I bought this vacuum to replace my original that kept giving me problems. Not only was it always blocked and clogged with rubbish but the cost of having to pay for replacement bags was really starting to get out of control. I finally decided on this Dyson because I was assured that my problems would be cured and boy was I right. What I love about it is the fact that it does NOT clog up like the advertisements always state and that I do not have to pay to replace the bags because they come as a permanant feature with this model. The design is very appealing to the eye it looks very futuristic and very high tech. It defintely looks the part when friends and family come round they always comment on how cool it looks. I also like the suction of the plug when the button is being pressed it automatically gets sucked in with no need to have to tie it around the hoover. Another major plus point is the 5 year guarantee that it comes with I mean that intself justifies the price you pay for one of these machines. I've had to call up the helpline on one occasion and they were very helpful. They sent me a spare part one 1st class delivery in the post. A few days later I recieved the part and I couldn't believe how polite and helpful the staff where. It was a UK callcentre as well so I really felt at home instead of having to speak with a foreigner. Another bonus was the fact that the number was freephone from my landline so it didn't even cost me a penny. I admire the Dyson hoover that I purchased and defntly would recomend this to anybody who is serious about keeping thier house in a tidy condition.