I bought one after researching on the internet. It was okay at first - not amazing.Main problem was the hose kept splitting. I taped it up and it split in another place.Have tried to get a spare part but you have to buy the hose and the electronic handle in one piece which is around £50! I will keep it for the garage and buy a new one.Will never buy Samsung again
I was happy with it for first six months then the turbo brush seemed to lose its turbo. Spoke to Samsung and was told that accessories were only covered for 3 months. Argued that if it comes in the same box it should be covered for 12. They agreed to send me a new head but I had to fax/email proof of purchase - I don't have fax or scanner so was expected to visit my local library etc. I am the customer and I have told them that their product is faulty. Surely they would want to make sure that the product design was not the problem - it would apprear not. I am off to exchange the whole thing for a Bosch - their loss!
First cylinder machine we have owned. Excellent in all respects, particularly the auto function which varies the suction depending on surface. Very quiet. Easy to empty. Cord retraction good.
Samsung vacuum cleaners. Its not very often you see them about, I'm not sure why they just dont seem to be a popular 'well known' brand in this country unlike makes such as Dyson. I'm quite clued up on vacuum cleaners due to the fact I'm very fussy and if one specific cleaner doesnt meet my exact needs or starts to loose performance after the first sight of dirt they usually go back to the shop or to the tip. So what prompted me to buy this machine? Well a number of things to be honest. Our DC14 animal lasted a trouble free year before demanding a call from the Dyson repair man, he fitted a new motor to the machine along with a vast array of other shiney new parts, sadly however once Dysons have broken down once they never seem to be the same again. At least in our household anyway and this one proved no different. Not to worry, I passed it on to somebody else thanks to the help of Ebay....
So off to the shops I went in search of another machine to suck the filth from our carpets. Money wasnt an issue, I just wanted a machine that worked well. So after spending almost hours inspecting each individual machine on show in various major electrical outlets I came to a conclusion. I wanted a machine that cleaned well, power wasnt a major issue as long as it had good brushes to beat/sweep up the dog hair. I didnt want something majorly overpowered - whats the point in having a 2500 watt motor on a machine with rubbish tools that dont work if you can buy a machine with a 1000 watt motor with great tools that suck everything up in their path? To me suction power is nothing and a bigger motor doesnt mean better cleaning. If a machine is designed badly it wont pick up well no matter how big the motor is. So as well as needing a machine that picks up well, I wanted a machine that will cope with large amounts of dog hair due to us having very hairy dogs. I wanted a bagless machine as bagged machines tend to start stinking of stale dog after a few uses - even the ones with supposid 'anti odour filters'. This bagless machine also had to offer LIFETIME washable filters and of course be a solid and sturdy design.
Design of the tools also played a big part in what machine I bought as I like to keep my car clean and needed something with decent tools that will clean between the seats and dust delicate controls. Brand reliability was also a big issue.
So that was my demands and needs. I told you I was fussy! Most machines were ruled out instantly and the obvious choice was yet another Dyson. I was however very reluctant to hand over mare cash and buy another of Mr Dysons machines as I'm sick of them going wrong. I look after them and wash the filters when stated but the be blunt they dont seem to like being used regularly. I say regularly, we have a decent sized three bedroom house that gets vacuumed fully each day due to the dogs and two cars that get vacuumed each week without fail. After a year of this most Dysons decide its time they move on to the scrap heap and go 'bang'.
So not wanting another Dyson due to their seemingly short lifespan I became rather frustrated. No other machine matched my needs. It would appear bagless vacuums are not designed to do a good job, work hard, be cheap to run and last a long time. I'd of bought a Miele if they didnt use bags that we seem to fill far to quickly.
Beginning to get angry by the lack of choice by this point I gave up. Sticking to my guns and insisting on not buying another Dyson I parted with £99 and bought a Hoover Performer Pets. I KNEW it was a cheap nasty machine that wouldnt last no more than a year but at least it ticked SOME of the boxes. It was bagless, had lifetime filters and the shops demo machine seemed to pick up okay. The tools werent great and car cleaning would be made somewhat more awkward but I could settle for that untill I found something better. Sadly the Hoover didnt last more than a week. The filters wanted washing every two minutes and took at least a day to dry, and it stank of a really overpowering cheap electrical smell. I swiftly took it back to the shop for a refund.
Thats when I noticed a video advertising the Samsung Silencio on the internet. It came with a promise of being powerful, good on animal hair, bagless with lifetime washable filters, boasted lasting suction power similar to Dyson and best of all it was super silent! I bought one immediately from Argos for £199.
Upon getting the machine home I was over the moon, its PACKED with technology! It came with the standard hose, telescopic extention hose and a choice of two floor heads. A 'deluxe' standard style one and a turbo brush for better pick up of hair and fibres on carpets. Obviously the turbo brush was going to be my number one choice. Its somewhat different to a normal turbro brush though. Its not as bulky for a start so it will glide under low furniture much better than standard 'bulky' designs. Being somewhat warey of this unexpected change of design I thought to myself 'this will never work' - but it does! Better than I could possibly of expected. It picks up every strand of hair and ground in muck like a dream. I cant see myself ever needing to use the standard style floor tool. The machine also came with a 3-in-1 crevice tool, dusting brush and stair tool. I was somewhat warey of this too expecting it to be a let down as I'm used to having three seperate tools but it seems to work well. Ive used it to clean stairs, sofas, the dogs bed and the car - so far and its proved itself and I've had no issues of it being awkward or clumbersome what so ever!
So thats the tools, what about the controls? Well these have serious wow factor for a vacuum cleaner. The machine itself has a small display on the top and a power button. If you turn the machine on by this button it turns on to full power and thats about it. Nothing special. However the handle at the end of the hose has much more to offer! In the box comes two batteries. Place the batteries in a small slot within the handle and you now have full use of the main controls. Theres an on/off button on the handle, electronic suction control and a 'auto' button. Turn the machine on and you can manually select from 3 power settings, low, medium and high. This would be good for cleaning delicate things as you can lock the machine onto a low suction setting. Press 'auto' and the machine comes into a life of its own. It senses how dirty your floor is and how much dirt is being drawn into the cleaner, it ajusts the power itself accordingly. The display on the machine lights up with blue LED's and alerts you to what setting you have the machine on, manual and the power level you have selected or auto and the power level the machine has selected for you. When using auto mode the suction power constantly goes up and down. If the floor is really dirty it puts the machine into high power, if its just the odd bits of hair and crumbs it puts the machine into medium power and once the floor is clean the machine switches to low power. Its a really clever feature I like to use all the time and it helps protect the enviroment too as it only uses what is needed.
When you plug the machine in a blue light comes on to say the machine has power and has connected to the remote control on the handle, when you turn the motor on the machine bleeps 3 times. There is a light to alert you if the filters need washing or the dirt bucket is full. If either of these situations occour the light comes on and the machine bleeps to alert you.
The motor is 1800 watts and creates a LOT of suction power, even when in 'auto' mode if the machine selects low power there is still plenty of suction. Its also super quiet as promised, hence the name Silencio. Its supposidly the quietest domestic vacuum cleaner in the world, how true this is I do not know. The cord is a decent length and the rewind is also very efficient and works every time.
The dust bucket isnt the largest in the world but its big enough and its easy to empty so its no problem when it does come round to it being full. It has small funnels within the dust container similar to a Dyson and this is were the constant suction power comes from as the filter stays cleaner for much much longer. Samsung have named it a Multi Chamber System. I couldnt care what its called though it because it works! I've only had the machine a week but its drawn all kinds of filth from our carpets plus cleaned a very dirty car. Not once has the machine lost any suction power and the filter still looks as clean as it was on day one.
The filters themselves are great. The filter below the dirt container is similar to a Dysons, being a foam pad inside a plastic cage followed by a more efficient 'micron' filter. This is the filter you wash when the light comes on. I'm expecting this to be once every few months given the way the cyclones in the dirt bucket are keeping the dust away from it. Not even fine dust makes it through to the filter. The instuctions offer no indication as to how often the filter will need washing as when they do the machine will alert you by a flashing light and a bleeping noise. The exhaust filter is a HEPA filter and should never need washing or replacing. The filters also boast silver nano technology - basically they have real silver in them that gives them an anti-bacterial action and also stops them from smelling with time. The machine has various awards from allergy institutions including the British Allergy Foundation Seal of Aproval.
The wheels are not made of hard plastic so it will not damage delicate hard flooring and its got a good furniture guard around the machine to protect both the machine from your furniture and the furniture from your machine! Saying that though anybody using the machine will have trouble bumping it into things unless on purpose as its really easy to handle and pulls about after you with ease.
Its got a 24 month warranty as standard but hopefully I wont be needing to return it!
Well after owning this machine for around 4 trouble free weeks things took a turn for the worse! I had been emptying the dirt bucket every time I had finished with the machine due to the novelty of it being new and me wanting to keep it as clean as possible. After this novelty had worn off I stopped emptying the machine. The dust container is made of a dark plastic so its hard to see inside to tell if its full or not.... not to worry though as the machine has an electronic warning system to alret the user that the container is full. Sadly this system didnt work. I was vacuuming away when suddenly the machine stopped working, the thermal cut out had activated. When I opened the machine the bucket was over full and dirt had began to back up down the hose. Not good. So I cleaned the machine out, waited for the thermal cut out to reset and began to vacuum again. A few days later the remote control on the handle became rather awkward, and I was having to press a button two or three times before the machine registered the command. Shortly after the motor went bang. It was a good machine while it worked but it seems that the sensors to alert when its full or the filter needs cleaning could do with some alterations. Could it be possible that I just had a friday afternoon machine? Who knows.... But I wasnt going to take the risk and bought a commercial machine instead. See my review for Sebo 370
Short name: Samsung SC9540