Southern Water why dont you give me the correct information?!!! (Water in general)

Member Name: maidmarion

Product:	Water in general
Date:	20/08/01 (69 review reads)
Rating:

Advantages: none at present

Disadvantages: Customer Service poor.

Well I have already spent 4 hours looking for a previous years sheet with my sewerage charges ,I am supplied with water by South East Water...I cannot obtain an correct answer from Southern Water as to how much the charges should be for the year 2001/2002.

They have also made the mistake of saying on the phone that I owe 41-44 from the previous year.I most certainly do not.I also have written confirmation that the account was paid up .

I find this overlap of the financial year quite vexing ,does anyone else feel the same? True I was in debt to this company, for 2 years counting last year but I dealt with that by paying twenty odd pounds a month.

On the latest bill they sent me prices were listed as follows:Wastewater:15-00

Surface water drainage :18-00

Highway drainage :5-00

removal of sewerage:60-40.I make that 98-40.

So far so good ,to make more confusion,they offered me to pay in 2 instalments of:57-36.

I dont recieve water from them .

The balance they asked for on same sheet:114-71.

I phoned and asked to speak to the Manager,we dont have a Manager came the reply .They then put the reciever down on me.
Not very good service ,and very tiring.

I will be writing ,I will put the results on this opinion.

I was also told they dont have an E mail,I find those phone lines where you are put on hold very annoying ,especially if you have someone who doesnt help you when you finally get through to Customer Services,with all the money these companies are making they should make themseves more acessable to their customers ,dont you agree?

Anyone else have this problem?

Summary: