basis had not changed. I am now waiting for a new key to register a new charge of a quid. I argued that the situation was not one of wether or not the charge was adjusted on the meter, but that the charge never changed and as a result I was unable to further use electricity beyond the means for which I could pay for it. This, sadly, did not seem to register as a major issue (for someone with a suspected serious health issue - it's undecided yet, I took tests yesterday - it's very bloody major to me)! I am now waiting for a key that will simply re-register a message that apparently the meter should have picked up MUCH earlier.
      Whilst in the beginning they seemed fairly reasonable, and generally are still able to adapt and adjust to whatever situations their customers may throw at them, I remain unimpressed with them for the way they've handled this particular issue. One that would not have needed to have been discussed with them this morning had they delivered on the promises they made to me earlier this year.

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      22.07.2010 09:01
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      would not recommend this company, they were very unproffesional!

      Southern electic was the provider that was in my house when I moved in, I decided to change to British Gas. I was totally shocked at the cheek of this company, when I moved in we provided the meter readings so I was not paying for the previous owners electricity and gas, even after providing the meter readings to southern electric I still received an estimated bill which was 3 times more than what it should have been! I emailed them and they sent a corrected bill through but I also received a reminder letter for the incorrect bill. When we received the switch over date from British Gas I ensured that on thet day I sent the meter readings to both companies, and British Gas also sent them to Southern Electric. I was surprised yet again to receive a rediculously high final bill from them asking for about 4 times that amount it should have been! I emailed them a copy of the previous email I had sent with the readings and they claimed they had not received it!! They then asked for the readings from that perticular day, I advised them that I would not send the readings for that day as we had been with British Gas for 2 weeks so I was not willing to pay them for that 2 weeks as well! Eventually they sent me the correct bill! Luckily I checked the readings and saw that they were trying to get out of me what they could, I think it is a shame that there could be people out there who didn't check and probably paid more than what they should have, I would not recommend this company, they were unproffesional and tried to get more money out of me because I was changing provider!

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      21.10.2009 09:57
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      rubbish

      My partner was with these already when I moved in so to be honest i didnt have a lot to do with them but my problems with them is their sales people who come to your door...and they do come to mine A LOT.
      We have since changed energy provider my patner was sick of thier incompetent service and hassle we recieved from them.

      My dealings with the door to door sales people started 3 days after id had my baby daughter my emergency cesarean.
      10am - knock at the door, id just got out the shower so as quick as i could following a major operation i put my dressing gown on and went downstairs to answer the door. a young lad said 'about time, thought you were out!' so firstly i was annoyed at this comment. he then asked what energy company we were with to which i replied we were with them. he said well its not on my sheet are you sure. erm yes.
      anyway i said he would need to speak to my parter as he start going on about their products they offer but since he deals with it its best to speak to him. so he went, i assumed they would ring my partner or something.
      12pm knock at the door, again was upstairs so went down fast as i could, and a different lad from southern electric was standing there asking who we were with, i said someone had already been so he did apologise and left.

      5pm 3rd knock at the door which my sister answered as she had popped round to help me, 1st guy back again asked her if her mum was in!! (she is 22!) so she said no cos its my sisters house, so i yet again went to the door and said this is the 3rd time youve been round now and i told you that you need to speak to my partner...he said that i told him he would be home at 5, so i said no i didnt cos he dont get in till 6.30, so he told me i was lying! and got really stroppy.

      Now this would anger me at the best of times but a few days after ive had a major operation to have these idiots calling at my door 3 times is just ridiculous.

      im so glad weve switched but yet i still get them coming to the door once a month even though ive requested each time for them to stop coming.

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        20.10.2009 22:00
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        Steer clear if possible.

        If you want inconsistent customer service, to be told what you must be doing with your life, non stop hassle and a ridiculous volume of contradicting bills then Southern Electric are the company for you.

        I lived in a small 3 bedroom ground floor flat (2 bedroom with a living room converted to a bedroom) during my final year at university. Students being students we didn't set up a direct debit and the fact that a bill hadn't turned up for a while didn't really concern us - we'd pay it when it came. Then it did - 6 months supply costing £1700. Our collective jaws hit the ground and straight away I was on the phone complaining profusely - 'Oh we're sorry it's only estimated, give us a meter reading'. So I did, the bill then came to £1800. 'Well you must all have plug in heaters, tvs, computers, have the central heating turned on all the time, cookers on all the time'. Yeh, that's probably it or it could be the case that I'd experienced the coldest winter of my life for living in fear of a large bill.

        So I escalated my complaint and was told to provide 7 days worth of readings. Which I did and they reduced the bill by a £100 and told me that was that. My housemate then phoned up to complain and was told 'Your other housemate (myself) told us he completely accepted the bill and as a result it's final'. This all in spite of the fact that the bill could in no way be accurate, our usage was minute as exemplified by the meter readings I provided. Alas several more phone calls were all met with 'Yeah it does seem very high, but it must be correct'. I know what you're thinking, what a load of rubbish.

        A Southern electric engineer came round a bit later to check the upstair's flat for some sort of issue and we spoke to him about the predicament and he said 'Try this phone number but don't tell anyone I gave it to you'.
        Great - secret phone numbers where you somehow get through to more reasonable customer service representatives. So we gave it a go and were told they would get back to us - which in fairness they did and also knocked off £800. So that's my tale of woe and perserverance.

        If constant conversations with your utility company is what you're after then plump for Southern. Otherwise steer well clear.

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          07.10.2009 13:12
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          Not a bad choice?

          My new rented home two months ago had Southern Electric as the electric and gas supplier. I used them for one month as I wanted to go back onto E ON. I requested a change in supplier and for some reason a month later they only accepted the gas change but refused the electric change! This was just weird of them! I had to ring up and get somebody to sort the matter out for me.

          I was sent a final bill for my electric and paid them up but again they refused the change for electric. This error happened one more time before they allowed the change to actually go through. I just wonder if this was a trick to keep their customers or just a mistake on their behalf. The final bill I noticed was really cheap for a month and I noticed their prices were low.

          I may go back to them in the future but for now E on remains the cheapest. When calling up to Southern Electric the best part of their service was they would pick the phone up straight away. You would never be made to wait so long on the phones with them.

          They are a good supplier it seems with cheap prices but I hope the problem I had with them does not happen with others when trying to switch over. In my opinion for a months electric and gas prices they were one of the cheapest suppliers I have come across.

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            09.09.2009 15:04

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            fantastic take pride in there service and although they are not the cheapest they excell in service

            I have had constant dealing with Southern Electricity for over 5 years now and i would have to say they are in my opinion the best provider that there is at the moment. Although some times it has taken a short while to get through to some one after the small wait the advisors that i speak to are always so polite and helpfull. I have not had many problems at all with them and when i have done they have been sorted out almost instantly and i have then been offered and advised of other things that may help me. They have been so helpful to me over the years and i have bragged to friends and family of the standard that they seem to have and maintain. I came over to them from british gas as i had continuos problems with them some years ago and they promised that i wouldnt experience the same from them and i have not. They are always happ to help and keep there promises

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            23.06.2009 16:08
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            A very efficient service.

            I have been with Southern Electric now for 3 years since moving into a property that unfortunately, has storeage heaters. I decided to go to them because the people we bought the property off recommended them. I was very impressed at the time at how quickly I got through to the Customer Services and set up an account.

            I had never had storeage heaters before and wasn't sure of how they worked on the Economy 7 tariff. The customer services representative was very helpful and explained how Economy 7 worked and the advantages and disadvantages and also arranged for some literature to be sent out to me on storeage heaters. I received an information pack within 3 days and was very impressed at the time and effort that she had made on my behave.

            Since then I have been very pleased with the service. On one occasion they sent me an extimated bill but after a quick phone call a revised bill was sent without any fuss or bother. I pay monthly by direct debit and therefore I get a customer discount for using this method.

            Recently, I contacted them again with regards to changing to Economy 10 - again no problem. Got straight through to the customer services, to someone who knew exactly what they were doing. She explained how Economy 10 differed from Economy 7 in both the operational process and the costs involved and arranged an appointment for the meter to be changed. There was no pressure, she answered all my questions and was very well mannered and polite. I have now received a letter confirming the date the meter is going to be changed.

            A very efficient service.

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            14.10.2008 14:02
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            Very helpful.. would recommend if you are thinking of changing supplier

            When i flew the nest and got my own home i started up with southern electric. I couldnt believe how easy it was to set up. I wasnt on hold for long at all compared to other suppliers where you can be on hold for a hour at a time and then a helpful gent talked me through the setting up process and how much my bills would be. I had heard that many companies mess you about bit so when my first bill came through i was expecting it to be sky high but it wasnt. It was very cheap and reasonable. After 9 months my bills only went up by a few pounds and still there customer service team was excellent.

            If you set up both gas and electric and pay by direct debit you will recieve a discount (every little helps)

            I ended up being lured in by an N Power representitive and switched to them (biggest mistake ever)

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