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Customer service is appalling
iRobot Scooba 385
Author Name: Anne
iRobot Scooba 385
Advantages: Easy to use
Disadvantages: Poor battery life, broke quickly, appalling customer service
I had the Roomba for 6 weeks before it packed up. In this time it didn't do a bad job at all and I think would be good on small areas or floors that don't get too dirty. You can then leave it cleaning and go out. But with 2 dogs in winter the floor gets grubby and the machine quickly stops with dirty water and needs cleaning & refilling so you need to go back to it. Then after you restart it the battery dies before it finishes. The battery life is not good enough to cover a larger area so you have to recharge and this means cleaning over 2 days for 1 floor - if you have a number of rooms to do it needs to be running every day!
But I could put up with all that as I am outside most of the day & can pop in & out to deal with it - if only it worked and I still had it. It just stopped working 6 weeks after I got it - April 6th (easter), reported it by phone & email'd invoice on the 10th & was promised collection would be arranged that afternoon. Rang 12th, 14th, 16th, 17th - different story every time, "wrong department" "didn't someone collect last week?" "no trace of your report" - usual rubbish. Finally they collected it on the 23rd April and they still have it (10th May now). It has now gone to some repair centre and when I ask to be kept informed I hear nothing, when I email the customer care (care - that's a joke) they say they can't get the part they need - they make the things don't they? If they hadn't got the parts they would go out of business. I have warned them I would tell all in a review if they didn't repair or replace or refund but I got no response to that. I have people coming to stay in a few days, it has rained daily, I have 2 dogs in a farmhouse & no floor cleaner - imagine the state the floors are in, do I buy a different machine or spend a week on my knees with a cloth & bucket (ouch)?
Summary: Don't waste your money
|Ease of use:|
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