Product Type: Dyson vacuums
Newest Review: ... features* Despite my grizzles about the cleaner's bulkiness, I am really impressed with this Dyson which is why we have kept it so long.... more
Don't believe the hype!
Member Name: chrisandmark
Advantages: Picks up brilliantly when brand new, good accessible design
Disadvantages: The suction isn't brilliant for long, completely not durable even with relatively light use, heavy
I've tried to love Dyson, I mean REALLY tried. Based on the hype surrounding these vacuums I thought I was being incredibly unfair hating ours as much as I do, everyone loves the brand and it would seem that no home is complete without a yellow or purple machine sitting in the utility room - we've had two in six years, with the latest going 'bang' (literally) last week. Never again.
The Dyson DC04 is their 'basic' vacuum (although the price tag doesn't match this) and has the same 'Root Cyclone Technology' as the rest of their upright machines. When brand new it sucked like a dream, ridding my carpets of dirt that I hadn't even realised was there as I'm always very careful when I vacuum as having children around the house there are constantly bits getting dropped. Dyson claim that their vacuums never lose their suction, being bagless I must admit the suction is very good to begin with but within a couple of months it's just the same as any other vacuum regardless of how often you empty the dust container. And yes, sometimes they DO lose their suction completely - I just don't understand how Dyson can get away with claiming they don't to be honest, between the two we've owned I'd say they've lost suction on a fairly regular basis and when I've spoken to other Dyson users they've said the same!
The plastic build of the Dyson DC04 makes it easy to service as the parts just tend to pull away from one another and clip into and out of place, I've always liked this aspect of Dyson vacuums to be honest as other vacuums seem to be screwed into oblivion and it makes anything more invasive than changing the filter a complete mission. Actually, maintaining our appliances is Mark's job so I've just asked him and he tells me working on the Dyson is a dream - he can do much more on it that he can with any of our other vacuums (we've a spare and also one that 'lives' upstairs so he does know his stuff) as all the bits and pieces are so accessible. In the eighteen months or so that we've had this particular Dyson he's changed the belt (fiddly but possible with the right knack), cleaned the filter several times and also swapped a little piece of plastic over that had broken during some not especially vigorous hoovering. To be honest, regardless of the fact that it's so easy to work on, I'm not particularly impressed with the durability of the Dyson as so many things have gone wrong in such a short period of time.
My next issue is that the vacuum is extremely heavy, I'm no seven stone weakling but struggle to carry it upstairs due to the heaviness and also the fact that it's such a long machine. I'm only a shade over five feet and the Dyson really isn't much shorter than I am - the long hose means I can leave it at the bottom of the stairs while vacuuming them, but I'd still have to lug it up to do the landing and bedrooms. It's quite ridiculous that the vacuum cost well over £200 yet I had to buy a second hoover to keep upstairs as this one is too cumbersome to take upstairs as regularly as I'd like.
The Dyson is very easy to empty, you simply have to slide the dust canister out and touch another plastic 'switch' to flick the bottom open so that the dust and dirt falls out into the bin. This is a straightforward and non-messy job, as there are four long haired females in the house I often have to use a skewer to get right to the top of the dust canister and pull hairs out that have wrapped around the very top - this in itself can cause loss of suction by the way, as the area where the hairs tend to congregate is where you'll feel and see the air whipping around so the hair will block some of this 'cyclone' effect unless you really do keep on top of it.
The power cord is much longer than on any other vacuum I've used and this is useful if you have limited plug sockets, I like that this makes it slightly less time consuming to vacuum the whole house as I don't need to be constantly unplugging it and plugging it back in when I've finished a room and want to move onto the next one. The cord wraps around a couple of storage hooks located on the handle and there's a small spring clip to hold it together once you've wrapped it up, this works well and keeps the cord in place - actually thank goodness for these storage hooks as the way the Dyson is shaped I can't see any other way of wrapping the cord up tidily!
The vacuum pulls along nicely as the two reasonably chunky wheels are well designed and positioned, I've never been too keen on the way you flip the (umm) 'front thing' down into vacuuming position as it feels very cheap and on the verge of snapping off. Considering this is something you need to do every time you use the vacuum I'm very surprised it hasn't broken, although the plastic 'bit' I mentioned earlier that needed replacing was part of this section so maybe I was right in thinking it's a bit cheap and nasty for such an expensive vacuum. Pulling the hose out is very simple, again it's basic plastic clips that keep it in place and both pulling it out and pushing it back is a very easy job - thank goodness as I often have little piles of biscuit crumbs to hoover up and the hose is definitely the easiest way to do this!
So, that's the Dyson. In theory it should give you years of service, but in reality I don't personally think it has been any better than any other vacuum. Admittedly, when brand new the suction is superb but this dies off pretty quickly and you'll then find it struggles on exactly the same sort of things that others struggle with. It's an incredibly noisy vacuum, to the point where I can't use it after a certain time at night even for very small cleaning jobs as I'm worried about how loud it will sound to the neighbours - my eighteen month old son hates the sound of the Dyson and always cries when I switch it on, yet he doesn't so much as flinch when my mum uses her Henry vacuum!
Dyson supposedly have a ten year guarantee on their vacuums but it's not worth the paper it's written on; when my first Dyson broke we didn't fit the criteria, and when the latest Dyson broke we again didn't fit the criteria. It makes you wonder what the criteria is really, considering they make no mention anywhere of specific problems and issues this 'guarantee' covers. I asked whether a huge amount of smoke followed by the feeling that my vacuum was going to burst into flames was something they were willing to address but no, after going into great detail with questions relating to my home and family they helpfully decided that the issue had been caused by wear and tear. No ifs, no buts - the fact that the majority of my house has wooden floors, and that I sweep those rather than vacuuming them, didn't come into it. It really was a case of 'Computer says no' and there was nothing I could say that would sway them into fixing my machine.
So I've vowed I'm never going to buy a Dyson again. Oh, I'm sure some of you are Dyson fans but you just wait until your vacuum breaks at an inopportune moment and you need to shell out the best part of £300 for another one - you'll soon be reaching for the Hoover, as I have done now.
Summary: An appalling vacuum that I will never buy again, don't believe the hype over Dyson!
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