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Transco can work out more expensive -  Transco Utility Service
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Transco can work out more expensive (Transco)

davies29

Member Name: davies29

Product:

Transco

Date: 10/02/02 (266 review reads)
Rating:

Advantages: Quick at coming, Free

Disadvantages: Leave you in the lurch

Transco is the company you telephone if you can smell gas and they come out to check it for you.

Well I had the misfortune to have to ring them as I could smell gas, 1 hour later the guy comes out, and after testing my meter informs me that my gas cooker has a slight leak in it. Fair enough I thought just unplug it, but no he did even worse than that he unplugged it and took the whole connection off the wall so I could not have the old cooker plugged in, I had to pay someone to come out on a sunday to replace the connection onto the wall and plug in my old cooker.

I think this is awful he could have just plugged in my old cooker for me rather than leave me without no form of cooking all night, and to top it all of he must have done something to my central heating, as when he went I went to put my central heating on and it would not work. So aswell as paying for the cooker to be plugged in I had to pay for someone to loook at my boiler.

I will say though that they are quite quick at coming out though. But what turned out to be a free call out (they do not charge) turned into a very expensive job

Summary:

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(15 members total)

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Overall rating: Useful

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Last comments:
SueMagee

- 11/02/02

I was going to say what JEH and Iain said! That's what Transco are there for.

Sue :)
JEHodgson

- 10/02/02

Your opinion was an important warning for those who are unaware of theinformation iainWear has stated below. Perhaps it would be helpful if you added his helpful comment to your opinion? I'm sure he wouldn't mind if you credit him for it!
IainWear

- 10/02/02

Transco's obligation to you ends when the gas pipe is made safe. They run the pipelines, and domestic appliances are none of their concern. He had to cap the connection, but not put a new cooker in. He ensured that you had to call a qualified engineer and couldn't reconnect the old cooker, thus endangering yourself. I know it feels annoying, but he did his job properly.


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