Newest Review: ... £90.00 in the summer and £120.00 in the summer and £120 in the winter combined. Utility Warehouse Pricing Review. We Paid a random amou... more
Apparently they are NEVER wrong
Member Name: Brimmo
Advantages: You can put all your eggs in one basket
Disadvantages: Probably not a good idea to put all your eggs in one basket
On the face of things, the idea behind Utility Warehouse sounds like a good idea.
Initially it seems that there should be quite a good saving to be made if you follow the 'rules'.
Unfortunately it isn't very well pointed out that you have to keep paying out to keep on track with these rules... Paying to join, paying for a card, paying for a second one, paying to stay a member, paying to spend your own money, paying to speak to them and PAYING WHEN THEY MAKE A MISTAKE.
I think that I am quite good with contracts and dealing with paperwork, but even I got confused with how many direct debits and account numbers I needed to be a member!
Apparently when one of these direct debits went 'wrong' I had to pay them £6 for them to tell me... As soon as I knew I called them and they promised everything was ok...
Then they cancelled my membership card and told me I had to pay for a new one...
'Customer Services' have a pre-arranged script. They do not get into a conversation about what might have gone wrong. They do not make mistakes. The guy even told me to shut up whilst I was trying to explain what I thought had happened!
There are no excuses. No apologies. No flexibility. They are right you are wrong.
Their reliance on 'word of mouth' may ultimately become their own downfall.
Summary: They need to sort out their application forms and invest in a new customer service hand-book...
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