SWALEC Reviews
Newest Review: ... testing. The second rate is about £60 and is means tested. If you have a disability (I qualify for the lower rate of Disability living allowance for mobility purposes), then there is a top up payment of about £25 and this is means tested income support. It's this premium that's so important to my review. For about two years Swalec have run a scheme that is government backed for people who struggle with paying utility bills and have ill health. It worked out that customers were charged 20% less on their gas and electric units used. It proved a big help to me but last winter's bills were naturally high with the terrible winter we had in Wa... more
Customer SWALEC Reviews (4)
by - written on 10/08/11, updated on 15/10/11 (Very useful, 309 readings)
Rating:
I don't normally publish two reviews in one day but I've just had some good news about my energy account and thought I'd share this with other people wondering whether to switch utility suppliers. I'm not going to do a full review of Swalec, as the intention is get this online quickly and hopefully help others in my position. It will mean talking a bit about benefits, but this is done for a reason and please do not comment on my own situation, I manage quite well. I've been with Swalec for about 15 years now. I did once decide to change suppliers but reverted back when I kept getting estimated bills. As a company Swalec supply both gas and electricity and ... Read the complete review
by - written on 15/05/03, updated on 15/05/03 (Very useful, 1861 readings)
Rating:
I have just recently moved house, which as anyone who has done this knows it is one of the most stressful things known to man! The new home I am now renting has both its Gas and electric supplied by a company called Swalec. I had never heard of them until finding out that to switch to manweb (Scottish power) at my new address I would first have to contact my current supplier to tell them I was changing supplier. And also obviously to sort out payment details in the meantime. So duly I ring Swalec, I tell them my meter readings and that my electricity meter is a token meter and that the gas meter isn?t. Problem number 1. They think ... Read the complete review
by - written on 09/05/02, updated on 09/05/02
Rating:
A waste of time, nothing but trouble from day 1. Call centre staff unfriendly and clueless - Advantages: None - Disadvantages: Useless, Unfriendly, Clueless
by - written on 20/08/00, updated on 20/08/00 (Useful, 145 readings)
Rating:
I live in Wales and have used SWALEC for my electricity since I moved into my first place. I have recently transferred my gas to them as well to gain both the financial advantage as well as the admin benefits of using the same company. They handled the transfer process very well, and no direct debit problems (which I did expect to be honest). I do constantly check I am getting the best deal – which I am. Try the service it is first rate. ... Read the complete review
