“ Virgin HomeEnergy and London Energy are today part of the EDF Energy Group. „
Oh great I thought when the Virgin salesman stopped me in the street, what?s mr Branson selling now. "Would you blah blah" went the salesman. I listened to his garbage about how they were cheaper and all that crap, I asked if he prove his facts and he did in fact prove them by using an energy watch price comparison. I got a freebie, a flimsy keying, and he promised I would get £30 worth of Virgin experience vouchers and be entered into their ambassador scheme. - Virgin?s Ambassador scheme is a booklet, which they send you once every quarter with lots of so called ?offers?. The last one which I took advantage of was travel anywhere to anywhere on the Virgin trains network for a tenner. Mostly there?s offers for Virgin travel store, Virgin atlantic, Virgin express, Virgin cars, Virgin wines and so on. I signed up there and then and went home and did a bit of researching myself. According to energywatch Virgin were the cheapest for dual fuel direct debit and still are. A couple of weeks later I had someone from Virgin phone me up and ask if everything had been to my satisfaction and if the salesman wasn?t pressurising or anything. 3 days after that I got my free Virgin vouchers and I went and spent them in the local Virgin megastore. So far the service is brilliant, the customer service is good once you get a direct freephone number to the correct department. You can even speak to a human at 3am in the morning, which is more then what can be said for some of the other electricity company?s. Sometimes they phone me up and ask me to give a meter reading for my gas and electric, and other times I phone them so they don?t over estimate my bill.
Answer: When it is made by Virgin energy! Back in September 2000, I was tempted by an offer from Virgin Energy to switch my gas and electricity to them. The offer was sweetened by the promise of £15 in Virgin vouchers for signing up, plus a further £10 for every person I recommended who signed up (which my mother subsequently did, and for the record, she did receive her vouchers). I should have seen the warning signs, when after three months, nothing had happened. I called Virgin only to be told they had experienced problems switching my gas and therefore I was stuck in a void somewhere. I pointed out that it would have been nice to be told what was happening, but I got the usual - demand was very high and they were experiencing a slight backlog. Shortly thereafter I received the email telling me that my electiricty service would begin and was told that my vouchers would be issued after the first direct debit had been taken. However, the vouchers never arrived. I tried phoning but found myself in never ending call queues. I sent e-mails, even got a response promising that my query would be looked into asap. I sent follow-up e-mails, letters but.....nothing. So, I am taking the one course of action a dissatisfied consumer can take and moving my business elsewhere. Of course, I have just received an e-mail from them expressing their regret that I have chosen to move to another supplier, and asking whether there is anything they can do to change my mind. I have sent them my reasons, but am not optimistic of receiving a reply. Thanks for nothing Virgin Energy!