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Hotpoint WDL520P Aquarius Washer Dryer in White

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8 Reviews
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    8 Reviews
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      11.10.2011 16:36
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      Such a shame about the paddles - otherwise a good machine

      *Reason for purchase*

      We have a cute kitchen - otherwise described as extremely small. Thus we needed an appliance that had petite dimensions. Now is an opportune time to mention the dimensions of the WDL 5490 P -

      Width 59.5cm
      Height 85cm
      Depth 53.5cm

      The depth is the all important dimension here for us and there are not that many options. Having already had a positive experience with a Hotpoint washer/dryer we had no reservations in making the choice. Where we would normally research something to death we rather trusted the brand and perhaps in hindsight that was an error on our part.

      *Swiftly delivered - looks good*

      Impressed with Curry's efficient online service and suitably pleased with some cash back from Topcashback, we (well my husband) installed our shiny new friend. The machine scored full marks on aesthetics and compatibility with our tiny space. The design is minimalistic and the controls are dials which I desired so as I would not be baffled by technology.

      *Knobs*

      On the control panel there is minimal fuss. Basically you have your detergent drawer (which can be removed easily by lifting slightly so that it can be maintained and cleaned). There is a simple on/off button - I like this feature as I cannot go wrong can I. A large knob displays the wash cycles that you may choose from (eight in total) - this has quite a good range of cycles but unfortunately, unlike my last two machines, there is no quick wash or option to skip functions in a cycle. The only way around this is to stop a cycle and then select another - but this does not give me the chance to begin at the spin stage for example. There is a separate temperature knob which I find confusing because the cycles each have a temperature allocated - you cannot select above the allocated temperature. I feel restricted to cycle number 3 the majority of the time as I find it limited and confusing to be honest. I have read the instruction book and that only leads to more bewilderment and to be honest I don't really want to be reading reams of stuff - I just want to do my load of washing as soon as the machine can. The drying knob is on the panel too and I discovered the hard way that you need to be very careful when you set your washer cycle going that you have not nudged this little knob by accident - the machine will go straight into a good long drying cycle (that you cannot stop - another feature that is greatly missed) and if you have clothes in there that you really don't want to be dried - oops. There is the wash cycle progress which is displayed clearly by a list and little lights. When the cycle is finished the End indicator will flash green and the door will kindly unlock.

      There are some function buttons along the bottom that you can personalize the wash with - to be honest I have attempted to work with these and then given up as they seem to conflict with what I have chosen for the cycle. I really do not like too many fiddly options on a machine - plain and simple is what I thought I was getting with a dial function but not the case here.

      An all important Start/Pause button is on the panel too and that has been one that I have been using regularly recently - now you shall discover why.

      *Rub a dub dub*

      This machine is still in warranty and under a year old. Aside from my issues with the controls and limitations of the cycles I have been very pleased with the washing capabilities of the machine. The drum size is large (maximum load 7kg) and the door large which I have found beneficial. I have been washing successfully for months and months until last week when one of the paddles - of which there are three - fell off. The paddles are plastic on this model and we have never had a machine which featured plastic paddles in the drum before now. It was not something that I had even thought about checking until this experience. A exceptionally loud noise alerted me to the fact that something was clattering in the washer drum - at that point I had cause to use the Start/Pause button which is now a good friend of mine - and used the drain cycle (another very welcome option) so that I could investigate. There was the paddle loose in the drum and it had totally sheared off. I should mention here that I have not washed shoes, trainers or anything like that in this washer and have only ever washed small to moderate loads of clothing, bedding and towels.

      After a hearty discussion with the customer service guy at Hotpoint my husband understood fully that the paddles are unfortunately not covered in the warranty and come under the descriptor of general wear and tear. So we had two paddles loose and one sheared off - we needed to replace them. If you buy from Hotpoint they are £20 each. Fortunately we found a pack of three on the internet for much less and exactly the same when we compared for quality. They were £11.97 for three! So that was good wasn't it - well it was until five washes later when the first replacement paddle sheared off. Oh dear. It was only then that we researched the model and discovered a wealth of consumers who had exactly the same issue with the paddles and some only lasting two washes. This is a problem with this model unfortunately. I only wish that we had researched before buying - quite an expensive mistake.

      *A wee bit extra*

      At the time of reviewing you can purchase this model from a range of outlets which include:
      Currys
      Dixons
      Debenhams Plus
      Pixmania
      BHS Direct

      Price at this time ranges from:
      £385.80 - £499.99 including delivery

      *So*

      Well it is not all bad news for this Hotpoint washer/dryer. I cannot fault the washing performance and it does have eco friendly options such as the 30 degree wash facility. There are options for crease reduction but only on the silk items wash cycle. The dryer is efficient and I do like the options for desired effect - hanger dry, iron dry and cupboard dry. Up until the recent event with the paddle issues the washer would have scored a good 4 stars - one dropped because of the limitations in the cycles and confusing programming. Also I don't really find the handbook user friendly. Now I am stuck because there is the issue with the paddles - which is a common fault with this model. I am basing my rating on my experience alone and taking all things into consideration I feel the machine still warrants at least 2 stars but I do have to say that I would not recommend it to others purely because of the extra ongoing expense of replacing the paddles.

      *Also*

      The machine is quite loud when spinning - certainly louder than my last one which was a Zanussi. I include photographs (on Ciao) of the sheared paddle outside and inside the drum so that you can see where it was originally attached.

      *Update*

      Thanks to following your suggestions to write to Hotpoint/Indesit I was informed that the paddles are to be investigated and that it is not a wear and tear issue as the previous customer service guy had said. An engineer came out and said that they now provide stronger paddles under a new serial number and replaced them. He asked us to see what happens and if they continue to detach we will be covered on the 5 year parts warranty? So three different lots of advice and information but we have not been charged and are prepared to see what happens next .... lets hope these new stronger paddles do the trick.

      The contact sheet that I sent my email through was via this link (there are a few different websites)

      https://www.hotpointservice.co.uk/hs/pages/contact_us/emailus.jsp

      *It's thank you and goodbye - also published on Ciao*

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      • More +
        13.09.2011 21:26

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        A reliable machine, though a tad noisy.

        We bought our washer dryer to use mainly as a washer, but we wanted a back-up if our tumble dryer went wrong. I hate the house looking like Widow Twanky's laundry when the tumbler goes wrong!!

        I have to say that this particular washer dryer has been one of the most reliable we have ever had. It takes a 7kg load (though you do have to reduce that weight to 5kg if you want to dry the clothes as well) and has loads of different settings. You can choose what temperature you want the water to be. It's a cold-fill so heats up once it gets going. This is fairly quick too, so very efficient. The washing cycles all vary in time and it tells you how far the cycle has gone via a lighted gauge on the front. An average cycle takes about 1hr 20 minutes for a wash...longer if you add a drying cycle.

        The washing quality is good. Never had any problems getting things clean and it spins almost dry. The spinner is a tad loud compared to other machines we have had. The dryer is good, though not as effective as a normal tumble dryer. It gets small loads dry in about an hour and there are different settings for how much you want them to dry. I do find that it creases shirts and trouser more than my tumble dryer and clothes are less easy to iron when dried in this machine.

        Price-wise we paid about £495 for our machine, which is a pretty average price.

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        22.01.2011 16:56

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        Wouldn't recommend due to filter issue

        We bought this machine when we moved into our first house a few years ago. It's a washer dryer so very convenient to be able to wash the clothes and then dry them all at once. When it is working, it does work very well. The washes dont take very long, for an average wash cycle its about an hour and then to dry then its a further hour an a half and everything comes out clean and dry. However the problems we have had are with the filter. On other machines we have had if water wont drain out of the machine it is usually down to something such as a penny, hair clip etc being stuck in the filter and you can just access the filter yourself and remove the obstruction and the machine will work again. With this washing machine the filture is hidden inside the machine meaning you are forced to call out an engineer to fix it for you at around £50 a time. For this reason I would not recommend buying this washing machine as what is usually an easly fixed problem in other machines becomes a larger issue with this one due to this fact.

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        16.08.2010 12:29
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        Good machine which I have had no problems with

        I live in a rented flat and after my last machine packed up it was replaced by the land lady with this one.

        It is a good reliable machine and is great for the five or so loads I do a week. Living in a flat without a garden I also use the tumble dry mode for trying sheets and towels. When things are tumble dried I do find that they come out very creased but I have also found this with other washer / driers so this is not a problem with only this machine and I suspect it is a problem with all washer / driers.

        There are a number of cycles on the machine, although I tend to mainly use the same one the others are useful in certain circumstances. There is fast wash which only takes an hour which is good if you are in a hurry. The only thing that I miss cycle wise from my old machine is the delicate wash cycle although I assume the silk wash on this machine is roughly the same and so I use this for my delicates.

        There is also a dial on the machine which means you can choose to change the temperature of the cycle from the preset option. I think this is great and have it set constantly at an environmentally aware 30 degrees.

        The tumble dry dial on the machine has two ways of setting. You can either choose the length of time in minutes or you can choose how dry you would like your laundry to be. I tend to use the minutes option myself. There are seperate drying cycles on the machine or many of the washing cycles will go automatically to the drying cycle if you have set the drying dial.

        There are also buttons on the machine that give you options for a super wash if your clothes are particularly soiled, an extra rinse, mini load (which is great if you don't have a full load) and a slow spin (which is great if you have woolen or delicate items).

        My favourite function of the machine are the additional cycles, Rinse Fast, Spin Fast and Pump Out. I especially like the rinse fast option as i have been known to put washing in a machine one day and not get round to hanging it out until the next so the fact that I can give it a quick rinse before I hang it without having to put it through another whole cycle is great. This way I avoid that damp smell which you usually get if you leave the washing in the machine for too long.

        There is a start / pause button on the machine and the pause function on this is great if you are tumble drying and want to check to see of the items are dry. There is also an on / off button on the machine but the machine does switch itself off automatically once the cycle has finished which is very environmentally friendly and saves electricity for you.

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      • More +
        20.10.2009 19:18
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        overall a good buy but can make your room all about the machine

        Well i purchased one of these models when i moved and as i needed a tumble dryer to i thought it would be great as id read reviews on it. the machine arrived and although it is a standard size it looked massive compared to my old one so if you have a small kitchen i wouldnt reccomend as it really stands out in mine.other then this its really good there are plent of cycles to use and all of them are explained in detail in the manual in English! the cycles are all printed on the front of the machine and the capacity is huge. i can fit more than a standard load in. the only draw back i find is that although it does have several drying options they dont all do what they say as the easy iron mode does no more than if you were to dry your clothes any other way.the machine is very quiet and i find myslef checking constantly to see if it has finished as you really wont hear this machine spinning at all.its easy to install and come with the adjustable legs so its definatly sat evenly on your floor.

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          17.10.2009 16:19
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          Good machine for general usage

          Our landlady kindly replaced our washer /dryer earlier this Summer after our last one died - after only 18mths use.

          This new machine is very good. It is very easy to use which is a bonus in our flat as my other flatmates are not ones for reading instruction manuals!

          There is a decent capacity and a range of different washing programmes.

          The front of the machine lists the programmes under three titles, essentials, specials and drying. We use the essentials programmes most often as it includes the usual cottons and coloureds washes. The specials has options like wool, silk and a baby cycle. The drying cycle offers you the chance to choose synthetics, cottons or wool.

          There is a seperate dial for temperature so if you wish to lower the temperature of your washing you can do so (I often use a 30deg wash) You can't go higher though, so if you select option 3 which is coloureds at 40deg you can't then select a temperature of 60deg.

          The dryer dial enables you to select either different times (from 40 to 180mins) or how dry the items are once they've dried . Iron (slightly damp), hanger (dry) or cupboard (very dry and suggested for towels).

          You can set the machine to go straight from washing to drying but you need to remember that the max loads are different and so it can be better to wash. Remove some items and then dry them seperately.

          There are also additional functions for slow spin, mini load, extra rinse and super wash. Although I've not tried these out yet.

          The detergent drawer swings out and has three compartments although only two are used. I would prefer it if the fabric conditioner section had measurements as it leaves me guessing how much to add.

          One of the problems I have with washing machines is figuring out how heavy my clothes are. They make all sorts of recommendations based on weight of clothes but I don't have scales at home and I've no idea how heavy my usual wash is. I don't know the best way round it but it does make me wonder if I'm using the machine correctly sometimes.

          There is a very useful choice of ready to wear. Which enables you to wash and dry a small load of 1kg in 60mins. I haven't used it yet but it would be perfect for that emergency when your favourite outfit is dirty but you have nothing else to wear.

          Overall I'm happy with the machine, my clothes come out clean and it is an efficient machine, I don't feel the programmes are overly long at all.

          I also like the options to change the temperature and drying times.

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          29.08.2009 17:20
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          All in all I'm very happy with this machine

          We have had this machine for about five months now and I find it to be very good. I use it primarily at the weekend and do about four to five loads over the two days, so perhaps that's not particularly heavy use. Regardless, it is efficient and has multiple settings which is useful - it has two cycles that finish in about an hour which are probably the ones I use most often. I also appreciate the separate temperature dial and the ability to mix temperature and cycle.

          In retrospect I would buy the machine again or would possibly opt for a slightly fancier version that displays information including time left in the cycle as it's difficult to guess how much time is left by just looking at the lights.

          I will say that it is a tiny bit noisy, particularly if the load isn't a very big/heavy one, but that's a minor complaint. It has a "mini load" option which I've used with success - it doesn't quieten it down though.

          I don't use the dryer often, but as with most combo units, it's not that great. I used it for a king sized duvet cover recently and it took two full drying cycles to be completely dry but that is how I've always found such machines to be - if you keep the load very small and run the dryer (e.g. a few hand towels or a single sheet sized towel) it does the trick, but I'm not sure that's such an environmentally friendly thing to do on a regular basis.

          It doesn't have any sort of trap door or anything to remove lint, etc. which I have to admit seems odd. But so far so good and I suspect that running a descaling product through it periodically would keep it clean enough.

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        • More +
          03.08.2009 15:29

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          Not A Machine I Would Ever Buy Again, And The Service Is Poor

          We only brought the washer drier 3 months ago, since then we have had 2 calls outs and just called them again today because we returned home this morning to find that all the lights were flashing, reset it like they told me and put it onto empty then spin, as it started to spin the drum thrashed fiercly and it started clattering enough to loosen the kitchen unit it was in, when we called they tried to sell us some special hotpoint cleaner (£20 For A Years Supply) and further insurance, and then told us that we had to wait in all day thursday till they could come out, we are a family 2 adults 3 boys on summer holidays ans out of the 3 months we have had the machine it has been out of use 15-16 days so would not reccomend this machine and would look for another brand remembering that they are indesit too

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      • Product Details

        Hotpoint Aquarius WDL520P / Energy Class: B / Wash Efficiency: A / Spin Cycle Efficiency: B / Max load Capacity: 7 kg / Max Drying Capacity: 5 kg / 16 Programmes / 2 Drying Temperatures Easy iron / Extra Rinse / Half Load / Automatic Consumption Control / Daily Wash 30in / Silk Programme / Short name: Hotpoint WDL520P