Baumatic BWD1409W Reviews
Product Type: Baumatic Washer Dryer
Description:Model ID BWD1409W /
Newest Review: ... but understandable! 5th to 10th of December waiting for an engineer to arrive; Couldn't fix because he didn't have the ... more
... part.
10th to 14th December waiting for an ordered part to arrive;
15th to 17th December ringing the support line re: the ordered part; finding out that the part hadn't actually been ordered; waiting for Fast Track courier to deliver part.
17th to 19th December waiting for the department to be manned (part arrived after 1400 on Saturday 17th){I rang the Customer Care Dept to chase the delivery on the morning of the 17th and waited in vain for a call back}
At present the remedies we have been offered are..
29th Decemb...more
by Colum H - written on 20/12/11
Rating:
This is really a complaint about the after sales care rather than the actual product, even though it has broken down. This is a timeline for the repair so far:- Starting with it blowing all the sockets on the 3rd of December 3rd to 5th of December waiting for the customer support office to be manned; Annoying but understandable! 5th to 10th of December waiting for an engineer to arrive; Couldn't fix because he didn't have the part. 10th to 14th December waiting for an ordered part to arrive; 15th to 17th December ringing the support line re: the ordered part; finding out that the part hadn't actually been ... Read the complete review
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