Don't get sucked into buying this garbage product. (Electrolux Z580A)

Member Name: eyedo6789

Product:	Electrolux Z580A
Date:	03/10/09 (101 review reads)
Rating:

Advantages: It is lightweight

Disadvantages: It doesn't vacuum properly

This is one of the most disappointing electrical products I have ever purchased and what made matters worse was the laissez faire, nonchalant, couldn't care less attitude of the Electrolux Customer Care department.

I was attracted to purchasing this vacuum cleaner because it is cordless rechargeable, lightweight, bagless, has a washable filter, is easily manoevred around small spaces and awkward areas and has an integrated hand held vacuum cleaner which simply pops in and out of the main body of the vacuum cleaner.

It cost me £65 which is not particularly cheap but because of the features above and the name Electrolux, which I had previously perceived to be a decent brand, I paid the price.

Okay, so why am I very disappointed?

It is very, very poor on power and struggles to pick up anything other than dust or other very minute debris. For example, if you vacuum up a used staple with it, it tends to suck it in and then immediately spit it out.
When I tried to vacuum very small biscuit crumbs I found that I had to go over the crumbs three or four times to achieve it.

The other main fault is that what it does suck up gets caught somewhere in its inner workings and does not make it all the way up to the enclosed debris recepticle. Then what happens is when you place the cleaner down on the floor, even if very gently from just a few inches above ground level, you find that the debris that is caught inside the appartus falls out in a big pile on the carpet!!

So in theory, you could vacuum the same debris over and over again to infinity. Not clever.

All of the above was done on a very short pile carpet tile of about 1cm in depth.

To my absolute amazement, when I phoned the Electrolux number that is on the sticker on the cleaner they told me that it was my fault because it is not designed to vacuum any substance other than dust!!

I asked them if they were serious and they said they were! I have never heard such a load of nonsense in the whole of my life.

I bought the item as an occasional vacuum cleaner to use at work in the office as our office cleaners are only in twice a week. Because of how far away it was bought it was economically unviable for me to attempt to claim a refund from the retailer and so immenseley frustrated and cheesed off with the whole experience I took great delight in disposing of this totally useless piece of equipment in an industrial crusher that is at my place of work.

If I could give it no stars I would.

I should add that the above is my 100% true and honest experience of this product as is the account that I have given of what their customer services told me. They did not indicate that the product was faulty in any way.

Summary: A very, very poor product.

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