Good quality, bad customer service (Sebo K1 Komfort)

Member Name: Spode

Product:	Sebo K1 Komfort
Date:	07/10/09 (82 review reads)
Rating:

Advantages: Good quality, easy to use

Disadvantages: If it goes wrong, customer service is very poor

I bought one of these about 6 months ago on the recommendation of one of the staff at John Lewis.

It is generally a well made machine, not too noisy, with good suction and mine came with a couple of heads - one for smooth flooring and the other, a turbo head for carpet. Both heads work well and are jointed for manoeuvrability around furniture. The dust filtration is excellent.

It is vast improvement on the series of noisy, smelly and unreliable Dyson's that I have owned before. The thing just works and is a great cleaner.

However, I would not recommend buying one of these because the customer service stinks - both Sebo's and John Lewis'. I noticed a couple of days after buying it that the back panel wouldn't close properly. On closer inspection, I could see that a small plastic tab was missing or had sheared off the panel. John Lewis tried to pass the buck to Sebo, and when I phoned Sebo the customer service rep. was extremely condescending and refused to honour the warranty, suggesting that I had broken it. This is despite me only having used it once to test it. Eventually, I took the machine into customer service at John Lewis, where I resolutely sat until they remedied the problem. I did receive a new back panel in the post from Sebo, but it took me hours of time on the phone and at John Lewis. Just not worth it.

Summary: Good cleaner but be prepared to fight your corner if it goes wrong.

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