Transco.........No Go!! (Transco)

Member Name: belsmum

Product:	Transco
Date:	15/09/00 (178 review reads)
Rating:

Advantages: Well they must mend some leaks sometime!

Disadvantages: Slow to respond, no warning of disruption, very uncaring attitude

Transco, for those of you who don't know,
are the people you get through to when you have a problem such as a gas leak.
They are the ones who come out and fix it if you are lucky!!
We came across them last week, much to our misfortune.
When we arrived home last Wednesday, at the end of our drive was a dreadful smell of gas, we rang the emergency number in the phone book and they said someone would be out within the hour, which they were.
Great, I hear you say, what good service!
Well believe me that was the only part that was.
A man arrived, made holes in the pavement and in our drive way.
He then came and knocked and said yes there was a leak , but it was actually outside our property and wouldn't cause us any problems.
He explained that it was a small leak, and as all the crews were busy, it would be tomorrow morning before it was repaired.
Now I wasn't overjoyed with this, but he assured me there was no cause for alarm.
Thursday arrived, but the repair men didn't!
Friday came, but they didn't!
I rang again, it took them ages to actually find records of it, when they did, they expressed great surprise that it hadn't been done already, and assured me it would be done Saturday am.
Well this went on all week!
I have heard every concievable excuse from lost paperwork to petrol shortages!
Now I know they said it wouldn't affect us and it was a small leak, but it is very worrying when the smell floats in the kitchen window as you cook, and all you can smell when you open the front door is gas. Even the neighbours rang to complain.
Yesterday, they arrived!
One week and one day later.
As if all of that wasn't bad enough, they came, and of course have dug up all the pavement outside my house.
As I left the house to go to the shops one of them said to me "hey missus, hope you're not planning on using your caravan "
When I asked why he said it w
as because they had no idea how long the job was going to take and it wouldn't be finished before early next week at the soonest!
Yes you've guessed it! We were going away this weekend, to Devon to visit family. Bang goes that plan.
Surely it would have cost them nothing to knock on my door when they arrived and explain this to me. and I could have moved the caravan of the front garden before they started.
The whole situation has been a farce from the start and who knows when it will finish,
but believe me Transco have not heard the end of this!!

Summary: