Transco

For those who don't know, Transco/National Grid run the backbone of the UK's gas network. So, they supply the gas and charges your gas company for it, and then your gas company charge you. As a consumer, the only contact you are ever likely to have with them is in a gas emergency. As I was "lucky" enough to have just that last night, I figured I would go through the basics. A gas emergency is something that makes you suspect something has gone hokey with the gas supply. The most common sign is a smell of gas, but a very low gas supply - for instance only being able to get a tiny flame on your gas cooker - is also suspect as it may be low ...  Read the complete review

Transco! Whilst having a new gas meter fitted, the Engineer noticed that a gas fire in the hallway was defective. He said he would have to disconnect it which seemed quite reasonable. However, some hours later, when I attempted to switch the gas cooker on....nothing! I phoned my gas supplier and told him that there was a problem and he arranged for a visit from Transco. The Engineer, when he came, informed me that the last Engineer had disconnected the entire gas supply to the property - and that I had signed for him to do so! I told him that I had signed for the disconnection of the faulty appliance only, and he produced a grubby, illegible scrap of paper with my ...  Read the complete review

Transco is the company you telephone if you can smell gas and they come out to check it for you. Well I had the misfortune to have to ring them as I could smell gas, 1 hour later the guy comes out, and after testing my meter informs me that my gas cooker has a slight leak in it. Fair enough I thought just unplug it, but no he did even worse than that he unplugged it and took the whole connection off the wall so I could not have the old cooker plugged in, I had to pay someone to come out on a sunday to replace the connection onto the wall and plug in my old cooker. I think this is awful he could have just plugged in my old cooker for me rather than ...  Read the complete review

Now we have all seen the cartoon when the plumbing is faulty and you turn on the hob and get a squirt of water in the face. Well water in the gas supply is not nearly so amusing or spectacular, just very anoying. Back in September 1999 we noticed that every time the gas central heating came on, the gas fire would start to surge the flames up and down. So when the British Gas engineer came to give the boiler its regular check up we mentioned this. He said the boiler was fine but checked the gas supply for us, and said he thought there was some water in it. We needed to call Transco. So we phoned Transco, who told us to turn off the supply and ...  Read the complete review

Transco, for those of you who don't know, are the people you get through to when you have a problem such as a gas leak. They are the ones who come out and fix it if you are lucky!! We came across them last week, much to our misfortune. When we arrived home last Wednesday, at the end of our drive was a dreadful smell of gas, we rang the emergency number in the phone book and they said someone would be out within the hour, which they were. Great, I hear you say, what good service! Well believe me that was the only part that was. A man arrived, made holes in the pavement and in our drive way. He then came and knocked and said yes there ...  Read the complete review