Disconnection (Transco)

Member Name: Geoff

Product:	Transco
Date:	03/02/07 (35 review reads)
Rating:

Advantages: They came out quickly

Disadvantages: Just about everything else!

Transco! Whilst having a new gas meter fitted, the Engineer noticed that a gas fire in the hallway was defective. He said he would have to disconnect it which seemed quite reasonable. However, some hours later, when I attempted to switch the gas cooker on....nothing! I phoned my gas supplier and told him that there was a problem and he arranged for a visit from Transco. The Engineer, when he came, informed me that the last Engineer had disconnected the entire gas supply to the property - and that I had signed for him to do so! I told him that I had signed for the disconnection of the faulty appliance only, and he produced a grubby, illegible scrap of paper with my signature - purporting to be allowing them to disconnect the entire supply! I found the Engineer's attitude both offensive and threatening and my questions about why I would have a new meter fitted and then disconnected at the same time were obviously out of his league of comprehension. I eventually made him re-connect the supply and off he ambled muttering that "People are always accusing me of being rude etc. and I'm sick of it!"
Full marks Transco - your staff training has obviously a long way to go.

Summary: Transco obviously has a long way to go with their customer services and attitudes