Newest Review: ... the same - no surprises then when it broke within the year. I urge consumers to boycott Vax, their products are poorly conceived and poorl... more
Axe Vax! Useless Junk.
Author Name: derek banner
Advantages: Sadly, none.
Disadvantages: Dirty carpets, wasted electricity, wasted cash, huge telephone costs, - possible hearing loss
The Vax Vacuum cleaner is terrible. It's clearly a flawed design. The noise from it is horrendous, it overheats so badly the plastics warp and the panels fall off and will not fit again. It needs thorough cleaning regularly, including the filters - every usage - or the suction loss renders it almost useless. It won't run for more than 5 minutes at a time- it just overheats and the thermal trigger switches it off. The customer care line is like playing the lottery, they seem to be so overwhelmed by warranty calls you just can't get through without it costing you a fortune. The Staff are pleasant enough, although they are obviously trained to avoid warranty calls, they just wouldn't listen and refused to admit there was a fault - they just insisted i clean the filters. I eventually had to give up - all they would concede to doing is sending out new filters. New filters installed, still the same - no surprises then when it broke within the year. I urge consumers to boycott Vax, their products are poorly conceived and poorly manufactured and they'll dodge responsibility for their junk. They can make huge profits by selling crap avoiding the consequenses by exploting loopholes in the law. If we don't act, us poor consumers will get ripped off time and time again by these greedy multinational corporations! Together lets put an end to Rip Off Britain.
Summary: Rubbish, what a rip off!
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