Dissatisfaction (VAX)

Member Name: Hellene

Product:	VAX
Date:	14/05/01 (346 review reads)
Rating:

Advantages: Useful, powerful

Disadvantages: Poor service

I have been very disappointed in the after-sales service from Vax Appliances. The product works well enough (ours was a Vax 2000 wet and dry vacuum cleaner), but after a wheet came off, literally, I tried to obtain a spare part. Service from the Mail Order department was rather unhelpful in identifying the part requested, and required the customer to pay for return and restocking if the wrong part was supplied, even though there was no way of knowing whether they were going to supply the correct part or not. Anyway I ordered what they apparently recommended in the hope that it would be right, and heard nothing more. Some weeks later I wrote again in case the order had gone astray, and had no response. Some weeks later I wrote to the main Customer Services department, who also failed to respond. So be warned, gentle reader - your Vax will be good while it works, but if anything breaks, don't expect any sort of service from this company, because they don't seem able to provide it.

Summary: