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I have owned this product for around five years and it is still fully functional - a mark of a reliable product. It is easy to use as an upright vacuum cleaner, although I had have some trouble figuring out how to use all the different attachments. However once I figured this out they were all very useful cleaning the harder to reach areas of the home. The 'no bag' system is definitely preferable, as it is easier to empty. It's also helpful to be able to see when it needs emptying, although this isn't very often. The vacuum cleaner is reasonably lightweight so hoovering is no more hard work than it needs to be, and the cord is long enough so you don't constantly have to unplug it as you move from room to room. As with all upright vacuum cleaners, it requires a fair amount of storage space.
This is the most powerful and overall best vacuum cleaner I have ever used and I would recommend it.
The Zorbster is basically a DC04 with a special attachment for applying Zorb dry carpet-cleaning powder.
The Zorbster was our second Dyson - bought one when our DC01 was out of action for repairs after 4 years. It was not as effective as the DC01. Here are the problems I experienced:
1. It would often sound as though it wasn't sucking at full power, but tapping on the dust bucket would make it sound all macho again. The Dyson helpline people told me this was a common problem with the Zorbster - there is a little button behind the dustbucket which is supposed to tell the vacuum cleaner whether it is vacuuming normally, or is using its Zorb attachment. The cleaner is supposed to use reduced suction when you are applying Zorb powder. If it switches into Zorb mode when you're trying to vacuum, it is a real pain as it just doesn't suck very well. The solution, according to Dyson, is to sticky tape a piece of card over the button. Very high-tech, for something costing this much money.
2. The hose split quite quickly. I used silver duct tape to repair it, which worked fine. However, I was not impressed that this would happen after about 1 year.
3. The Zorb attachment is unnecessary in my opinion. You can easily apply Zorb powder by hand, and then work it in with a stiff brush. You then vacuum it up using any vacuum cleaner. I just do not see the point of the Zorb attachment. I have tried with and without it,a nd to be honest got better results without.
4. The other attachments are fairly flimsy and are expensive to replace, for what they are. The stair tool and dusting tool have angled heads and I have now had several snap off at the joint.
5. If you don't wash the lifetime filters regularly, the cleaner will suddenly just cut out, and you have to go through the whole wash and dry palaver (which takes at least 12 hours) before you can use it again.
6. Dyson uprights in general are not very good if you have lots of stairs as the hose is not very long compared to some other cleaners, and the cleaner is very heavy. If you have to stand it halfway up the stairs, watch out if it topples on you....
7. If you have asthma or dust problems then you'll need to get somebody else to empty the dustbucket, as clouds of dust will fly everywhere if you're not careful.
8. On-board accessories are great, BUT if you want to use the hose, you have to fully unwind the flex and remove the crevice tool.
As you can tell, I have not been that impressed with this vacuum cleaner. Much though I loved the Dyson concept, after 7 years of persevering with 2 models, I was eventually persuaded by a professional cleaner to buy a Henry instead. Much better, much cheaper, much simpler - no regrets.
Three years ago I got two cats - one black and one black-with-a-bit-of-white. I had a laminate floor in my living room and pale carpets in the rest of the house. I knew that black cats and pale carpets were not a good combo but I was not prepared for the drifts of hair that seemed to collect in seconds around the edge of the laminate floor. After having the cats for a couple weeks I realised my old vacuum was not up to the job and I was sick of sweeping the laminate... so I invested in a Dyson DC04 Zorbster! It was expensive, and still is at around £270, but it has been worth it. It really is an excellent machine, as well as the fab Dyson 'no loss of suction' there are no bags to change and buy, it copes equally well with carpet and hard floors, the tools cover pretty much everything you might need to do and best of all (IMHO) you can see all the dirt and hair and general ick being sucked up and wizzed around! As well as using it like a normal upright there are 4 tools included to allow you to do other tasks; a crevice tool, stair/upholstry tool, a round brush (that I use for dusting surfaces) and the floortool. The floortool lets you use the dyson as you would a cylinder vac and it has little wheels so it's easy to move around on hard floors or carpets. There is a button on the hose that allows you to reduce the suction for cleaning curtains and delicate items. As well as these tools there is the zorb carpet dry cleaning system. There is a special powder that you put in a hopper attachment which fits to the front of the vacuum, the powder is dipensed and groomed into the carpet by the vacuum and then after 30mins you vacuum the powder up. It doesn't remove bad stains (but does come with a spot cleaner for them) but does keep carpets looking clean and certainly restored the brightness to an old rug I cleaned. Everything is easy to use - the hose and bin come out and go back quickly and easily, it's also qui
ck and easy to check for blockages and the lifetime filter is easy to wash and replace. I've used the zorbster hundreds of times since I got it, even for cleaning up plaster dust after DIY and it is still going strong even if it is a little battered. The only disadvantages I've come across are that it is quite heavy to carry upstairs (but this does also mean you don't pull it over when using the hose) and that my hair gets wrapped around the brush - but 2 mins with a pair of scissors sorts it. To conclude... I love my zorbster and it really did live up to my expectations. I still have the cats who seem to have an unnatural attraction to my new cream carpet - but the dyson deals with the mountains of fur they leave behind. In short, I would recommend dyson to anyone. (in fact I often do!)