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I thought I had better write a review on this phone since I spend the best part of my day using one (that or the BlackBerry, I've reviewed the BlackBerry already though!)
I work in telecoms, so not only do I use the Cisco 7962 IP Phone every day, I also help support it and it's stablemates for a range of high demand customers. I think working in a large office as I do and supporting the phones in terms of any issues that might arise has given me a good understanding of them.
The Cisco 7962 is not a regular 'plug and play' analogue or digital analogue phone that you could or would use in a residential environment. It is an IP phone which needs to be configured and installed professionally.
Benefits of an IP phone are not only much cheaper telecom for large volume customers, but the amount of control you can have as a phone user and as a call centre administrator. For example the phone itself has a 6 inch by 4 inch monochrome screen with 6 programmable buttons - these can be programmed to AUX codes (log in, log out, meeting, personal etc) or custom phone books. On the administrator side, when the phone is used alongside a CAD (a desktop soft phone), the administrator can place an agent into ready or AUX status, see their current call stats, route different call types to their phone by skill, and so much more. It is a very versatile system.
So, this does come at a cost. Currently the Cisco 7962 is priced at anywhere from £270 to £320 depending on retailer. Of course the business user may be able to arrange a discount per bulk order. This includes the phone handset and the power cube. The phone can be used with the supplied hand held speaker / mic however it does allow for a headset to be plugged in at the same time - here in my officer we use a Plantronics headset which works well.
The unit is professional looking in black and grey. Along the top there is the Cisco logo and the phone model. To the right there are the six programmable buttons next to the large size screen. There is the standard phone keypad and four menu buttons - voicemail, phone book, global phone book and a settings button. There are also lighted buttons for headset use, mute and speakerphone and a long volume button, which changes the call volume when on a call and the ring volume when not. Under the screen there are four buttons which much like a mobile phone correspond with the actions on screen (mine are Redial, New Call, Call Forward and I don't use the last one). You can program these to best suit your needs. There is a lot of support on the Cisco website for this and all Cisco handsets which is a big plus.
Sound quality on the phone is as you'd expect for a well known brand and high end model. The general phone, headset and speakerphone are all crystal clear and the volume is more than loud enough.
There are a number of (mostly rather irritating!) ring tones you can use on the phone, but most people would stick to the standard 'ring ring'. If you DO want a saxophone solo, then you can!
The phone is sturdy in most respects, my only slight criticism would be that the back stand is a little flimsy and in my experience the first thing to break on the phone. Also, the hook catch on the receiver is a little inadequate - there are a few times I have replaced the handset and the call has not disconnected. Similarly there are a few times I've replaced the handset and the hook has not 'held' the phone, meaning it falls noisily from it's cradle.
That said, it is a great phone to use for the day to day, very user friendly and one of the easiest phones I have used. The phone book features, short dialling from phone to phone, and excellent sound quality mean that this is a very popular phone with our telecoms customers, and rightly so. I would say that in terms of the IP telephony side also, that the phone is very stable (obviously this depends on the capacity and stability of your data connection) and on the rare occasion we have had a blip, the phone has reconnected and re-initialised quickly.
All in all I would give this phone 4/5 because it is pretty much all there in terms of what it gives back for the money, the slight physical niggles are just that - slight, and it is an all-round great call centre or office phone. Highly recommended to all!
I can't believe I'm the first person to write a review for this phone. I use it where I work and find it really easy to use . They make great reception and conference phones for small meetings and the display screen is a good size. As everyone hot desks where I work one phone can be used by anyone as long as you have your own login details and if you have the right model you can place yourself on a group huntline so calls are never missed when they bounce from reception. One of the big benefits of this phone is with the right systems in place you can use the phones to call on an internal network in the UK and abroad and save your company money. There are loads of useful aspects like caller history and voicemail. These phones are for forward thinking companies who need technology to work for them. Check out the great conference star phones too for larger conference calls!