AEG (AEG Oko Lavamat 50430)

Member Name: gliss

Product:	AEG Oko Lavamat 50430
Date:	30/05/05 (232 review reads)
Rating:

Advantages: excellent customer service, quality they assure, faith in their own goods

Disadvantages: none

Bought a Lavamat machine 3 yrs ago. After 2 1/2 years, heard funny noises but it still worked...busy lives...did not get it looked at. When it stopped working, called local engineer who said it was beyond repair. It was out of it's guarantee.

Resigned to the fact that had to get a new one. I was a bit peeved that it had not lasted that long. So impulsivley one afternoon I rang AEG to tell them what I thought about their machine, I felt better, even though I knew it would not get me anywhere.

The lady called me back and said that they had a goodwill policy, as they expected the machine to last much longer as well. They provided me with a newer model machine, I had to pay only a fraction of the price (this equated to the 2 1/2 yr use of the previous machine). So insted of the new machine costing £400, I paid only £100. I was amazed to think that such service still exsists. The machine has been perfect. It maight even have been a stray bra wire that caused the problem in the first palce!

I would highly recommend AEG. For the trouble of one phone call just for me to let off steam!

Summary: