All talk, no delivery. Poor customer service. (Utility Warehouse)

Member Name: Artful ROger

Product:	Utility Warehouse
Date:	01/09/09 (151 review reads)
Rating:

Advantages: Price, if they ever get you set up and on a plan.

Disadvantages: Slow installs, misleading information.

This company, like so many others, sparkles and glitters with bargains and deals, and like all the rest of the chatter we now call telco's - they can't deliver. My order has taken 3 and then 5 weeks longer than originally promised. The phones rates have been changed three separate times. The customer service is great as long as you are ordering from them, then turns ambivalent, even rude.

The truth is, Utility Warehouse is brokering other people's services. The reason it takes so long for broadband or telephone, gas or electric is that they have to force the major providers to relinquish your account, which takes ages. In fairness, they'll never be able to tell you when BT will act.

And that's just the point: by the time you wait for them to faff around, and rudely make you, the customer, the bad guy and blamed for all mistakes and misunderstandings, not to mention spend hours (literally) on the 5p per minute call line trying to sort it all out -- you could have paid five pounds more and gotten better service, delivery and performance from Virgin, Sky or BT.

It's a good idea in theory, but be warned and read the fine print. It will be a painful, long, drawn out process and you won't really save all that much -- if anything at all.

Avoid.

Summary: I would rather chew sandpaper and rinse with bleach than deal with these people.