Excellent even when there are problems! (Southern Electric)

Member Name: suzanneb84

Product:	Southern Electric
Date:	07/09/09 (15 review reads)
Rating:

Advantages: good service, easy provider

Disadvantages: peak time calls are busy

I have experienced several providers, ie nPower, Scottish Power, Southern Electricity and British Gas; without a doubt Southern Electric have been the best.
The change over process from another provider was quick and easy; they organised everything, read my meter and within a month i had a new account set up with no problems.
I found their communications through this time concise and they did not overload me with non-environment friendly paperwork.
The bills i recieve are well presented, are clear if the reading is estimated or actual, breakdown the costs well and also explain these simply. They also do not hide any small print such as how to contact them if you have a problem.
I have only experienced one issue with them - a mistaken meter reading was taken which resulted in me recieving a bill for £3000! They had called me prior to sending the bill stating they wanted to check the reading as it seemed high and also sent me a letter to ask to check before they sent the bill. It is hard to get through in peak times so i dint call back. On recieving the bill i called to update the meter reading and found them extremely apologetic, efficient in rectifying the issue and confirmed the new amount that i would be billed for within 7 days. Very efficient, I am very impressed.

Summary: A good choice