“ Brand: AEG „
We bought our Lavamat 16810 washer dryer from a local Comet store in January this year. It was great to start off with, then one night, it went into a violent spin & shook from side to side. I rushed downstairs & switched it off & noticed the drum was erratic as it was slowing down. I contacted Service Force, who are AEG's recommended repair agents, who according to the AEG brochure, come out next day if you ring before 4pm. they wouldn't come out next day as they had no-one to send, so I had to wait until the following Tuesday. An engineer turned up & suspected that a sock had found its way into the machine. He couldnt repair it he said, as it would not be covered by warranty (so, we can't wash socks then, right?) He said not to worry as it would work its way out eventually. I might add that we've never lost a sock yet, so I doubt this was the problem. Anyway, it hasn't been right since- when we have it on a 1600 spin, its very noisy. I rang Service Force again & was told it was probably a bearing failure, & that this is common on this machine. We waited three days yet again for a visit. another engineer came out & said there was nothing wrong with it & "not to use the 1600 as you don't need it" - eh? I got onto the store & demanded they exchange the machine for another one, but they said they'd need an engineer to look at it first. I told them I had two out to it & no-one would confirm it was faulty. At the time of writing, they are supposed to be coming out tomorrow, although they can't promise anything. What customer service!! We bought this AEg as we were led to beleive that AEG were of good quality. The statement in the brochuse promising next day service won us over, but as yet, they have not honoured this. I've even contacted AEg directly to tell them, but they aren't interested. Dont be put off buying it- it is a good quiet machine & very well made. We happen to have o
ne that needs repairing, but no-one seems to be able to find a fualt with it!!
Wash Rating:A / :A / Spin Speed:1600 / Load Capicity (in kg):6 / Dimensions (H/W/D): / Washing Machine Type:Frontlader / Short name: AEG L16810