Electrolux True Hepa bag less filter vacuum cleaner 1500 watts (Electrolux Cyclone 1500)

Member Name: wishywalshy

Product:	Electrolux Cyclone 1500
Date:	15/09/00 (578 review reads)
Rating:

Advantages: as above

Disadvantages: as above

Electrolux True Hepa bag less filter vacuum cleaner 1500 watts

An upright, cyclone vacuum cleaner with true Hepa filter system.
Available at most electrical and hardware stores it is also available by mail order from most home shopping catalogues for around £170.

After many years struggling with an elderly Kirby cleaner, I decided that as its demise was impending to find a new vacuum.
My husband and decided that a cyclone vacuum was a good option and according to the claims made by Electrolux, the True Hepa, bag less vacuum would suit our needs.
We understood that the extended warranty also purchased at the time would mean that if the vacuum broke down that we would not be without it for long.
The vacuum arrived partially assembled, requiring some home assembly. This was not stated in the advertisement.
On the models first use, I felt that the machine was not as powerful as I had expected, but merely attributed it to the fact that I had been used to the Kirby, which was of commercial standard.
On subsequent uses I felt that the suction on machine was becoming less and less.
I had always followed the manufactures instructions to the letter, and frequently emptied the unit and cleaned the filters thoroughly.
Our main difficulty was that the pipe that leads to the body of the cleaner from the base was becoming continuously blocked.
Having cleared that blockage there was no improvement, my husband followed the assembly instruction in reverse and disassembled the machine, where he discovered a dirt trap at the top of the pipe fitting which is inaccessible with out completely dismantling the cleaner.
Upon further investigation we discovered the very same problem at the other end of the pipe.
All blockages cleared the cleaner appeared to work without fault for a couple of months.
However the pressure and dust created from 4 children, myself and my husband (both farmers) and a pair of Rottwiellers, soon bec
ame too much for the cleaner, which was soon up to its old tricks.
By now I was completely fed up of having to disassemble the cleaner at least twice a day and I felt that it was time to sort this out once and for all.
On reporting my difficulties to the company that I had originally purchased the cleaner from, I was informed that I had to contact Electrolux direct; I stated at the time that I bought the vacuum from them, and my contract was with them. I was fobbed off and given Electrolux s help line number.
I waited patiently for nearly half an hour to speak to an assistant., where I was given the name and phone number of a company near to me who was authorised by them to repair the appliance. When I asked when the cleaner would be collected I was amazed to learn that I was expected to take it to them, as they don’t get call out charges reimbursed.
I was non too pleased at this request as the cleaner had ceased working at the beginning of the Easter holidays, and the prospect of transporting a tiny baby, a toddler, a 7 year old and an 8 year old ADHD child around the town with a vacuum tucked under my arm was not my idea of good customer relations, nor after sales care.
On inspection by the repairers I was informed that the particular part that the cleaner required was not covered under the guarantee, and issued me with an invoice for £27.
In order to get my vacuum back I had to pay the bill.
At this point I contacted the company that had sold me the vacuum and asked for it to be taken back. The machine was now 9 months old.
The suppliers refused, I contacted Electrolux who also declined and subsequently I am still no better off.
I have a vacuum cleaner in the corner of the room that is no good to man or monkey.
I therefore cannot recommend this product or any of this range to anyone (Unless you are a single person with no need for a vacuum LOL)

I feel that there are certain design flaws with this and other
models, which render these cleaners totally useless under less than domestic applications.
The machine topples when using the removable hosepipe, even when following guides recommended by manufacturers.
The power brush attachment supplied with the cleaner has never worked properly.
The dirt traps are inaccessible without completely dismantling the whole unit.
The tool storage is inadequate, causing the tools to fall of when the vacuum is in use.
The after sales service is diabolical and the extended warranty is not worth the paper it is written on.

Advantage, It makes a good coat hook !!!!

Summary: