Owing a Dyson DCO4 could damage your wealth! (Dyson DC04)

Member Name: Comptie

Product:	Dyson DC04
Date:	12/02/03 (391 review reads)
Rating:

Advantages: Cleans well

Disadvantages: Parts not durable, Expensive to repair, Heavy

Some three and a half years ago we purchased a Dyson DC04, thinking we would have a well designed and reliable machine. Whilst acknowledging it cleans carpets well, we have found that the durability of its parts to be extremely poor and costly to replace. In the relatively short time we have had this cleaner, no fewer than ten parts have been replaced- including a new handle/wand, clutch, hose, cable and its electric motor.

As some of these parts prematurely failed outside the warranty period, we have so far had to fork out an additional £96 just to maintain it in working order. This equates to two thirds of the cost of a new machine, in less than 4 years of NORMAL domestic use!

Comparing this to other appliances, we felt the early failure of these parts were either due to them being faulty and unfit for purpose, or we had perhaps been sold a ?Friday afternoon? machine. Naturally we complained.

Suffice to say - even at the highest level in Dyson, the matter was treated somewhat with indifference ? for its age, such repair problems appear to be quite acceptable.

So BEWARE, owning a DC04 could seriously damage your wealth!

Summary: