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Hotpoint WD420 Aquarius

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11 Reviews

Brand: Hotpoint

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    11 Reviews
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    • More +
      29.10.2012 01:44
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      good enough budget machine

      The Hotpoint Aquarius, despite what you may have read elsewhere is a great washing machine.
      Obviously the people who have had bad experiences are going to shout it from the rooftops but in my humble opinion, they are in the minority.

      I have heard comments like, "the drawer gets mouldy after a while" So what, clean it then! I could bang on about certain cycles taking x amount of time but c'mon, who in their right mind puts a wash on and sets their timer or stop watch to see how long it takes! Put your washing in, close the door, pick your programme, hit start and walk away!

      Anyway, that is just my opinion, here are some actual facts about the HD420.

      TECHNICAL DETAILS

      Washer Type: All-in-one washer/dryer
      Spin speeds: max 1200rpm
      Temperature Levels: Infinite
      Washing Method: Drum
      Energy consumption per wash: 4.86 KWHrs
      Water consumption per wash: 14.53 Gal.
      Energy Efficiency: B
      Wash Efficiency: A

      WHAT SIZE IS IT?

      Depth: 57.99cm
      Height: 84.99cm
      Width: 59.51cm

      FEATURES

      Front loading
      Wash presets for wool
      Extra settings for quick wash
      Weight capacity of 5.99kg
      12 Wash programmes
      2 drying settings
      2 spin settings

      HOW MUCH IS IT?

      At the time my Hotpoint was a gift but would have cost about £220 although I have seen them for sale online at about £195.

      VERDICT

      I haven't had a single issue about the Aquarius but if you want an objective view of how good or bad the machine is then here goes:-
      Once a cycle is finished, the door isn't exactly quick to unlock and although this could be a bit frustrating if you were in a hurry, it's no big deal.

      When using the dryer, it dries some things better than others but over time you will get to know what dries quicker than others.
      The rubber seal needs to be kept clean or it can indeed get mouldy but like I have indicated previously, a bit of elbow grease on a regular basis never hurt anyone!

      All in all the Aquarius is an adequate machine which does all that is asked of it and will suit those on a budget.
      Summary: good enough budget machine

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      • More +
        17.07.2012 11:42

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        Bad washer/dryer,countless breakdowns after a couple of weeks of being installed.

        After moving into my apartment I purchased this washer/dryer... Being a mum and With not much space available I thought this would be the perfect option. How wrong could I have been?
        When using the washing machine clothes were left with a horrible stile smell and nothing I could do would prevent the smell. I rang Hotpoint up explained the situation but they acted as myth-ed as I was. Bearing in mind, this was a brand new appliance within the first 3months of having it disaster struck! I came home one afternoon to a flooded kitchen and hallway,an absolute mess. Just had a new kitchen fitted so this just caused chaos and upset. Having to find out where this water was coming from we bravely put the wash on again and it was just flying out of the drawer ,with such a force it would push the detergent drawer completely open and the amount of water was unreal.

        I consulted the shop I bought it from the very next day and even though I had a warranty they explained it was nothing to do with them and to contact Hotpoint,in which I did.
        A engineer was sent out time and time again,week after week, replacing parts,spending half a day in my kitchen and leaving saying it still didn't work. I was without a washing machine for 8 weeks with him coming every week! The engineer explained to me that he had replaced two main motherboards and other parts costing twice as much as the washing machine, he even tried to argue a replacement which they wouldn't do apparently because the washing machine had been discontinued! ( can't imagine why).
        Anyway after time he did fix it,and I had full use of a washing machine again. Still smelly, pump getting blocked all the time and the dryer is completely useless if you want to dry clothes. Think I manged to dry 2 baby grows and baby socks in there once in a hour.

        In my opinion ,please do not buy this. Seek reviews on washer dryers ,or buy separately.
        I will not being purchasing a Hotpoint again.

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        07.02.2011 19:50
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        Avoid, with a 20 foot barge pole if needed

        When I moved into my new flat with my husband, it came complete with all appliances, including this Hotpoint Aquarius WD420. It's the bane of my life..

        **Price and Availability**

        You can't buy this new, as far as I can see (not that I would ever in a month of Sundays recommend anyone does so). You can pick it up second hand for about £150 on the net (but please, don't).

        For that reason it's no longer readily available, but it's follow up models are still readily available from all the larger 'white goods' stores - Comet, Currys, Argos and the like. Given my experiences with the Hotpoint Aquarius WD420 I personally would not purchase any other in the range.

        **Looks**

        It looks OK - if basic - and comes in three colours, white, grey and black. We have the grey model and it IS grey - as in, there's no silvery sparkle to it. It looks a bit cheap overall.

        There is no digital screen on this model, now, normally I'd say 'good - less to break!' but it really doesn't apply here.. personally I'd prefer to see a countdown of when my washing cycle will finish - as it is, I've memorised the most-used cycles on the Hotpoint Aquarius WD420 and roughly know when to visit the laundry cupboard to find it's finished.

        The machine has a drawer on the left hand side for detergents and softeners,five preset buttons, and three dials, the biggest of which selects the cycle.

        The door is of an OK size, quite standard for a washer, and is hinged on the left with a catch handle on the right for opening. The Hotpoint logo features on the door itself.

        **Use**

        In terms of washing, it's OK, nothing special again. It has a decent load capacity of 6kg and has a 35 degree wash feature which lasts around (I can't say for sure!) 45 minutes. I use non bio tablets with concentrated softener and my washing always comes out clean and smelling nice with no lumps of detergent or damage to the clothes.

        One issue with using a low temperature and non bio powder (which I have to do as I am allergic to bio washing powder and tablets), is that the drawer regularly becomes mouldy! So every month I have to run an empty wash at 90 degrees with a splash of white vinegar in the drawer, this seems to keep the mould spores at bay. I have never had this happen with any other washing machine. Luckily at the very least the inside of the drawer on the silver model is still white, so you can see any grime building up before it becomes an issue. As I am expecting a baby, though, it does concern me that the washer isn't as clean as it could be and I can see myself having to run the empty hot wash once a week rather than once a month.

        Drying wise, well, it's really not impressive at all. I have a long list of things I'd never dream of drying - not because they're un-dryable, but because the dryer just can't handle them. Jeans, it just makes hotter and a bit steamier even after just 2 pairs for 3 hours. Bedding it leaves damp and tied in knots. Heavy towels also come out damp and hot. You literally would need to dry these items for 6 hours to get them anywhere near dry. Just not worth it. Living in a flat this is annoying. I use my heated towel rail for drying, much much cheaper and much faster too. It dries thin cotton shirts OK, and thin small towels. On the whole I tend not to bother with the dryer.

        **Main Issues**

        The big, big, big problem with the Hotpoint Aquarius WD420 is that it's just so ANNOYING. Luckily, I haven't had the leaks and floods that others have unfortunately had to encounter, and it has kept trundling on (just) on about five uses a week.

        For me, it's the door release that's the problem! See, my washing finishes, yet the door release can take up to 30 minutes to decide to release my washing and click unlocked. It's SO ANNOYING. So I can never do a truly quick wash.

        Or, the second very irritating thing about the Hotpoint Aquarius WD420, is that it will get stuck on 'end'. It won't start a new cycle even if it has released it's captive washing and I have loaded it up with more dirty clothes. I have to switch it off and back on again up to 10 times before it will believe me, reset, and let me program a new wash. This means I can be bending over the machine for up to 10 minutes, very annoyed, often swearing, trying to put on a wash. At 8 months pregnant, not impressive - my poor back.

        **Recommend?**

        No NO NOOOOO. I hate this washing machine, I can't even call it a washer dryer because the dryer is so utterly poor. When you CAN get a wash done on it, it's passable. But it is so irritating that when I only need to wash a few bits I'll actually take the time to hand wash them - because the 45 min wash, the 30 min 'washing hostage' situation and the battling to even get the washer to start a cycle in the first place is just not worth it for some socks & pants!

        So, when your washer irritates you so much you revert to hand washing, no, I can't recommend the Hotpoint Aquarius WD420 in any way, shape or form. I'll personally never ever buy any Aquarius again and to be honest will be wary of Hotpoint itself - which as a brand I used to think of as the leader in washing machines is disappointing. I'll be reading the reviews on DooYoo when I finally replace this awful machine.

        So - another horror story to add to the other nightmare stories on the Hotpoint Aquarius WD420 - even if you are offered one for £10, avoid avoid avoid!!

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        • More +
          14.12.2010 22:21
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          Ok washing machine, useless drier

          We didn't actually have a choice when it came to which model of washing machine we had. You see we had gone for the budget rental scheme from Hughes and it was pot luck as to what machine we got, all we knew was that it would be a refurbished model that had previously been rented to somebody else. What we got was the Hotpoint Aquarius WD420, a washer/dryer with a spin speed of 1200RPM. Two years on and while this is in no way the perfect machine, it is still going strong, has moved with us and has never needed any repairs.

          ==The Looks==

          The WD420 is a free-standing washing machine that appears to have been available in various colours, but ours is bog standard white. Hotpoint have been very generous in the number of stickers they adorned it with, and these must have been quite hard to remove as when we got it there were several areas that were still sticky and of course these sticky areas picked up the dirt very quickly. With a height of 85cm the machine fits neatly under my standard height worktop, and at 60cm wide and 58cm in depth, it doesn't stick out. Of course, you would need to check the dimensions of the gap where you want to place the machine, but it seems a pretty standard size to me. As far as washing machines go, it's not in the least bit fancy, but to be honest I really couldn't care less what it looks like as long as it gets my clothes clean.

          ==Wash Day Blues==

          Although I didn't actually install this, I did watch as the "engineers" did and it looked easy enough. Although the supplied inlet pipes are quite short, this is fairly standard and if you are planning on siting the machine more than a metre away from the relevant taps longer pipes are readily available. The outlet pipe is considerably longer and the engineers simply connected this into the pipe that drains the water away from the sink plug hole. Simple really, and something that I would have had no trouble doing myself if it wasn't for the fact that there's no point in having a dog and barking yourself.

          The WD420 boasts a total of eleven different wash options, including a pre-wash, hot, silk, cold and quick wash, but to be honest I've only ever used two of these options (the quick wash for colours and hot wash for whites). There is also the option to adjust the water temperature, not that I've ever worked out the point of that but if you want to wash at 85 degrees instead of 90 then you can. There isn't the option to change the spin speed, it's set at 1200RPM whether you like it or not, which is a pretty average spin speed really. There are also a number of extra options, including anti-crease and extra rinse, that I always have selected along with rinse hold (that I've never seen the point of with any washing machine) and time saver that doesn't actually save any time. What you won't find on this machine is a timer delay, if you want to take advantage of economy seven then you will need to stay awake to start the machine at the relevant time.

          With a maximum wash load of 6kg (dry weight), I find that I can comfortably fit a couple of days worth clothes (mine, my partner's and my infant son's) and a couple of towels at a time. It's not, however, big enough for a double quilt, so I still need to take them to the launderette. The dispensing drawer opens easily but not so easily as it can be pulled right out, and the different compartments are clearly marked, with there being the usual pre-wash, main wash and conditioner sections. The wash cycle is set via a dial that is clearly labelled with letters, with the corresponding key being displayed on the dispenser drawer. I find it enough to turn this dial, perhaps to easy as I do occasionally find myself turning it too far, meaning I have to go all the way round again.

          As I've already stated I only use two out of the eleven possible programmes, hot wash and quick wash. The hot wash takes over two hours to complete, while the quick wash isn't particularly quick at just over an hour. I find that this is quite noisy in operation, even before it gets to the spin cycle, I can hear it even with the kitchen door closed. But when spinning, it becomes extremely loud, so much so that it's often woken me up when put on at night. The spin cycle also seems to last a ridiculously long time, although it may just seem that way because of how loud it is. As the wash progresses through the various stages, the progress is displayed by way of a series of red LED lights, but I really don't see the point of this feature as I can normally hear whether it's filling, washing, emptying or spinning.

          Once the cycle has finished, my clothes are generally pretty clean, but I must stress I use non-biological powder and results would perhaps be better if I used biological powder. The hot wash manages to get all but the most stubborn stains from baby clothes and bibs, but I'm not sure anything would get every orange stain out. The quick wash also does a pretty good job, and my clothes are always clean and fresh. Although the 1200RPM spin is relatively low, clothes normally come out dry enough to be hung on a radiator, clothes horse or washing horse without dripping. I do have an occasional problem with jeans still being very wet, but an extra spin soon sorts that out. As to the crease control, well I'm really not convinced as to whether this actually makes any difference, clothes still come out of the machine creased.

          ==To Dry Or Not To Dry==

          That is the question and although this machine does have the ability to dry my clothes, it's really not very effective. This is a condenser drier, which immediately tells me that's it not going to do a very good job, vent driers are just so much better. But being a condenser does mean that I didn't need a hole cut into my wall. Rather than having a reservoir, the moisture is removed via the water out pipe, reducing the amount of maintenance. The machine can be set to dry immediately after the wash cycle has finished or as an independent dry cycle, there are two heat settings and the timer can be set for up to four hours.

          So far so good, but I've never known a drier to work in the way this does. Firstly it starts each drying cycle with a spin, even if it's just finished the wash cycle, it still spins again. Then it spins the washing again several times during the first hour of drying, and remember the spin cycle is extraordinarily loud. Even with all this spinning this is a terrible drier, after four hours on high heat any but the smallest load is left damp and steaming. To be honest, I've not noticed any difference between the low and high heat settings other than the number of spins the machine decides to perform (with more on high heat). And for this reason, on the very few occasions that I actually bother with the dry option I stick to low heat. Mind you a full 5kg drying load still won't be dry after eight hours let alone four, and having a prepayment meter I checked how much electricity the drier was taking and it averaged 40p an hour. All in all the as a drier this is next to useless and something I rarely bother with.

          ==Gunk Free==

          Maintaining the WD420 is a fairly simple affair, I don't bother with calgon (or similar). But I do run an empty hot wash once a month to clear any build up of grease and soap powder. The drawer is easy to remove for cleaning and more importantly easy to replace, while the filter is easily accessible even if it is a bit of a faff to clean it. Keeping the outside of the machine clean is as simple as wiping it with a cloth.

          ==Final Spin==

          We've had the WD420 for almost two years now and it's been completely trouble free (and remember it was second hand when we got it). Although it is noisy, it does get my washing clean and that's the main thing. As a drier though, it's next to useless, taking forever to get even the smallest of loads dry. All in all, I'm pretty pleased with the WD420 as a washing machine, if it had worked as a drier too then that would have been a bonus. So the question is, am I recommending the WD420? Well that's a hard one, there are many far, far better, newer models on the market and from what I can gather this is not actually available new. This is not the most efficient washing machine either, with A (wash) and B (spin, energy) ratings and it doesn't have any energy or water saving functions. For those on a water meter the consumption is 60l for a 40 degree wash (I can't confirm this as I don't have a meter). But I guess if you were offered it on a rental deal (with servicing) like we were at £10 a month, then you couldn't go far wrong.

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            17.11.2009 16:10

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            Like all the other reveiws I can confirm that this is probably the worst washing machine ever. I've had the same problems as other users. The engineer has just left after trying 5 times to reprogram the machine without success, stating that there is nothing more they can do but write the machine off. This non repair has taken 5 weeks of not working to be written off. Hotpoint first sent the wrong bits, then the wrong bits again, now after 5 attempts to program the PCB they've had to admit defeat. I would urge anybody considering purchasing this machine to save they're money, no matter how cheap they are being offered it and buy another brand - Beko I'm told is German made and reliable.

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            18.05.2009 10:53

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            Really pleased with my machine!!!

            This machine IS reliable and very easy to use!!!!!

            I think alot of people only come on to these websites to review products when something goes wrong!!!! I have owned my machine for 2 years now and have never had a problem with it at all. Its easy to use and has never ruined any of my clothes, leaked water or broken down!

            How many people do you think actually come on a website to comment on how great a washing machine is when they have had no problems with one and don't need a replacement!?!?! I have only searched the net for it because I was looking at washing machines online for my mom and thought I would see what the price of my machine is now. I was honestly gobsmacked to see such negative reviews of this product.

            If I had to say anything negative about it the only thing i can think of is that it takes ages to dry the clothes compared to a seperate dryer and the clothes sometimes came out hot and wet rather than dry. I usually dry my clothes outside and then finish them off in the drier so get the last of the moisture out. Other than that this machine has been very reliable and I am really happy with it!

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            14.02.2009 18:22
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            not worth the cash! break down

            I was going to write a review to counteract the reviews that have already been written....

            As up until 9am this morning my washing machine was fine. Owned it 2 years and never had a problem with it. However, this morning I found my kitchen and hallway under water. So now my laminate flooring is wrecked, only recently had it laid.

            Called a hotpoint engineer, but the money they wanted was crazy, so got a local bloke out who fixed it straight away, replacing the pump. £50 all in.
            He said these machines are always failing after a couple of years. Great!

            However, in general it is a decent machine. A monkey could use it, its easy to operate. And the drying facility is decent too, although a full load wont dry in my experience, but for a few items its decent enough.

            As for cleaning the filter etc, it isnt really easy s when i watched the engineer the pump doesnt look very accessable at all.

            As it happens we got it for free, brand new, as a relative bought it, then moved in with someone else so didnt need it. But i would pay good money for this.

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              09.08.2008 22:10
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              Don't buy the machine and don't use comet

              Yep, another reviewer advising against buying this machine. They might as well have delivered it straight to the tip.

              We got this on special offer from comet at half the retail price. At the time we thought we'd found a bargain as it seemed to have everything we needed - including cycles for delicates and hand wash only items

              We'd had it about a week when the electrics went.

              It took comet 2 weeks to send out an engineer to look at it. The engineer said that we were very lucky not to be standing near it at the time, because the faulty electronics would have killed us as they blew.

              We decided to return it to the shop ourselves. As we were loading it into the car, a local drunk offered to help, and not being aware that he was drunk, we accepted his offer. As we loaded it into the car the washer got a small scratch down the side.

              Comet knocked £100 off our refund due to the cosmetic damage. Even though we told them what the engineer had said.

              Don't buy the machine and don't use comet

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                19.07.2008 18:14

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                DON'T BUY THIS MACHINE!I bought one new for £350 and 18 months later it is going in the bin! After 3 months the electronics broke down and it refused to start a new program. It was under warranty so an engineer plugged in a laptop and reset it. Now after 18 months the electronics have broken again and its out of warranty. As its electronics only Hotpoint can repair it. They want to charge £160 to repair with a 1 year warranty. A quick look on the internet and talking to some independent repairmen shows that this is a very unreliable model. So who knows how long it would last after that year! I have decided to bin it and get a Bosch washing machine instead as the dryer function was useless anyway!

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                12.06.2008 03:23
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                I really don't feel that this is at all suitable for the average family.

                Oh my goodness! I have honestly never experienced such an unreliable machine!

                I bought my WD420 brand new, and had to call out an engineer within the first three weeks! Six weeks later, three more call outs, three new control panels, as it seems whatever goes wrong with the machine burns out the electrics, my machine was replaced. The handbook/instructions that you receive with the machine are incredibly vague, not even listing the most basic/common of fault codes.

                The main problem with this machine is that it has no external filter, so if it gets clogged, as it often does, as it seems incapable of washing dirty clothes or woollens, so it begins flashing lights, refusing to empty, not drying etc...and you have to call out an engineer to clear the blockage and replace (again) the control panel.

                The Hotpoint Customer Services Department leave a lot to be desired in their interpersonal skills. They are unhelpful and can even be rude if you disagree with them or make a comment that they take a dislike to. Whilst under warranty, though you don't have any changes incurred, it's an inconvenience to have to take time off work/out of your day to wait for an engineer. You can't pinpoint a specific time, and the numerous times I've had to wait for assistance "Between 8am and 2pm" is unbelievable.

                Unless you pay a small fortune for their extended warranty the cost for an engineer to knock on your door is over £90, then the labour, parts, VAT etc is all on top.

                My machine last broke down six weeks ago, less than a fortnight out of warranty. I ended up paying a private engineer to fix it, as he charged considerably less. Now, six weeks on though the machine is washing it isn't drying. The clothes come out after an hour wetter than they went in and very, very hot!

                As far as ease of use goes it's quite a simple machine to operate-everything's set out on the dial and the letters/symbols of various cycles are all set out on the front, even my husband can manage to do a load! It has a variable spin dial, and other optional features, such as extra rinse, extra spin, drying high heat etc all set out on the front. A light panel lets you see how far along the wash is, though there's no separate dial/timer to allow you to see how much drying time is left. I find that the door needs an extra nudge to light up the 'door locked' button, and several times I have returned home from work to remove the clothes, assuming they're washed and dried to find that the door hasn't locked properly and everything is still dirty!

                It's a nice looking machine and easy to use, but I wouldn't recommend it to a 'high traffic' family such as us, I was even told by an ex Hotpoint engineer that if you have pets forget it, it just won't cope.

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                  14.03.2008 14:48

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                  Do not buy this washing machine!I have had one for 9 months it has been repaired 6 times! the fluff catcher is inside the machine so you cant empty it, it clogs up then the thermostate overheats and it stops drying. Hotpoint's Engineer's say its a design fault has taken me this long to get a replacement out of them - also their customer service is awful - extremely rude and unhelpful.

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              • Product Details

                Front Load Drum All-in-One Washer / Dryer, Efficiency: BA, 13.23 lb / load, Colors: White, Gray, Beige / Short name: Hotpoint WD420