Southern Electric

My partner was with these already when I moved in so to be honest i didnt have a lot to do with them but my problems with them is their sales people who come to your door...and they do come to mine A LOT. We have since changed energy provider my patner was sick of thier incompetent service and hassle we recieved from them. My dealings with the door to door sales people started 3 days after id had my baby daughter my emergency cesarean. 10am - knock at the door, id just got out the shower so as quick as i could following a major operation i put my dressing gown on and went downstairs to answer the door. a young lad said 'about time, thought you were ...  Read the complete review

If you want inconsistent customer service, to be told what you must be doing with your life, non stop hassle and a ridiculous volume of contradicting bills then Southern Electric are the company for you. I lived in a small 3 bedroom ground floor flat (2 bedroom with a living room converted to a bedroom) during my final year at university. Students being students we didn't set up a direct debit and the fact that a bill hadn't turned up for a while didn't really concern us - we'd pay it when it came. Then it did - 6 months supply costing £1700. Our collective jaws hit the ground and straight away I was on the phone complaining profusely - 'Oh we're sorry it's ...  Read the complete review

My new rented home two months ago had Southern Electric as the electric and gas supplier. I used them for one month as I wanted to go back onto E ON. I requested a change in supplier and for some reason a month later they only accepted the gas change but refused the electric change! This was just weird of them! I had to ring up and get somebody to sort the matter out for me. I was sent a final bill for my electric and paid them up but again they refused the change for electric. This error happened one more time before they allowed the change to actually go through. I just wonder if this was a trick to keep their customers or just a mistake on their behalf. The ...  Read the complete review

I have had constant dealing with Southern Electricity for over 5 years now and i would have to say they are in my opinion the best provider that there is at the moment. Although some times it has taken a short while to get through to some one after the small wait the advisors that i speak to are always so polite and helpfull. I have not had many problems at all with them and when i have done they have been sorted out almost instantly and i have then been offered and advised of other things that may help me. They have been so helpful to me over the years and i have bragged to friends and family of the standard that they seem to have and maintain. I came over to them from ...  Read the complete review

I have experienced several providers, ie nPower, Scottish Power, Southern Electricity and British Gas; without a doubt Southern Electric have been the best. The change over process from another provider was quick and easy; they organised everything, read my meter and within a month i had a new account set up with no problems. I found their communications through this time concise and they did not overload me with non-environment friendly paperwork. The bills i recieve are well presented, are clear if the reading is estimated or actual, breakdown the costs well and also explain these simply. They also do not hide any small print such as how to contact them ...  Read the complete review