SWALEC

Description: SWALEC is part of the Scottish and Southern Energy Group (SSE). SSE has around 5 million energy customers.

Newest Review: ... sorted out, oh and yes we?ll issue you another electric card whilst we?re at it. A couple of days later the electricity left on my meter is getting low, so I ring again, listen to another round of ?love, love me do? then speak to another customer advisor, who gives me a number to use temporarily to purchase my electric. I was asked if I had received my gas card, so I told them yes and yet ... more

... again explained how my meter wasn?t a quantum meter. I gave the lady all the information off the gas meter and was told the gas was on and it would be sorted out immediately. Off to the shop I pootle to purchase £10 worth of electricity tokens, only to...more

Read Reviews for SWALEC

SWALEC: Swalec Please Plug In! (895 words)
by - written on 15/05/03 (Very useful, 1324 readings)
Rating:

I have just recently moved house, which as anyone who has done this knows it is one of the most stressful things known to man! The new home I am now renting has both its Gas and electric supplied by a company called Swalec. I had never heard of them until finding out that to switch to manweb (Scottish power) at my new address I would first have to contact my current supplier to tell them I was changing supplier. And also obviously to sort out payment details in the meantime. So duly I ring Swalec, I tell them my meter readings and that my electricity meter is a token meter and that the gas meter isn?t. Problem number 1. They think ... Read the complete review

Express Review on SWALEC
by - written on 08/05/02
Rating:

A waste of time, nothing but trouble from day 1. Call centre staff unfriendly and clueless - Advantages: None - Disadvantages: Useless, Unfriendly, Clueless

SWALEC: great service (84 words)
by - written on 20/08/00 (Useful, 123 readings)
Rating:

I live in Wales and have used SWALEC for my electricity since I moved into my first place. I have recently transferred my gas to them as well to gain both the financial advantage as well as the admin benefits of using the same company. They handled the transfer process very well, and no direct debit problems (which I did expect to be honest). I do constantly check I am getting the best deal – which I am. Try the service it is first rate. ... Read the complete review

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