Southern Electric (Southern Electric)

Member Name: poppyash

Product:	Southern Electric
Date:	23/06/09 (70 review reads)
Rating:

Advantages: Very helpful customer service department

Disadvantages: None yet

I have been with Southern Electric now for 3 years since moving into a property that unfortunately, has storeage heaters. I decided to go to them because the people we bought the property off recommended them. I was very impressed at the time at how quickly I got through to the Customer Services and set up an account.

I had never had storeage heaters before and wasn't sure of how they worked on the Economy 7 tariff. The customer services representative was very helpful and explained how Economy 7 worked and the advantages and disadvantages and also arranged for some literature to be sent out to me on storeage heaters. I received an information pack within 3 days and was very impressed at the time and effort that she had made on my behave.

Since then I have been very pleased with the service. On one occasion they sent me an extimated bill but after a quick phone call a revised bill was sent without any fuss or bother. I pay monthly by direct debit and therefore I get a customer discount for using this method.

Recently, I contacted them again with regards to changing to Economy 10 - again no problem. Got straight through to the customer services, to someone who knew exactly what they were doing. She explained how Economy 10 differed from Economy 7 in both the operational process and the costs involved and arranged an appointment for the meter to be changed. There was no pressure, she answered all my questions and was very well mannered and polite. I have now received a letter confirming the date the meter is going to be changed.

A very efficient service.

Summary: A very efficient service.