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Owing a Dyson DCO4 could damage your wealth! -  Dyson DC04 Vacuum Cleaner
Dyson DC04 

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Owing a Dyson DCO4 could damage your wealth! (Dyson DC04)

Comptie

Member Name: Comptie

Product:

Dyson DC04

Date: 12/02/03 (391 review reads)
Rating:

Advantages: Cleans well

Disadvantages: Parts not durable, Expensive to repair, Heavy

Some three and a half years ago we purchased a Dyson DC04, thinking we would have a well designed and reliable machine. Whilst acknowledging it cleans carpets well, we have found that the durability of its parts to be extremely poor and costly to replace. In the relatively short time we have had this cleaner, no fewer than ten parts have been replaced- including a new handle/wand, clutch, hose, cable and its electric motor.

As some of these parts prematurely failed outside the warranty period, we have so far had to fork out an additional £96 just to maintain it in working order. This equates to two thirds of the cost of a new machine, in less than 4 years of NORMAL domestic use!

Comparing this to other appliances, we felt the early failure of these parts were either due to them being faulty and unfit for purpose, or we had perhaps been sold a ?Friday afternoon? machine. Naturally we complained.

Suffice to say - even at the highest level in Dyson, the matter was treated somewhat with indifference ? for its age, such repair problems appear to be quite acceptable.

So BEWARE, owning a DC04 could seriously damage your wealth!




Summary:

Last members to rate this review:
(9 members total)

cacalala1971%2Fdelawney%2FTray0098%2Fcrispy%2FMauri%2FFishbulb%2F

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Overall rating: Useful

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Last comments:
cacalala1971

- 13/02/03

I agree with upton66, ive got a dyson 03 model and when parts have needed replacing (through my own heavy handed misuse) they have delivered them quickly and free of charge, even when the warranty was out by six months. I couldnt fault their service.
delawney

- 13/02/03

Hiya and welcome to dooyoo ;)

Fishbulb offers some good advice. If you need any help feel free to contact me via my profile page.

Enjoy the site ;)
Tray0098

- 12/02/03

Welcome to Dooyoo. Ditto, Fishbulb

View all 5 comments

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