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10 Reviews
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    10 Reviews
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      03.02.2011 01:06

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      having a sticker on it that says " free 5 year parts guarantee" means NOTHING.this was explained to me by indesit customer helpline."just because we guarantee a free 5 year parts guarantee doesnt mean we have to have the parts in stock, if we have not then got them in stock...well you should have bought the extended warrantee shouldn't you.!"i could almost hear the smirk on the end of the telephone line.i only had it for three years and it was in a sorry state...seals perished, wheels on basket broken,control panel and handle pulled away. all this with normal and careful use.MOST dissapointed

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      29.01.2009 21:36
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      Cheap, no frills machine but build quality needs improving.

      The Indesit W123 is a cheap, no frills washing machine, and you basically get what you pay for. Apart from the 30 minute quick wash, all other programmes are very slow, taking 3 hours or more. Although the spin speed is stated as 1200 rpm, it never really got the clothes as dry as other 1200 spin machines we have had in the past. Having said that it worked OK for four years without any problems. Then shortly after its fourth birthday it stared to get noisy during the spin cycle. The fault was diagnosed as a failed front bearing. Our model was was described as having a 'welded drum', which basically meant that it could not be repaired, apart from replacing the complete drum assembly which would have worked out more than the cost of a new machine. We closed the utility room door and put up with the noise (like a jet engine) for a couple of months, but then the banging started, so it had to go. We now have a Bosch which is very quiet, spins well and the programme times are much shorter. Hopefully this one will last more than four years.

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      10.07.2008 10:11

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      I bought my Indesit W123 new 8 years ago and have never had a problem with it. (except when my 3 year old broke the door handle) It has always worked fine with no problems at all - until now when the light flashes ten times and the cycle resets. Can I find out ANYWHERE what this ten flashes error code means?? No.

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      20.02.2006 10:11

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      with children i need a machine that is going to last and not fall appart and do the job its for.

      i got the indesit w123 2 years ago and had problems from the start,its fitted with a auto cut off if the filter gets clogged the machine shuts down full of water,the drain plug is so low that you can't drain it manually without a flood,(not suitable for families with small children)now the warranty is over the pump and bearings are going on it,i wonder now if the manufacturers are load testing parts to only last for this amount of time ? to cost consumers more money and damage the recycling age!!!, but on a good note it still looks nice even its just an ornament xx.

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      22.07.2004 17:18
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      My Indesit is 25 months old ? that?s a 1 year warranty and a month. According to the manual, this machine will ?repay you with loyalty for years and years to come? ? except that it broke 2 weeks after the warranty ended. I do admit that it was a very quiet but slow machine. The repairs, however, will cost £70 for a call out, and a very expensive Programming Module ? which will be roughly 70% of the original cost, with no further guarantee once fixed. Was it programmed for 25 months? Very smart! My advice, give them a miss.

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        22.04.2004 19:08
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        • unreliable

        Indesit have been making washing machines amongst other items for many a year now and so when choosing a new washing machine in November 2001, I had no qualms in choosing from this manufacturer - my only wish is that I had been active on DooYoo to check out reliability . ~ Machine Specifications ~ Front Loading washine machine . Loading Capacity 5 Kg dry weight Volume of water used in typical cycle 59 litres Construction type : Freestanding Spin Speed 1200 Min Wash efficiency classification : A Energy rating A Year of introduction 2000 . Dimensions : Width 60 Cm Depth 54 Cm Height 85 Cm Colour : white ( with a silver option at extra cost ) Instruction manual : 16 page A4 booklet , easy to understand and very detailed . Purchase price : not applicable - a Family Fund supplied machine . ~ My experiences ~ Washing Cycles : Longer than my previous Hoover washing machines , with a normal cycle taking approx. 1.5 hours . There are however a choice of ten programmes , with the user able to choose the cycle temperature from a range of 30 degrees c. upto 90 degrees c. in incriments of 10 degrees c. . The user also has the option of an economy load and /or anti crease function , the latter simply holding your washing soaking prior to the spin cycle , until you are ready to let it spin . The machine can take both liquid and powder detergents , and for the latter it has a dispensing drawer with three compartments , 1 for pre-wash power , one for main wash powder , and a softener department. The machine has a built in safety lock , that releases two minutes after a wash cycle has completed allowing you to open the door to retrieve your washing. Additionally , the machine has an anti-tamper cycle built in , so if you have young children who keep turning your programme knob , fear not as the machine continues on its pr
        eselected cycle . A wash cycle can of course be cancelled by the user . In use the machine is also quite quiet , and the wash quality it has to be said is very good. These machines do however seem to have a reliability problem , here is what I have encountered : Machine 1 : Three times in first year purchase the machine simply stopped working - a phonecall to Merloni ( the repair arm of the company ) on the first occasion told me the simple procedure to reset the machine. Quite why it would do this is unknown. Four times in the first year the machine would fail to spin , and on each occasion an engineer was required to fix the problem . It turned out to be a logic board fault , that would take a few minutes to replace and repair . The fifth time this happened the machine was just 14 months old - now these logic boards cost £60 plus call out and labour charges on top . I and the Family Fund complained and a new machine was supplied . Machine 2 : The machine had had a face lift , and with it a new look complete with new dispenser drawer . The machine worked well , but the dispenser draw kept getting blocked . One year and two call outs later had failed to resolve the problem . In the end we had to resort to liquid detergent , and open the detergent drawer at the correct tiem in order to deposit the softener . At fifteen month old , strange rumblings , and the odd click . An engineer was called . Immediately he said a new dispenser was required . Then he went looking for the rumbling clicking fault , and found the problem - the outer drum weld spots had corroded , and now the drum was hitting the motor and also leaking - result unecomical to repair , too dangerous to use . Indesit will now have to refund the value of the machine and we await a new machine , this time not Indesit . ~ Repair times ~ On requesting a call out , quite often a week of waiting was the norm . Contacting the
        repair centre was however easy . By requesting a call out you had given a description of the problem , and if it was a common problem , spares were usually carried by the service man . However non stocked items have to be specially ordered , and that can take anything up to three weeks - what a problem . ~ Final thoughts ~ Indesit machines are very quiet , do offer good programme choice and do provide a decent wash . However reliabilty does seem to be a problem , and repair times can be quite long . In my opinion , give them a miss .

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          25.03.2004 19:25
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          Well, luckily I have never had to have any involvement with Indesit/Merloni. I have had my machine for some 6 years, and (I hope I'm not tempting fate saying this) I have never had any problems. The settings all seem to produce perfectly good results and the spin speed is enough that shirts can be dried in the air within an hour. All in all I have no complaints with the exception of the cycle length, which could do with being a bit shorter. But I am happy, especially for the price that I paid.

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            23.02.2004 03:55
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            I bought one of these about 20 months ago from Currys. For 1st 18 months no problems (although normal 40 degree wash takes about 1hr 40 mins) but then strted to get very noisy on spin - I realised the main bearing had gone. I have to say that I would expect a main bearing to last at least 5 years. I called Indesit (Merloni) to arrange a repair and was told it would be £69:99 plus parts, I asked how much a bearing kit would be and was told £35 so total repair should be £105. Made an appointment and was very specific to make sure they told engineer it was a bearing problem. Day of appointment arrived and at 10am rec'd call to say engineer sick and appointment cancelled. Re booked for 2 weeks later between 8 and 1, at 1:15 no sign of engineer, called office and they arranged for him to call me. He said the earliest he could be with me was 2, I asked have you got a bearing kit with you? He of course replied no - "my notes just say noisy on spin" I cancelled the appointment. Here's the good part the engineer then spent 10mins telling me how to do the job myself - what tools I needed (a Torx 40 bit (star head) from Halfords £2:99) and what parts - a bearing and spider assembly (£50) as changing the bearing alone is impossible. In skill level if you do a bit of car maintenance you can do this job. Machine now stripped down and parts awaited..... Conclusion - cheap washing machine that won't last, spend a bit more and get a Candy (good WHICH review) or a bit more again and get a Bosch. Merloni appear to be rubbish, the web is littered with other reports of no shows, cancelled appointments, and bad repairs - they simply do not seem to care. Top engineer though!!

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              06.04.2003 23:20
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              First i would just like to say before i write about this machine that the people at Currys where very helpful to me in getting my machine replaced. 8 months ago i bought a indesit w123 washing machine within 2 months the powder draw leaked 2 months after that the metal top cracked 1month after that the door leaked, so after that problem i decided to get round too phoning there repair centre. I was given a date for the repair man to come round and look at my machine, and on that date he did so. I was told that he would need 2 weeks to get replacement parts and would give me a date when he could come back, the date was 2 weeks from that day. So my wife took the hole day off work waiting for him to come back to repair the washing machine, at 11.45am i was called on my phone to say the parts had not come yet and that they needed 2 more weeks. 2weeks later my wife took another day of work, and the same thing happend another phone call and no parts!. I told the person on the other end of the phone that i had enough of this time wasting and my wife losing money for time off, and wanted a new washing machine. To my surprise i was given a uplift number to replace my washing machine, which came in only 5 days. Now after opening it up i have the biggest dent in the front of it, what is it going to take for me to get a good washing machine. I have never had such a poor quality washing machine in all the years i have bought them, so my advice to indesit is sort your quality out before you pay the price of having a bad name and losing custom.

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                21.12.2002 00:01
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                The Indesit W123 is the first brand new washer I've ever owned. I previously had a reconditioned Hoover Logic, which was wonderful when it worked, but was proving more and more unreliable as the years went on. My washer is shared with a working archaeologist, so it needs to be reliable. Believe me, you don't want to be washing Iron Age mud out of overalls by hand. My main criteria were healthy spin speed, quiet operation, energy efficiency, and price. The Indesit W123 has a maximum spin speed of 1200rpm. This was the minimum I was prepared to accept, since I live in a small flat with no drying facilities other than a pulley over the bath. The drier I can get the clothes before hanging them up, the better, otherwise heavier items like denims can take more than a day to dry and start to smell less than fresh. I have been very pleasantly surprised by the performance of the 1200rpm spinning compared to the 1300rpm of the Hoover Logic. The Indesit gets clothes drier and I've yet to find any item that fails to dry completely overnight. Spinning is remarkably quiet, and the machine doesn't jump all over the floor, much to the relief of my downstairs neighbour. I now have no qualms about putting a wash on late at night whereas, even in the glory days of my Hoover Logic, I wouldn't have dared after 9pm. The maximum load it will take is 5kg, which is very respectable, and one of its features is that it automatically adjusts the amount of water it takes in for the size of the load. It will also remember where it was in a cycle if power is temporarily cut off, and resume when power is restored. However, in other features you are firmly in control. There are 2 dials and 3 buttons on the front of the machine. The dials allow you to select a washing programme, and a temperature. Using these combined allows you to choose anything from a pre-wash, wash, soften at 90C to the "everyday" setting of 30C wash and soft
                en. The latter is designed for ligtly soiled items which need little more than freshening up. And now the bad news. The programme for heavily soiled items takes a whopping 2 hours and 45 minutes. OK, I rarely need this programme. A more realistic timing for normal usage is the 40C wash and soften, which comes out at 1 hour and 35 mins. This is still much longer than the Hoover, but I understand the longer timings are down to the energy efficiency of the newer machines. The everday setting brings the time down to 30mins if something just needs a quick freshen up. I tend to use this programme if I've been dressed freshly to go out and come home smelling like Fag Ash Lil, but otherwise clean. I think the timing would annoy me if I was someone who did all their washing in one day, but I don't mind running the washer once a day and spreading the loads out across the week, specially if it's costing me less to run. It's not the most efficient machine on the market. The energy efficiency rating is B, spin rating B, and wash performance rating is A. It's the most efficient machine that was in my price range though. The 3 buttons give some extra options. The one closest to the dials is an on/off button which also doubles as a re-set button if you have started a programme and changed your mind, or discovered that red sock in your whites. Next to this is the Extra Economy button. This reduces the water consumption in the rinse cycles even further, but it is recommended you only use this with small loads. Finally, there is an anti-crease button which delays the draining and spinning until the user intervenes, so the clothes don't lie creased in the drum all day if you can't attend to it immediately the cycle finishes. To the left of the buttons is the detergent drawer. This feels sturdy and glides easily in and out. It removes easily for cleaning too. Inside it has compartments for pre-wash detergent, main wash d
                eterg ent, and fabric softener. You can use either powder (or tablets) or liquid detergent in the drawer. I use neither, since I use a ball inside the machine, but I have noticed that the inside of the drawer always looks really wet, so I imagine it doesn't leave powder behind like my old machine did. All in all I'm delighted with my new machine. I've had it for 6 weeks and it has done everything I have asked of it perfectly, and almost silently. One small quibble is that it buzzes a bit when it is washing, which was a bit disconcerting at first but quickly becomes one of those background noises in your home you don't really notice anymore. If you use a detergent ball inside the machine it tends to bang off the door a bit, which can be a bit annoying, but I have to stick with this method since the 2 users of this machine are allergic to each other's only acceptable detergent, and the ball seems to offer the best means of preventing cross contamination (we even have separate balls!). It has a door safety lock, which prevents the door being opened during operation, and keeps those inquisitive little fingers safe. I got mine from Tesco Online and paid £208 for it with free delivery and connection (except they didn't, but they were meant to!). It doesn't seem to be on their website any longer though. It's also available at Argos for £234.90 with free delivery and no connection. I recommend it highly if you want a feature packed washer at a budget price, which cleans efficiently, and spins thoroughly and almost silently.

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              • Product Details

                Energy Efficiency:A / Wash Rating:B / Spin Rating:B / Spin Speed:1200 / Load Capicity (in kg):5 / Dimensions (H/W/D):59,5 x 85 x 53,5 cm / Washing Machine Type:Frontlader / Short name: Indesit W123