Hotpoint BWD129

I must admit that this is the first washing machine I have ever bought so I didn't really know in the beginning what I was looking for. As we had just moved into a new house with built in cupboards we needed a washing machine that would be small enough to fit behind a cupboard as we wanted the kitchen to look nice and uncluttered. As this Hotpoint BWD129 1200 spin was the only one there that fit behind cupboard we bought it! (Unfortunately, we have still not fitted the cupboard door to the outside to cover the washing machine but that is another story!.........men and DIY and all that) I cannot remember how much exactly we paid but I think it was in the region ...

In late October, my washer/dryer was leaking large amounts of water. I called the letting company responsible for the property who then contacted Bellway. After two visits by the engineers, it was determined that the outer drum (part# c00094280)needed to be replaced. The engineer put the order in his computer and told me someone should be contacting me when the part arrives. I made it clear to him and later to their customer service centre that I will be leaving for holiday on the 12th of November and returning on the 24th and needed to wash clothes in the meanwhile. I called and checked the status on the part often right up until I left on holiday. In ...